ZIRO
About ZIRO
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Most Helpful Reviews for ZIRO
1 - 5 of 13 Reviews
Roger
Verified reviewer
Food Production, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Hassel free Unified Communication
Stack8 are very easy to do business with and we have after we bought SMACS used them for other services as well, such as setup of CER for our Americas market.
PROSVery easy to use and also quite easy to setup.
CONSThere could be more options to define modifications to various values that derives from Communication Manager. Ate the moment we'll make due with the standard values.
Reason for choosing ZIRO
The ease of use with the 360 degree is phenomenal, no one else even come close to that usability.
Vasil
Apparel & Fashion, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Easy management of your Voice Enviroment
Customer support is very good and very fast.
PROSVery easy to manage the phones and Jabber implementations , move the phones between different locations and make them common phones. With SNR config and some UCCX options its one global management solution. Easy and clean interface.Good Auditing ,change logs and user admin restrictions per sites and locations. With latest Microsoft integration very easy to migrate and manage microsoft teams accounts and users. Easy Software upgrades.
CONSJust one i'm always was asking for some kind of CDR logging and tools included in the product.
Reason for choosing ZIRO
Cisco CUCM Provisioning and Administration Tool
kim
Automotive, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
Great for simple changes
great support
PROSit's great for simple changes support very helpful
CONSdoesn't support hunt group changes won't allow a device pool to be used on several sites - we have campus environment and this has caused some pain training is only by videos, there isn't any written training docs so i had to create on my own
Bryce
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Feedback
Great, the provisioning works quickly and efficiently. The reporting section is worth it's weight in gold and is fully customizable which I love. The support team for the product is top notch.
PROSThe 360 view is great and the use of tiles makes it a snap to implement new devices.
CONSThere can be more then one way to provision devices and sometimes I find that Smacs doesn't take full advantage of that. I would also like it to integrate more with other Cisco products like Quality Management so I can use it as an end to end call center provisioning tool.
Steve
Food Production, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2021
Highly recommended UC partner!
Friendly, flexible, affordable, competent. I have nothing but positive things to say about this team.
PROSFast, easy to learn, with very few bugs. It was quick to implement, and it is very affordable. SMACS is a game-changer for any UC environment.
CONSI would love to have CDR management built in, which I understand is coming very soon.
Reason for choosing ZIRO
The product fit our needs, and their team made a good impression on us. We previously worked with them to migrate from Microsoft OCS to Cisco Jabber.