All Salesmsg Reviews
1-25 of 74 Reviews
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Susan
Verified reviewer
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
2-Way SMS
SalesMsg has been great. I had it up and running in no time at all.
PROSI love this software. It's easy to set up, use, and the deep integration with ActiveCampaign has already enabled me to close two sales I would have missed previously. The app is awesome!
CONSI haven't found anything not to like about the software yet. If I have to choose something, I'd love to see Calendly as a meeting option.
Reason for choosing Salesmsg
The ActiveCampaign integration and app.
Reasons for switching to Salesmsg
I had programmed 2-way SMS with Twilio but there are no decent apps to use it with. TwiConnect is the only one and it doesn't do notifications.
Patrick
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
SMS texts for our call center booking process
We've been glad for the ability to have an SMS feature that can be shared across multiple sales people in our call center. It's been a good value, priced well.
PROSWe're able to trigger the sending of an SMS message via the API from the web-based SaaS that runs our quoting and order taking business. We can thereby start an SMS conversation automatically when the prospect requests a quote. Then we can manually follow up with that prospect within SalesMessage to close the sale. Anyone on our team can reply and see replies back. It helps us communicate outside of email for the urgent quoting and booking process in our business.
CONSFeatures continue to be added, and we like the pace of development. The integration via the API was good, then some updates were made that limited the 'merge fields' (sort of) that we could make use of. We welcome more capacity for us to send data into SMS messages within the API.
Reason for choosing Salesmsg
At the time CallRail didn't have an SMS feature, didn't have the LeadCenter features it does today. Still we like what SalesMessage has done with their API and pricing and its remained a good value for us going on 4 years.
Laurie
Automotive, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2024
Salesmsg Review
We have three individual phone numbers on our account and I don't know if that complicates the experience but one should be able to click on a contact and type your message.
PROSWe were desperately in need of a texting communication system for recruitment. Salesmsg was selected for its ability to do mass texting.
CONSNot the most user friendly. If you search a contact name and you havent already sent them a message, it
Matthew
Banking, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2018
Needs Improvement
Ability to tag, opt out and manage text messages.
CONSThe system is slow and the app does not work that well. It is very hard to carry on a conversation via the app. Being tied down to a computer to respond to customers is not ideal for the mobile business we are. It would be nice to receive a text while I am out of office and be able to respond right away opposed to waiting to get to a computer to respond.
Vendor Response
Hi Matthew, we do have a mobile app for Android and iPhone so you can text on the go. Just download the mobile app and this will solve your problem.
Replied November 2018
Emily
Verified reviewer
Cosmetics, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Functional & great service
Positive
PROSCustomer service is really helpful. I link up the texting platform to my booking software and I love that it has that API - it never fails. Texts come in without any lag time. There is call forwarding that is essential for me and my business.
CONSLittle bit of a lag on call forwarding. The software can be a little buggy but that is to be expected with such a new product.
Reasons for switching to Salesmsg
They were expensive, customer service was not helpful and the capabilities featured were additional
Isaiah
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Perfect ActiveCampaign Companion
10/10
PROSSuper easy ActiveCampaign integration. Works amazingly well with automations, app is clean, messages go through without a problem and all messages are recorded in my active campaign contact notes. I’ve used a few other services and this is by far the best for 2 way automated text campaigns and automation.
CONSHad an issue with messages not going through but it was solved quickly.
Reason for choosing Salesmsg
Ease of integration
Reasons for switching to Salesmsg
2 way messaging and ActiveCampaign integration.
Rebecca
E-Learning, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Perfect for What I Use it for
I offer my Math/Physics students text support between sessions. They LOVE that I do this, as it helps them if they have a crucial assignment due, or are studying for a test and 'get stuck'. Having a separate number from my personal line maintains my privacy, and I can easier set my hours for notifications. I also love that I can use it from my computer, not just my phone!
CONSI REALLY would love to be able to send pdfs from my phone, not just from the computer. Please add that feature!
Reasons for switching to Salesmsg
I initially signed up with Keap for the same benefits I just explained above. I used it and loved it. However, over the course of about a year, they kept increasing costs to my already-agreed-upon plan, and THEN took texting off completely, unless I wanted to add a whole new cost! NO THANK YOU!
Vendor Response
Good news! You can add attachments via texting with Salesmsg. Just upload the PDF and attach it to your text message. Grateful, you're loving Salesmsg :)
Replied November 2023
Sabrina
Verified reviewer
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2018
Salesmsg Is Amazing
Getting responses from customers immediately is fantastic.
