All MyCase Reviews
1-25 of 325 Reviews
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Mark
2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed June 2021
Ease of Use and Best in Class
Carla
Law Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Good case management platform
Overall, I am happy with MyCase and am certainly not looking to change.
PROSUser-friendly interface. Lower price than other services for the same features.
CONSWhile the core platform works well and consistently, the add-ons are hit and miss. The accounting add-on is buggy at times: it periodically refuses to sync with my bank account. It also is difficult to change accounting entries when I discover an error such as categorization. The new gmail add-on stopped working for close to a month.
Reason for choosing MyCase
The features I wanted were available at a lower price in MyCase.
Dee
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
MyCase review
MyCase is very user friendly. in hindsight, it would be great to see/view how setup affects many different areas of the data base. how clients are listed in sorting or reports, from first/last name vs last/first name, if not ability to view setup, maybe suggestion popups of different ideas to set up clients ect,
PROSI like all of our clients, forms, documents in one place, easily searchable, easier for conflict checking, reports are great. MyCase is always improving and updating.
CONSI don't like that reports do not have a total count of the case, I would like search options of how cases are listed in the client, currently there are not options and they are listed in abc order,
Reason for choosing MyCase
MyCase offered more options, and was more user friendly than Clio, close to same price, but maybe lower at the time
Reasons for switching to MyCase
Firm Central was very rigid and not user friendly
Joedy
Law Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2024
Recommended Changes
It's OK. I feel like it has room for improvement. I don't like that I can no longer email from MyCase portal. That makes it hard and more work for me to connect my emails to cases on MyCase.
PROSI like cloud storage and time tracking. I like that I can download all of my case documents.
CONSI wish it would link cases to emails via Thunderbird and other apps. Also, wish it links incoming and outgoing emails, not just outgoing. Wish it can do drag and drop or ctrl+select instead of clicking on each document that i want to select to do things with. Practice Panther has a better interface than MyCase in that regards.
Beth
Legal Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
Hard to Use program
My experience was terrible and I felt I was left on my own to try to figure out this complicated system.
PROSSimply stated, there is really nothing about the product I liked.
CONSThe billing does not always show what is in the trust account and when I asked a person to assist on the phone she claimed she was too busy to assist with all my questions so I felt I was on my own to figure it out.
Reason for choosing MyCase
I am not sure what other products are out there but I am sticking to QuickBooks.
Reasons for switching to MyCase
Because I thought I could share documents online and have clients pay bills online. However, found out that I had a separate charge for online payments that was much greater than what I was using. I am switching back to everything I had before.
Kyle
Law Practice, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2023
Very Frustrating Experience
I was trying to make my business more efficient, but the platform has so many categories and sub-categories, that navigating it is complicated.They literally could not integrate my Google calendar into the MyCase calendar, which is one of the basic functions of the software. The process to create signature templates is difficult.
PROSI don't even use it, so hard to say. It has a lot of features that could potentially be useful.
CONSBefore I subscribed, their sales person hounded me like nobody's business. Now that I'm a subscriber and I have paid, they could not care less. Their technical support is clueless and apathetic.The document integration process is cumbersome and there are too many different ways to categorize information that are too similar.
John
Law Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
MyCase is a Necessity
Overall, I think MyCase has the best services and platform. The live customer support is critical. I don't want to email someone about a problem. I don't want to wait hours or days for a response. When I have a problem, I want to pick up the phone and speak with someone and solve the problem. The live technical/customer support is worth it's weight in gold.
PROSTEcnical Support. It is invaluable to have a live, English speaking person who will instruct me on how to resolve an issue when one arises. The day MyCase stops this feature is the day I start shopping for a different provider. When I can't figure a solution out related to MyCase, they are always responsive and proficient. They answer your questions immediately and are the biggest selling point for your company.
CONSLawPay being the only merchant service provider integrated with MyCase. They are charging too much and I have thought about canceling MyCase because I can not use the merchant services provider I want because they don't integrate with MyCase.
