All Bynder Reviews
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Eileen
Verified reviewer
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
Flexible solution that adapts to your needs
Bynder is a robust and comprehensive solution for digital asset management in the enterprise environment. Its advanced features and ease of use make it a valuable tool for any office manager looking to improve collaboration, maintain brand consistency and streamline media-related workflows.
PROSIt greatly facilitates the organization and distribution of multimedia resources in the company. I love its ability to efficiently store, label and classify all types of files, from images and videos to documents and presentations. The advanced search function allows you to quickly find the material you need, which is invaluable in a busy work environment. In addition, the customizable templates and content creation module help maintain brand consistency across all communications.
CONSAt times, the platform can be a bit slow when loading large files or at times of high traffic.
Jon
Leisure, Travel & Tourism, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Very impressed with the platform and the onboarding team
Fantastic experience so far. Our products sell themselves on their imagery. Maintaining a consistent and coherent folder structure and naming convention in traditional platforms like Box and Sharepoint has been a headache for years. Bynder removes a lot of these issues and it is quickly adopted by teams and individuals. The platform has some nice features like the external upload which again has solved a long-standing issue we have had with collecting images from suppliers and being able to ensure the meta properties have been added, has really improved the governance of our digital assets.The onboarding experience has been second to none.
PROSThey are innovative and have some very helpful integrations. There is a good level of customisation that can be done without external support and it is really easy to use. As soon as you demo the product to someone in your organisation, they instantly get it and see the benefits of using the platform.The onboarding experience has been the best I have ever experienced with a software product. The team are very knowledgeable and guides you in small, manageable steps.
CONSThe different tiers of user roles are part of the contract and the number of high-level roles (e.g. Admins) are quite low as standard.
Reason for choosing Bynder
We had a much better sales experience with Bynder and some of the integrations they had worked really well with our existing tech stack.
Thom
Used free trial
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
4
Reviewed December 2011
Good product, could be even better
We are generally happy with the product solution and feel it is better than the other ones we evaluated during the review phase. When customers make feature suggestions you should try to find out what scenario is taking place that makes these ideas so needed. Understanding your customers' workflows can be quite revealing.
PROSIt's very important for us for our end-users to find the database easy to use, as our potential audience is around 80,000. For the most part, users seem to find WebDAM easy to use. Administering, uploading photos and making simple changes are fairly easy to handle, although there are some situations where we do need help from WebDAM to figure out. The emails and blog are helpful for users to get to know the product better.
CONS- The single biggest feature problem that affects users, is that we aren't able to custom edit the email that goes out to users after they register. We aren't able to tell them their account will be not activated immediately -- and when you're in the business of providing assets, customers are generally in a panicked state of needing them. - We had a lot of trouble setting up permissions for different groups to view or not view folders that required extended tech support with WebDAM. Because the process of doing this is not intuitive, it is hard to share this information with other administrators here. - I would say that none of the feature suggestions we've send along have yet been implemented. So I do wonder what better, more important features other users of your product are sending that catch your eye.
Sheryl
E-Learning, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2024
Pros and cons of Bynder
Overall the experience has been satisfying and we have realized many benefits document management and Digital Asset Management.
PROSI like the friendly easy to use solution in helping share files and documents with ease enhancing collaboration among our many teams and maintaining proactiveness in digital asset management.
CONSThe customer support have issue with on time response and takes considerably long time to sort issues.
Ernest
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Unlimited Features and Customization, Great Support
We came from manually coding our seasonal assets to a landing page for our dealers and distributors. It was a great experience for them but far too much time and effort to maintain. We Then migrated to an FTP solution that saved us a ton of time each season to upload assets but was an awful experience for our dealers. Upon researching DAM systems we came upon Bynder. We were drawn to them based on the branded experience and the ability to make it feel Ruffwear and not another generic file sharing platform. In the first 6 months the number of process improvements and ideas that have come about based on Bynder's abilities is amazing.
PROSThe amount of customization and branding combined with the features available are incredible. The on-boarding was organized and efficient. Post support, success manager is great to work with. The continuous improvements every month to the platform show the commitment to evolving the platform.
CONSDue to the amount of features and customizations it can be a bit overwhelming unless you are in the system using it daily.
Chiara
Medical Devices, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2023
Our experience with Bynder
The aim was to have an overarching online solution where we can collect all of our assts. The quick access and the user-friendliness of the interface are an advantage here. Bynder is easy to understand, making it the ideal solution for the whole company to access media. We were particularly impressed by the onboarding process with [sensitive content hidden] Initially we had difficulties with the taxonomy. Both of them supported us in every point and stood by our side competently. Thanks for that from the whole team!
PROSBynder is easy to use and easy understand. For me as a designer, the connection to the Adobe programs is of great advantage.
CONSSometimes the change to the taxonomy is difficult to implement if you haven't dealt with it that much.
Dennis
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Webdam is an image and asset repository online.
