VQ Online

VQ Online reimagines quality assurance for modern customer service environments, revolutionizing how businesses evaluate and enhance customer interactions. This web-based platform is tailored for contact centers, offering a suite of features that redefine QA practices across various communication channels – voice, email, chat, and back-office functions. Central to VQ Online's innovation are its customizable scorecards, adaptable to different programs and channels. These scorecards not only capture agent behavior but also delve into root cause analysis, enabling a comprehensive evaluation of interactions. This dual-layer approach empowers businesses to understand both the surface-level performance and the underlying issues affecting customer interactions. A standout fu...