SanCCS

RATING:

5.0

(3)

Visit Website

Overview

Reviews

About SanCCS

SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of experience, we have created a call center solution named SanCCS that enables businesses to add agents to different departments and efficiently route their calls for faster growth. SAN Software is known as the best Call Center Software Solution provider in the market today, if you are looking for an advanced and widely-accepted call center solution for your business, consider. SanCCS provides Blended Dialer, Quality Module, Co-Browsing and Omni-Channel platforms like WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, video calling and Ticket Management Software. Main Features : Multiple Dialing Modes, Dynamic Agent Pacing, Automated Call Distribution, AP...

SanCCS Pricing

Starting price:

$100.00 one time

Free trial:

Not Available

Free version:

Not Available

Manual dialing refers to the process of dialing phone numbers manually instead of using an automated dialing system.

Slide 1 of 6

SanCCS Reviews

Overall Rating

5.0

Ratings Breakdown

(3)

(0)

Secondary Ratings

Ease-of-use

Customer Support

4.5

Value for money

Functionality

4.5

Most Helpful Reviews for SanCCS

3 Reviews

Write a Review

Puneet

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2024

Positive Review for San Softwares Private Limited

Overall, I highly recommend San Softwares Private Limited to any business looking for reliable dialer and ERP solutions. Thank you for your excellent products and service! Warm regards, Puneet Verma

PROS

I've been using the dialer and Veda ERP software from San Software’s Private Limited From last 6 years now, and I must say, I'm thoroughly impressed. These tools have significantly streamlined our operations and enhanced our productivity. The dialer is incredibly efficient, making communication with clients seamless, while the Veda ERP software has revolutionized our business processes, providing us with valuable insights and empowering better decision-making.

CONS

What sets San Softwares Private Limited apart is not just the quality of their products, but also their exceptional customer support. Any time I've had an issue or a question, their support team has been quick to respond and resolve it, ensuring minimal disruption to our workflow.

Pankaj

Computer Networking, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2024

Value for Money Solution

Perfect solution at a nominal cost, it gives every flexibility to the user to mold the CCS according to their requirement. Not to forget in a nominal cost.

PROS

Features are good and support is excellent...and the Management listens to their clients n act on their requirements to the satisfactory level. The personal level support makes the user feel more confident

CONS

Missing out on some AI features which they can implement in their solution to get the lead in the market

Reasons for switching to SanCCS

Support and high Customization Charges . Every small little changes comes under customization.

Mrinal

Verified reviewer

Internet, 11-50 employees

Used daily for less than 12 months

Review Source: GetApp

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2024

Amazing tool

1. Good Support from the company during and after onboarding. 2. UX is good and it is user friendly. 3. Simple to implement. 4. MIS reporting is very useful for management.

PROS

1. Call management feature is very interesting which helped us to monitor and assess quality. 2. Integration is easy with our in house CRM, WhatsApp , Email and SMS.

CONS

Everything is good but still some feature in admin panel need to improve.