Twilio Flex

RATING:

5.0

(6)

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Overview

Reviews

About Twilio Flex

Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business. Key features include voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, flag for assistance, routing configuration and alerts, call recording, marketplace analytics, desktop analytics, reporting, conversation player, workforce optimization (WFO), customizable historical reporting...

Twilio Flex Pricing

Free trial:

Not Available

Free version:

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Twilio Flex Reviews

Overall Rating

5.0

Ratings Breakdown

(6)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for Twilio Flex

1 - 6 of 6 Reviews

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Giacomo

Facilities Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2024

Twilio Flex Has Been a Reliable and Easy to Use Tool

PROS

I am impressed by the ease of implementation of Twilio Flex. Twilio Flex works so well for us.

CONS

No cons concerning Twilio Flex. Twilio Flex is brilliant.

Jonel

Outsourcing/Offshoring, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2022

Twilio Feedback

Just wanna rate it 10/10! Thanks to the developers.

PROS

Twilio has been our partner for our daily lives in work. What I love the most about this software is that this has the capability of pulling up a report depends on what we need by creating our own dashboard in "Analyze" tab.

CONS

Nothing so far! Everything we need is in this software. We can make our own dashboard and that's the best that it has! Kudos!

Rahul

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2023

Quality review of Twilio Flex

PROS

- Flex word itself dedicated for flexibility of Customer communication.- one of best Omni channel platform- easily integrated with various communication channel

CONS

- quite workload to integrate API & CRM connection or any data management tools.

Ernesto

Financial Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2022

Force at work

PROS

It makes our monitoring easier and also keeps us updated to our volumes

CONS

None so far, if there will be will keep you posted

Shella Camille

Financial Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

FUNCTIONALITY

Reviewed November 2022

accurate , smooth and very straightforward.

Excellent

PROS

Easy to use, convenient and very user friendly.

CONS

None, because your products are awesome. It provides appropriate and accurate data.

Marianne

Outsourcing/Offshoring, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2022

Great

It is really accessible and convenient as all that we need for our daily task is in Twilio Flex.

PROS

On a daily basis, we normally do a monitoring of queues in order for us to have a balance staffing.

CONS

None so far as I don't see anything that causes a problem while using Twilio Flex

6 Reviews