Odigo

RATING:

4.0

(3)
Overview

About Odigo

Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their customers. The comprehensive platform manages all interactions, across all channels, at any time. It allows companies to centralise their customer information in a single interface, a key tool to improve the relationship. innovative technology used to enable smooth and efficient cross-channel customer experiences is designed to foster greater agent satisfaction and engagement. The Odigo solution is ideal to meet customer expectations whilst aiding agents'. Odigo is a pioneer in the market with over 25 years of experience. Odigo has 250 customers worldwide and supports more than 400,000 users globally.

Odigo Pricing

Free trial: 

Not Available

Free version: 

Not Available

Odigo Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3.5

Functionality

4

Most Helpful Reviews for Odigo

3 Reviews

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2021

Expensive solution

PROS

The solution is very stable with few issues

CONS

The support from Odigo support team is not good

Floriane

Health, Wellness and Fitness, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

The logiciel

Ras

PROS

Facile et fluide parfait pour gérer les appels.

CONS

Le design est peu dépassé mais ce qui compte c’est la fonctionnalité

Bruno

Telecommunications, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Globalement performant

PROS

Un grand nombre d'option de configuration.

CONS

Certaines fonctions ne sont pas intuitives contrairement à la majorité d'entres-elles.