About BigContacts

BigContacts provides a cloud-based customer relationship management (CRM) and marketing system designed especially for small businesses to establish and nurture leads through the sales process. Information is stored in the cloud and accessed through a web-browser.

Contact information for prospects is visible with comments and links to their social media pages and accounts can be setup and imported in less than one hour. Members of the sales team can record phone calls, send emails, and complete other tasks with a single click. All email correspondence, meetings, and updated opportunities are all included within the contact history. BigContacts also alerts users when specific emails are opened.

The built-in scheduler lists all meetings and tasks and ca...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

199 Reviews of BigContacts

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(89)

89

4 stars

(87)

87

3 stars

(17)

17

2 stars

(3)

3

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 199 results

July 2015

Chuck

Verified Reviewer

Industry: Chemicals

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

July 2015

Highly Recommend

We have been with Big Contacts for over five years. We were looking for a program that was web based that would allow us to track customer information in over 40 states. BC has delivered everything we needed and more. One of the most valuable tools is the history and the email tracking capabilities. This program offers many utilities and options to increase sales and lower the sales cycle. I highly recommend this product for anyone that is in need of monitoring sales calls and customer information.

Pros

This product is easy to use, very easy to understand and easily updated. Great tool when territory changes are needed. All information is up to date and easy to find.

Cons

We have not expereinced any problems that were negative to our needs.

November 2019

dona from TMA, Inc

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Ease of Use

Having one place for customer information whether it was a completed or pending sale, billing or repair issues, and the scheduling of tasks is HUGE - it makes it easy for the remote workers. Attachements are shown separately. Connecting with Quickbooks.

Pros

Scheduling tasks for yourself or others. Historical data of contacts with your clients, whether it was a phone call, email, meeting and attachments, even the direct marketing campaign for those special offers to all or some clients. Ability to enter social media information. Ability to see the daily, weekly, monthly calendar for your entire team. Basic or Custom reports.

Cons

No place to enter time (duration of a call). No way to click on the client's twitter, facebook or linkedin feed. Ability to look up a contact via telephone number.

Reasons for Choosing BigContacts

The developers at BigContact took the time and effort to design a very nice looking product. It is not faceless, nor cartoon-like in any way. Their design was built for people who enjoy working with people :-)

August 2020

Alan from Standard Process Nutrition of North Florida, Inc.

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Great Product

This is a great platform and meets all of your contact management needs.

Pros

Keeps me on task! It allows me to focus on the sales interaction and not on organizing my data.

Cons

No multiple points mapping program. Everything else is great!

Reasons for Choosing BigContacts

Simplicity

January 2010

David from Hawaiian South Shore LLC

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

January 2010

So far the better CRM

easier than other CRM Ive used, the pricing is reasonable, but some things still needs alot of improvement, man I cant believe no one out their has something simple to use and actually works!!! and does not cost an arm and a leg....

Pros

for the past four years we have used Zoho,Oprius,Bartchbook. Bigcontacts seems to be the easier one to pull reports, the contacts info has all the email,tasks,notes right in one place making it easy for everyone to review what is going on with each customer. The non tech people that use it are not having a difficult time, that is one of the major reasons we switched.

Cons

We have a retail business, the marketing portion of bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that.....pretty lame, Ive ask tech support about the integration but after after several emails Ive never got a straight response only that they are working with a vendor. I also wanted to up load a couple of list and some contacts maybe deputes, bigcontacts does not combine dupes...you have to fix everything on one list then up load it...if you have a new list it will over write the existing one....what????

Response from BigContacts

Replied February 2010

David, Thank you for the feedback. We have some great news for you as there appears to be some confusion regarding the marketing module. You mentioned: ------------------------------------------------------------- "the marketing portion of Bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that" ------------------------------------------------------------ We give you the ability to easily filter any group of contacts within BigContacts and have the list instantly populate for you in VerticalResponse so that you can schedule your email or postcard campaign. NO double entry of contact information needed at all. We would be happy to show you how this works in greater detail and encourage you to take advantage of our FREE best practice webinars to learn more. http://www.bigcontacts.com/best-practices-webinars-for-web-based-crm/

September 2020

Guy from Wayne Communications

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

Wayne Review

Great system to use

Pros

Liked that it was easy to use and it flowed well for us.

Cons

Need to be able to add the address up front when creating a new contact. Right now you have to create the new contact and then go back in to edit to add the address.

Reasons for Choosing BigContacts

It served the purpose of what we were looking for at an affordable cost