Pointel DCCM

Changes to the contact center environment are hard to handle and sometimes even cause a negative impact on your business. Although it is critical, changes are inevitable. Improper contact center infrastructure deployment and operation lead to business disruption when faced with sudden, dynamic changes. Approaching such changes is a challenge and will involve a predetermined process for fixing them, which results in higher operational costs, longer cycle times, and dissatisfied customers. Dynamic contact center manager (DCCM) is a web-based contact center solution that allows contact center operations teams to respond quickly and safely to dynamic changes. Its intuitive interface for operators to make changes to the operational parameters such as routing, balancing call...