Reason for choosing MyCase
Because MyCase is superior after considering all factors such as cost, services and support.
Reasons for switching to MyCase
Because MyCase is superior after considering all factors such as cost, services and support.
Jeffrey
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
MyCase is an Effective Time and Billing Tool
Overall, the system is workable, simple and meets my needs
PROSThe most effective feature of MyCase is the easy ability to invoice clients and allow them to make direct payments into our accounts.
CONSI am not crazy about the case indexing system. I prefer a one-name client identification and a default for tasks.
Reasons for switching to MyCase
Timeslips became too expensive and it did not adequately integrate multiple users.
Gregory
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
MyCase for a 2 lawyer firm
Overall very happy. We were able to combine our billing (formerly Timeslips) and our case management (Time Matters), plus had tools for circulating documents and messaging to clients.
PROSCloud based so it can be accessed from any computer or device connected to the internet. Mobile app for iPhone is very useful.
CONSSubscription cost for support staff to assist in calendaring and entering case and client information.
Reasons for switching to MyCase
We used Time-Matters when it provided by Lexis. The annual upgrade was expensive and did not provide additional features worth the expense. We had the same experience with Timeslips, and it was an advantage to combine both case management and billing under one application.
Brian
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
I wish I hadn’t waited so long
MyCase is super easy to use, powerful, and makes billing and keeling clients informed, as well as having an easy to use electronic file simple.
CONSI wish it integrated with onedrive, but that’s not a huge issue.
Reason for choosing MyCase
Better price for features offered; Clio was similar but more expensive.
Cortney
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2024
MY CASE IS AN OVERALL ASSSET
We really like MyCase. The billing features are very easy to use.
PROSMy Case is very user friendly; however, I feel the template portion should be streamlined as it is very confusing. Also, I wish it had an internal medical timeline for injury cases, where I could include pertinent information like dates of doctor's appointments, the doctor's name/location and the outcome of visit and then be able to print it in a timeline form. No other software has this and we manually prepare a medical timeline for each one of our WC and personal injury cases. More than 300 plus cases!!
CONSWe referred My Case to a friend and never received the $500.00 referral bonus.
Reasons for switching to MyCase
We had not used Timeslips in a long time. The licenses were very expensive when we looked into renewing. Also, the program is not very user friendly.
Barbara
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Wow!! How easy is this.
Overall, after finally convincing myself to take advantage of the full capabilities of MyCase I can't live without it.
PROSThe ability to track everything just as I would if using a paper file, and calendar is great.
CONSI find it a bit of a nuisances that I cannot past into the search bar. If I copy a name or case number, I have to type a character in the search bar then highlight it and paste my search. I would rather just paste my info and go.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2024
The integration with Docketwise only works on way - From MyCase to Docketwise. The other way around won't work at all.
I have been using Docketwise for a while. I never used MyCase. The sales representative told me that the integration from Docketwise to MyCase would be super simple. However, it is not true. The integration cannot be done automatically, and it cannot be done by exporting/importing contacts and matters, because Docketwise exports names as "Full names" and MyCase wants to import it as "First Name" and "Last name". So you have to do everything manually. This is a LOT of work. Also, the invoices and payments plans are a little hard to deal with. I mean.. I am putting all the billing info in MyCase, including past and closed cases. But sometimes the client paid a late fee or something and it is super hard to add this info, because the payments must match the flat fee rate. Also, it would be way better if they could just add the immigration forms and case status updates to MyCasem, instead of making us use two separate softwares.
PROSI liked the invoice settings, especially the payment plans. I was using only Docketwise and its invoice setting are terrible. So I signed up for MyCase to use this feature.
CONSThe integration (especially with Docketwise) and the support.
Reason for choosing MyCase
Because I already use Docketwise and Lawpay, and they are all from the same company as MyCase. But even so the integration does not work well among them.