PROSWe use this software to contact all of our clients and it works well. We are working on integrating it more fully with our current software.
CONSIt does not fully integrate with Outlook. Also, I would like SalesMessage to use our current business number to send messages. This feature does not work for us currently.
Vendor Response
Thanks for the great feedback Sabrina! We do allow you to use your existing landline phone number with Salesmsg. We'll reach out and share with you how to set that up.
Replied October 2018
Matt
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2018
Perfect for sales, but not for broadcasts
It was really easy to setup and the customer support has always answered my questions quickly. I ask a LOT of questions of support teams and they have done a great job at helping even when they couldn't directly solve my problems.
PROSWe've seen a big improvement in our appointment attend rate from connecting Salesmsg to Zapier to automate SMS reminders and start an instant conversation. Just being able to simply text back and forth has really helped our sales process.
CONSThe mobile app is difficult to use. It struggles to load messages so we find ourselves using the desktop app 99% of the time.
Robert
Alternative Dispute Resolution, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great service very Innovatove
Ability to use custom API’s with application.
CONSNothing to choose I like everything this is great
Arnab
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2023
"Salesmsg: A Comprehensive Review of a Powerful Sales Automation Tool"
Salesmsg is an intuitive and user-friendly messaging platform designed to help businesses engage with their customers more effectively. With an easy-to-use dashboard, Salesmsg makes it simple to create automated messages, schedule outbound emails, and track performance. The platform also offers powerful analytics, allowing users to analyze customer behaviors, optimize their campaigns and boost sales.
PROSSalesmsg is an incredibly useful and intuitive software that makes it easy to stay connected with customers and colleagues. The features that stood out to me the most were the ability to automate messages, create customer segments for personalized messages, and the ability to access the same database across multiple devices. Automation made it easier to send out personalized messages to different customer segments, saving me time and effort.
CONSOne of the things that I disliked most about Salesmsg software was its lack of customization options. There was virtually no way to tweak the default settings to meet my individual needs. Everything had to be done within the confines of what was provided out of the box.
Aman
Verified reviewer
Chemicals, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2023
Salesmsg is a text messaging platform for businesses with features like automation, templates etc.
Salesmsg is a text messaging platform that is highly regarded by businesses due to its features that help improve customer engagement and conversion rates. The software offers automation capabilities, personalized templates, and integrates well with CRM and marketing automation tools for seamless communication. Although some areas, such as pricing and reporting capabilities, could be improved, many users appreciate Salesmsg's excellent customer support and training resources. Overall, businesses can benefit from using Salesmsg to enhance their text messaging capabilities.
PROSSalesmsg software is highly regarded for its ease of use, automation features, real-time notifications, personalized templates, and smooth integration with other tools. i also appreciate the software's exceptional customer support and access to helpful training resources.
CONSI have identified several areas for improvement in Salesmsg software, such as its pricing model, reporting features, and lack of direct phone support. I have also reported encountering occasional technical issues like glitches and slow loading times while using the software.
Joey
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Very good SMS Marketing Tool
Very good tool (I know of no better one) for marketing via SMS.
PROSGreat user interface for managing SMS with an entire contact database. I have seen NO tool even close to how good this looks. Automations, integrations with Zapier + ActiveCampaign, make this tool insanely powerful!
CONSMissing a few small features, but they keep adding them monthly.
Reason for choosing Salesmsg
UI, features list.
Vendor Response
Thanks Joey! Really appreciate the 5 star review!
Replied November 2021
Adam
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
My day using Salesmsg
Sending messages is quick and easy. I can usually send messages while doing other things at the same time. It has enabled me to become even more efficient in my daily routine.
PROSIt is relatively easy to use. I message 20-50 different clients per day, and Salesmsg makes it easy to do so. I like that I can save numerous canned messages so that I do not have to retype the same message over and over. I can typically send a message out while leaving a voice message because it is so simple to do so.
CONSI do not have many cons about it. The only thing I would say is that sometimes when I search for a contact in the search bar, nothing comes up at first. I will have to search with a different piece of contact information to find them.
Melissa
Music, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Salesmsg review
Works great. Great customer service too.
PROSThis product has made my life so much easier! We now can easily schedule our prospective students for appointment times to speak with us. This being automated has saved us a lot of time. Also, I like being able to keep my business separate from my personal accounts so I'm not always bothered.
