About NICE Nexidia

NICE Nexidia is an artificial intelligence (AI)-enabled analytics solution, which enables businesses to track and gain insights into customer behavior across the entire journey and touchpoints using reports and dashboards. Key features of NICE Nexidia include outlier analysis, drill-down capabilities, performance tracking and customizable reports. Businesses can monitor relevant voice, text, chat or email interactions and configure word clouds with filters for phrase length and speaker. NICE Nexidia's pricing is available on request and support is extended via phone, documentation and other online measures.

NICE Nexidia Pricing

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NICE Nexidia Reviews

Overall Rating

5.0

Ratings Breakdown

(1)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for NICE Nexidia

1 Review

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Manju

Hospitality, 5,001-10,000 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

FUNCTIONALITY

Reviewed December 2022

One of the best tools for speech analysis and root cause analysis on real time

Airbnb has been in process of making chat bot more interactive which can reduce the work load of customer services. The repeated questions could be answered by bot quickly which can save travellers time and employees work load.

PROS

I have been using it for about a year and it simplified by job by giving real time data on speech analysis . Customer calls can be analysed easily and very quickly with it. it also helps in finding root cause which helps us in making the chat bot more interactive and accurate. Its been very helpful in collecting and analysing data to automate the chat bot.

CONS

Features are best but sometime it takes time to load the data dump.