Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

I really can't think of any complaints. Tidio does the job very well.

Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install. I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

The widget and chat console have a sleek and straightforward design.

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

customer support is very super to extent of reponding at any time

slowly on loading hence needs some update for the best experience

Tidio helped us to engage with our customers and to answer their question which led to more sales.

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.

The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application. I better just to user de webpage and the phone app.

This software has enhanced the website making it more personal and effective,

I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

The major setback was the price of this product. It is a little expensive for smaller companies.

My experience with them has been great. It's a nice cheap alternative and we look forward to watching them grow.

I like how easy it is to use and implement.

It's missing really basic features such as BOLD, ITALICS, and the ability to use hyperlinks. They put too much of an emphasis on bots but not the basics of using a chat program.

+ Easy + Beautiful + Beautiful + Looks great + Multiple features + Awesome support + Regularly updating

- Not having ability to remove powered by-logo

So far so good. Don't have any complaints.

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.

At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.

This tool makes real-time communication a breeze. I can watch users on my website in real time, including their location and what they're looking at. I can strike up a dialogue with them by delivering them exactly what they require. Bots for gathering leads are really strong - they're simple to develop conversation flows for, giving the user the impression that he's speaking with a real person:) - and they're ideal for automation.

You're all fantastic; you're always there for me when I need you and are quite helpful. With the auto-bot, the Tidio chat app has been fantastic for our business and capturing leads while we sleep. I've had a lot of fun building various automations to help us save time answering FAQs. Thanks!

Nothing, to be honest. Excellent customer service. It has helped us save a lot of time on support calls.

Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome.

unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there.

I am able to track the number of visitors and calculate what percentage will actually engage with my bots.

The Chat Bots are not the easiest to set up as advertised, but the Customer Support, namely [SENSITIVE CONTENT HIDDEN], is fantastic. They helped me set up the bots according to my needs and that was the main goal.

No solutions in the software offered when an error message appears in setting up a chat bot. Also, there is no way to automatically assign all chats to a single user like me. Tidio is on the right track, but there are tweaks to be made. There is no phone support, but luckily, [SENSITIVE CONTENT HIDDEN] made up for it in his excellent service. It's the only reason I did not go to another platform.

It's been OK.

Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.

It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.

I like how scalable Tidio is , it can be used by businesses of any size. The autho-chat assigning is a great way to reduce customer waiting time . Implementing template messages is seamless and they feel like an organic part of the conversation .

At the beginning some functions can be hard to figure out .As opposed to messages ,linking template emails from our CRM to Tidio can be a bit of a pain .

tidio has been an excellent companion for my company's website. the automated responses divert alot of traffic from our whatsapp lines and enhances overall user experience.

Automated chat features and lead generation

the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version.

It's a cost-effective and simple to use live chat and help desk solution.

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.

The software works great and integrates very easily into my Big-commerce website.

The chat bots and other add-ons can be very expensive. I used them in the past but decided against them later on because of the cost.