CONSIt would be nice if I could create a custom voicemail just for this service so it doesn't have to transfer to my personal phone. Also, it would be nice if it had a few more native integrations so I don't have to rely on also paying for Zapier.
Vendor Response
Thanks Melissa! Good news is you can create your own custom voicemail with Salesmsg. Head to Settings > Inbox > Settings and create your voicemail!
Replied June 2022
Jennifer
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Great product for safe, effective messaging
Overall very thankful for the product and ease of use. Critical for recording data for interactions etc. also, appreciate the integration with our CRM we use with Hubspot.
PROSThe safety features it provides and ease of use for one to one messaging.
CONSCreating groups in broadcasts. It could use some work on making this easier for larger groups. Tagging each contact to crate the group is difficult.
Alexander
Security and Investigations, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
It is more than just a text messaging machine.....
Great guys over at Salesmsg.
PROSEasy to use and great customer service for additional information needed.
CONSSometimes the APP can be slow to catch up but very rarely it is a problem.
Reason for choosing Salesmsg
Easy of use and the price was alot cheaper.
Sherry
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great Product and Helpful People
This easily integrated into HubSpot and when problems arise or I have questions, I receive prompt assistance. They have worked diligently on my behalf to resolve issues and assist me in understanding the best practices.
CONSI wish the analytics were more robust and that opt-in/opt-out data was more representative of who actually opts in instead of just an expression of those who didn't opt-out.
Reason for choosing Salesmsg
HubSpot Integratoin seemed easy and the staff offered support and tutorials to get started.
Gregg
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
I use Salesmsg daily
Very helpful in reminding people of meetings they have scheduled with me. I also enjoy that Salesmsg links to our CRM so that texts are linked to contact records.
PROSThe number of 'no show' appointments has drastically reduced as more people avoid email but cannot resist seeing texts on their smartphones.
CONSI haven't found a missing feature in my daily use of the system.
David
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Great Communication Tool
Overall the software works pretty well, a few glitches once in a while with the auto sends not sending but customer service is always great and assists in fixing any issues.
PROSI love that this software integrates with PipeDrive and it keeps out teams texting all in one place as well as in our CRM.
CONSI wish it had better integration with PipeDrive where I could sent texts right from there.
Vendor Response
Thanks for the feedback David! We have some new updates coming to the Pipedrive integration and Chrome extension that will allow you to text from Pipedrive!
Replied March 2021
Tj
Banking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2021
Works great for my business.
Love that my whole team can access and interact w/ our clients from one centralized phone number.
CONSIt would be great to be able to send group texts. Also, SMS texting ability would be nice.
Vendor Response
Thanks for the 5 star review! Good news :) We have group messaging rolling out this month!
Replied October 2021
Michael
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Outstanding App - Great Value
The app delivers great value for the money. Their integrations seem to be the best on the market. We have been pleasantly surprised about the quality and response time of their support while we learn 2-way SMS Marketing for the first time. Very impressed so far!
PROSSalesmsg is an excellent 2-Way SMS platform. Their native integration with Keap (Infusionsoft) enables us to trigger significant automations and really extend the power of their product. They just came out with an API that we plan on using to get even more sophisticated on how we automate, scale and personalize our SMS marketing.
CONSThere are some additional minor items we would like in their native integration with Keap, although they are not worth mentioning because no competitors come close. More importantly, we have only been using their app for a month and they have already released several excellent upgrades.
Vendor Response
Thanks for the 5-star review! We'd love to hear how else we can make the Keap integration even better.
Replied February 2021
Adam
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Nice product with good integrations
Works well with Hubspot and Aircall. Very useful to have as a texting tool. Support staff is very helpful.
CONSThe integration process with Aircall was finnickey in the past, but they have improved this experience and the support is always there to help.
Ben
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Made for modern day sales
As the main user of salesmsg I really don't have any complaints. It was easy to setup and has been easy to utilize on a daily basis
PROSThe integration with Hubspot is what sealed the deal for us. We needed an easy way reach our customer base and salesmsg is it!
CONSI wish there were more automated workflow options/ sequence to assign to contacts, not a need but a want for the long term
Reason for choosing Salesmsg
To be honest, I wasn't highly involved in the search. I know our biggest selling point were the easy of use, the hubspot integration and ultimately the low cost
Jason
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great software, great support
We like everything about Salesmsg, their customer support has been very prompt and pleasant as well.
CONSWish we could change the times for the scheduled messages