NovaTalks

NovaTalks is an omni-channel customer care platform that enables companies to merge their messengers into one intuitive dashboard. Three features include customizable messengers list, AI chatbot support and text analytics. It also processes individual requests to connect unsupported or unique messengers. NovaTalks allows businesses to set up their own AI chatbot to increase efficiency of their customer care team by automating the processing of client requests and inquiries. Big data text analytics feature enables companies to transform their ongoing messenger conversations into informative behavioral insights.