Textel

RATING:

4.5

(2)
Overview

About Textel

Textel is an enterprise web platform that connects businesses with their customers through text messages, allowing them to easily and quickly connect with each other and reducing wait times. Textel helps businesses communicate with their customers via text messages so that they can reduce call volumes and operational costs. These features allow businesses to create agentless interactions between the agents and customers within moments, resulting in satisfied customers who feel more engaged with your business.

Textel Pricing

Textel offers custom pricing based on your unique needs.

Free trial: 

Not Available

Free version: 

Not Available

Textel enables texting seamlessly within NICE CXone and NICE CXone Agent for Salesforce.
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Textel Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Textel

2 Reviews

Jessica

Cosmetics, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Textel is an integral part of our salon!

Wouldn’t consider another product, very happy.

PROS

Textel allows us to reach out to clients even when we are not in the physical salon space.

CONS

Would love more than a 160 character limit before splitting up the texts.

jess

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

textel is the way

once I learned, it became more fluent and user friendly. but very easy to learn steps

PROS

scheduling in advance for monthly promotions, specific groups to reach out to, instant notifying for specific reasons i.e. weather, employee out etc.

CONS

Have to do a few steps before set up of campaign that takes getting used to.