GERSON
Law Practice, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
MyCase and its role on a Law Firm that helps Victims of Domestic Violence
It has been amazing. There're few platforms on the industry that are as useful as MyCase is. MyCase is full of functions that don't require users in the industry to constantly look for third party platforms.
PROSIt's easy to keep track of everything. Although the panel has many functions available, it doesn't look overflowed or difficult to use. The design is really well structured, loading time is amazing and the app interaction is really comfortable.
CONSIt would be useful to be able to access more information about other people on the Law Firm. Also, client filtering while searching for them, sometimes it shows other people first that doesn't match much the name on the input. Lastly, it would be good if there could be a way to see a log of searched clients or actions done from my account.
Majken
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
MyCase Daily User Experience
MyCase has been a wonderful tool for our firm. It allows for a more digital experience for both users and clients. MyCase is always updating to stay ahead of the current trends and needs, and they never take a long time to correct issues when they are reported. I love the MyCase staff which is always helpful and willing to explain things so we better understand why or why not something is the way it is. I will be happy telling others of the useful and customization features within MyCase. The support staff and product managers are always willing to help and take suggestions, which they tend to implement if they can. I have had a ton of ideas implemented which makes our daily activities easier. Overall, this software is pretty user friendly, high ability to customize a lot of areas, an all in one type of feel and beneficial for any office looking to go more digital.
PROSWhat I love the most about this software is that it's always updating features and areas of needed interest. I love that the MyCase team is always there to take a concern, suggestion or edit that may be needed or wanted. I love that it's ALMOST an all in one system. I love that you can do customizing within the software on the end user side as well, without having to contact MyCase for most of them. I love that this is easy to learn, use and contact support. I love that MyCase is always willing to update to stay current.
CONSWhat I like least about this software is the inability to filter OPEN and CLOSED cases in the Trust Account Activity and Trust Account Summary. We use this section for a quick check on which cases has a balance and which cases don't, but it shows EVERY case we have in MyCase without a way to filter out Closed. We have far too many cases open to check one by one. I also like least about this software that you have to request engineering to re-add Contact Groups that you delete, when it was added by the end user in the first place. An accidental delete of a contact group takes too much involvement to have re-added and we end up creating new ones. I also like least about this software that the App and the Desktop version are so much different in a few areas that are used most in our office.
Reason for choosing MyCase
Essentially MyCase was chosen based on the features, support information, price and newness of the software. Reviewing was done extensively before choosing MyCase and in the end MyCase won. I just wish that we were told about the 10% OBA Member discount from the start since it was available and not known until we referred another firm and they were able to get it, then it was not allowed to be retro-active. Someone should check new customer discounts upon start up or each year to ensure you are providing that information to your customers. Knowing we could save that from the start and it was not mentioned was slightly unfair feeling. It was added to the next invoice when WE requested it.
Margaret
Law Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Mycase has made billing so much easier
The biggest problem it solved for me was prompt invoicing and trust account management.
PROSVery intuitive and easy to use. Excellent online tutorials and telephone support. I can put invoices together so quickly and I have all of my contacts and important info at my fingertips. Also, available for use on my iPad. I've recommended mycase to other attorneys.
CONSI wish it integrated with my automated forms. Unfortunately I'm wrapping up my use of mycase because I found another practice management software which works with my automated forms which means that I only have to enter certain information once. It is unfortunate because I don't like the new practice management software as much.
Reasons for switching to MyCase
Because I could access it online and from a mac. Amicus didn't have that capability at at the time.
Willem Galen
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
It's easy to use and you can start simply and add features
I have practiced for a long time. When I began I worked for a big firm that valued tracking billing time above all else. This was a good experience. When I started my firm I was always good at keeping track of time. Mycase makes it easier. A lawyer rarely bills all their time. But tracking every minute should be the goal. Integration of docu-sign and ability to keep all data about a case within the software makes for more efficient practice.
