MiVoice Business Solution
About MiVoice Business Solution
Most Helpful Reviews for MiVoice Business Solution
1 - 5 of 275 Reviews
Bernard
Retail, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed October 2021
Excellent solution for legacy Mitel customers.
Kelsey
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Company Phone/IM Service
My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building.
CONSNo complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2018
Master your availability with MiCollab
I have selected the product for purchase and have been using it for about seven years together with other Mitel solutions.
PROSMiCollab enables employees to master their own availability. Wish to choose when to receive phonecalls on your desk phone and when on your mobile? Redirect calls to a co-worker when you are unavailable? Change your status based on your calendar, schedule or location? You name it, the software can help you accomplish it. It integrates with Outlook so it can recognize who's calling, and you can look up your collegues in the employee directory. You can even set up a conference call with multiple attendees if you are an advanced user. Clients are available for a wide range of platforms: Windows, macOS, Android, IOS and Web.
CONSThe user interface design is not very intuitive. You need to get used to it since it does not really follow Windows interface design standards. Also, some features are not available on all platforms. There is a new Windows client available which is much more user friendly, but it lacks some features like programming the buttons of a Mitel desk phone. Room for improvement is how Mitel handles it customers. We do not get direct access to the software. Everything must be done via a 'partner' even though we pay yearly to receive product updates. This is the only vendor that refuses customers to download the licensed software directly.
Kristin
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
2
Reviewed April 2020
MiTeam Meetings Review
MiTeam worked well for our video-based delivery solution. It allowed us to go from audio-only to a video-based platform which was part of our yearly department goal. It allowed us to connect "face-to-face" with our participants we rarely get to "see". This helped us to make a jump in our attendance and audience engagement which was also a department goal. We just missed the polling feature and the option to use on a mobile device.
PROSWhen our team went from audio-based monthly webinars to video-based we took advantage of the MiCollab platform we already used and tried the MiTeam Meetings to deliver our monthly content. It allowed us to connect with over 50 people to deliver our monthly initiatives. It also allowed us to see different participants in the mulit-pane format and allowed for the multiple presenters to be front and center when delivering their own content. The chat feature was helpful for when we needed to keep participants muted but questions that arose could be addressed. With the use of Micollab we were able to send invites with the calendar integration which was efficient and easy for participants to access. The screen sharing feature was the most valuable for us as presenters used presentation slides to highlight their content.
CONSWe found that the MiTeam Meeting software lacked some functionality we were wanting to use on a regular basis. Polling was a feature we had used with the previous software and was not available with MiTeam. This was definitely a con for us. We use polling to gauge audience interest, knowledge and guide how some of the content will be delivered. This was definitely something we needed. We also found some obstacles with the calendar integration between MiCollab and MiTeam. It didn't always work seamlessly which was a point of frustration for our admin side of operations. We also found that not having mobile integration proved frustrating for some of our participants that needed to access the webinars via mobile device.
Reasons for switching to MiVoice Business Solution
We no longer were using that platform for our Instant Message, meeting platform or webinar delivery. Mitel was chosen to replace this.
Sookhee
Verified reviewer
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Very good phone for office use
Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.
CONSMany functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.