SoftBCom Contact Center

SoftBCom Contact Center is a cloud-based and on-premise software solution that helps companies deliver great omnichannel customer experiences. It provides agents with a unified view of customer information and allows them to use systems (phones, chat, email) in concert, delivering perfect service at exactly the right time across any channel. It makes it easy for businesses to provide fast, efficient, and cost-effective customer service across all channels such as phones, self-service portals, Facebook Messenger chatbots, and more.