PROSThe time recording, case/contact data storage, docusign, billing features are what I started using. I used abacus before cloud based practice mgt software was available. I have used Clio. Mycase is more intuitive than other practice mgt software programs with which I have experience. It is easier to use. I was slow to use some of the better features like templates. I realized that I could distinguish my firm by completing tasks quicker than average for the industry. Using electronic data forms allows us to obtain relevant data from customer and swiftly prepare the pleadings necessary to initiate case or respond to case and to prepare pleadings for requesting temporary relief orders from the court. We are continuing to explore the use of templates. Our goal is to have the petition or response, the declaration regarding minors, the income and expense declaration, the request for orders all template based. Having calendar synced is good. Having email synced is great. Ensures all time is considered for billing.
CONSSlightly more detail on creation of templates from judicial council forms would be helpful. I imagine CA is a big market. CA has court approved forms for civil litigation and family law. Family law is the most form driven area of CA state litigation. Why not pre-load Petition FL-100, Summons FL-110, Response FL-120, Declaration re Minors FL-105, Income and Expense Declaration FL-150, Request for Orders FL-300, Responsive Decl Request for Orders FL-320, Asset and Debt Declarations FL-142 and FL-160 into mycase? If you do you will have a marketing tool for family law attorneys.
Reason for choosing MyCase
I explained above. Your software is more intuitive and easier.
Reasons for switching to MyCase
Used mycase for a bit. I think I had a free one week trial. Way more intuitive.
Lilka
Law Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2023
Good, user-friendly, all-around practice management program.
I have been a user of MyCase for about 10 years now. I like how user-friendly the platform is; the look, the feel, are very intuitive. It also has space for tons of useful information regarding your case; a one stop shop! The document automation part of the program saves me quite a bit of time, and so does the streamlined billing and invoicing process, which require almost no learning curve. The ability to electronically sign documents through MyCase is one of the best improvements I have seen throughout the years.
CONSI would love to have the ability to text through MyCase... but by using my firm's phone number. The calendar sync with Google calendars is good, but has had bugs resulting in duplicates, etc. Also, the email part of the program also has had some bugs, it's not that user-friendly, so I've chosen not to use it. I would love it if MyCase could include a court holiday calculator free of charge. It's just not worth the expense of paying for integration with another program, when you can find good, accurate calculations online for free.
Reason for choosing MyCase
Ease of use, overall look, and special discount provided for being a member of the American Bar Association.
Reasons for switching to MyCase
Amicus Attorney became way too complicated, and was a standalone program with bad (and expensive!) customer support.
Lara
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
A solo with remote staff makes the leap
I love that I don't have to limit my staff to local employees, but between court, time zones, etc., it was hard to keep track of what everyone was doing. MyCase has made worlds of difference!! I can easily assign tasks, follow up, keep track of clients and have their contact information in a single convenient location. I can keep notes about each client in their online file.
CONSI wish that it was easier to use workflows; they are easy to create, but we don't always necessarily have a calendar event that is required to prompt the use of the workflow. I also with that there was a way to do monthly billing that was not attached to time spent, but rather in installments.
Reason for choosing MyCase
The case management features.
Reasons for switching to MyCase
Teams didn't easily allow me to keep track of when tasks were completed. It didn't have the integrated time tracking.
Richelle
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Mycase review
It has helped my law practice run more smoothly. I am more organized. My clients use the document and communication features. They find it is easy.
PROSIt is easy to use, and affordable. I love the mobile app it is easy to use when scheduling court dates when in person for court.
CONSMyCase defaults the calendar to Hawaii's time for Apple and Mac users. My clients who has Apple products say that the calendar shows the wrong time for events. They have to go into the system and default the calendar to Eastern standard time.
Reason for choosing MyCase
MyCase had a mobile app feature that worked better than Abacus. Abacus did not have the ability to save dox and info in the cloud.
Reasons for switching to MyCase
MyCase had a mobile app feature that worked better than Abacus. Abacus did not have the ability to save dox and info in the cloud.
Tim
Law Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
A Fantastic law practice management software
I wish I had MyCase years ago. I am a solo practitioner (lawyer, secretary and chief bottle washer). This app is fantastic!
PROSI absolutely love the Mycase app. When I create a file in MyCase the app then auto-creates a file folder on my computer saving a bunch of time. Uploading and downloading documents is a breeze. I love the time recording and time entry features. I am amazed at how much billable time I am capturing using this app. I was missing so much time in the past, I can hardly believe it.
CONSI'm still studying the app and deciding what cons I need to talk about. There aren't many, if any at all.
Reason for choosing MyCase
Ease of use, cost and features. For instance, the desktop "texting" feature - my client's love it.
Reasons for switching to MyCase
Cost and ease of use.
Paul
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2023
Mediocre practice management. Good enough, though.
It's OK. Not bad enough to undertake the daunting task of migrating to something different, but not good enough to necessarily recommend.
PROSI like that it is OS neutral. I like the billing.
CONSIt's not really that great for anything I do, and it's pretty restrictive on how you can set things up. For instance, there's no field in the user category to put my bar number, which is something that goes into pretty much any pleading that I draft. (1) Why isn't that field available, and (2) why can't I create custom fields? They always seem to be adding "features" that I rarely find any use for, but they won't fix bugs in their system. For four years, now, I can't clear an e-check that a client bounced. It shows up in the "rejected payment in last 30 days" field. They can't be bothered to fix that bug. Ever since COVID customer service has gone way down.
Reason for choosing MyCase
Price. Less bad than the others. Smokeball's name was simply too stupid for me to seriously consider.
Reasons for switching to MyCase
Trying to keep my database up with the times was getting to be too expensive.
Mark
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Ease of Use and Best in Class
Without Mycase I don't believe I would have been able to start and build my practice as I have.
PROSI love the ability to have all my cases available via digital. I can share the documents with my clients and communicate with them via the client portal. All in one solution.
CONSI would like them to have more integration, like with Onedrive, Google Drive.
Reason for choosing MyCase
Same as above. Price, ease of use and all the features included in Mycase made me switch. Also, Mcase built my website.
Reasons for switching to MyCase
Price, ease of use and all the features included in Mycase made me switch. Also, Mcase built my website.
Chris
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
The Best Practice Management Solution Everywhere
1. The best feature about Mycase is the client portal and client communication tools. This helps us automate some essential functions like sharing documents, court dates, deadlines, and obtaining information from clients to cut down on staff time. Now instead of dealing with "update calls" and requests for copies from our clients are able to focus on other tasks. 2. The workflows feature helps us take the thinking out of the routine tasks that need to be done on a case so we can focus our mental energies on the unique aspects of a given case. 3. Mycase is incredibly responsive to customer feedback. 90% of the suggestions I have submitted over the years are implemented and become part of the product. They release new features multiple times every month and help make a good product even better!
CONSThe one feature that needs work is email integration (saving emails sent and received to Mycase). The feature as it stands today requires a good deal of manual matching of emails to cases, a tedious task. I believe it would work better if they integrated email through IMAP or POP and allowed you to access and send external emails through Mycase, which would aid the sync process quite a bit.
Scott
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
My Case has Matured
No case management system is as comprehensive as My Case. Over the years, they continue to add functions that have enhanced our ability to manage our practice efficiently. My Case has separated themselves from its competitors to be the most versatile system in the market.
PROSThe number of features that have been added since we started using My Case over 2 years ago have been game-changers. The integrated email, calendaring, and document management are outstanding.
CONSNone of the cons are deal breakers. Trust fund case management, inability to send global messages to specific practice areas, and some functions in billing are the least user friendly of the bunch.
Reason for choosing MyCase
Familiarity and ease of use.
Reasons for switching to MyCase
Started with My Case, but switched to Practice Panther due to its integration with our legal software. After less than a year of using Practice Panther, realized it is not very user-friendly and integration was not worth the trouble. Returned to My Case over 2 years ago and have not looked back.