Great image asset manager that allows teams to share assets and control access to those assets company-wide.
PROSIt let's you share assets with a team or company. I was the admin (in my previous position) for a Webdam install for about 300 users at a university. The assets can be available to all or you can share them with granular permissions. You can store images, videos, documents and other types of files.
CONSThe permissions were tricky to setup and sometimes had to be setup numerous times to actually work. The search was also a bit tricky to get good results.
Josua
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2023
Bynder makes it easy for me to organize and access all my digital assets.
The user-friendly interface and efficient search function make it a go-to for managing my files.
CONSThe pricing could be more competitive, and the customer support response time could be faster.
Caroline
Verified reviewer
Marketing and Advertising, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Bynder was the best thing that happened to our department in 2018
It's when the division president drops by -- in person -- asking for photos of a project and you are able to pull them up almost instantly and email the proper size to him inside of 5 minutes. Makes you look like a hero and an organized one to boot.
PROSAt last, the photos, proposals, documents, style guides, presentations...(you get the pciture) are all in one place and searchable down to the last period and exclamation point.
CONSThe database works hard to deliver our search results, but we always expect more and faster results would be heaven. And one other thing, the wait to see new assets after posting can be agonizing. Particularly if you have additional files to upload with it.
Sindri
Leisure, Travel & Tourism, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2023
An easy-to-use platform with alot of options
An easy-to-use platform for managing and searching assets, with apparent integration options.
CONSMessy admin navigation with inconsistent menu options, and lack of collection organization tools.
Reason for choosing Bynder
The system's maturity and its ability to integrate with other systems are important factors to consider.
Rodrigo
Entertainment, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2023
A good Digital Asset Management tool
Overall the experience has been positive. Bynder works as we expected and we have no issues with it so far.
PROSEasy to upload new assets and categorize them. Easy to find and download them and to create variations from the original assets, as well as download in different formats.
CONSThe template features are quite limited. Granted this is a DAM tool not a creative tool, so it's understandable the template feature wouldn't be their core strenght. But when compared to other tools that can also do to that, Bynder lags behind.
Gayla
Renewables & Environment
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2017
Built For Sucess
Bynder is a great tool - since it is built to your specific needs, there is a lot of thought that goes into the up front to ensure it's success and user-friendly. Bynder's DAM module empowers our marketers to be able to find things on their own, see the brand guidelines, and know what is already "brand approved" in one place. By having featured collections, we can present new and interesting materials that others may not know about in an easy to find way that gets the new assets in our stakeholders hands more quickly than ever before. Bynder's Workflow module is intuitive and easy it is for our stakeholders and legal teams to review, annotate and provide feedback in a timely manner to our creative team. It has greatly improved our communication and efficiency working on projects.
PROSWith one central location for people to find files, guidelines, images and inquire about projects, we are much more efficient in providing people what they need, and ensuring brand compliance. Having Collections and the file send feature is extremely helpful. We also use workflfow, so Bynder collectively allows us to be nimble in our creative development and asset management.
CONSI wish the workflow tool integrated better with the DAM.
Lesley
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2017
Good product that is helping us make the most of our digital assets globally
Enhanced collaboration and sharing of digital assets across our global organisation. Ability to keep all our digital assets in one place and organised and tagged to improve searchability and usage. It also allows us to run reports to see how material is being used and who is using it.
PROSSimple to use, intuitive, helpful customer support and Bynder continue to provide enhancements and new functionality to improve our experience. It has been a big benefit to our organisation and enabled us to combine two separate digital asset libraries into one effective global system allowing all our teams across the globe to share and collaborate.
CONSWhen we reviewed the market we found no one DAM product was an exact match for our needs by Bynder definitely came the closest. We would like more push notification functionality and also stop/start uploads for times where internet connection is patchy in some of the areas where we operate but we know Bynder is continuing to assess and develop new things on their roadmap
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2019
Excellent Asset Manager
The browser intergration is smooth and easy to use, allowing drag and drop and other useful features. The custom API abilities are very nice too.
CONSLacks a few key features you would expect to present in any DAM like cut and paste of assets, searchability of folder names, a trash can. The biggest downside to me is that if a feature is not working properly, like default sort order not saving for half our users, the solution has to be voted on to be determined important enough to be worked on. This can leave major functionality missing and features not working while you wait for months if not years for a possible fix that's not even guaranteed.
Jade
Medical Devices, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
A day in life of WebDam
My overall experience with WebDam/Bynder has been great. The customer service is outstanding ... I mean they go above and beyond what I could ask for. So professional and helpful.
PROSWhat initially attracted me to WebDam was the low cost and functionality.
CONSThe one thing that I like least about WebDam is that folders cannot be dragged and dropped into the upload window and that they don't appear in searches.
Kristin
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
State DMO Review for Webdam
Bynder's acquisition of Webdam has seemed mostly smooth to us as the end user.
PROSExcellent customer service. Prior to his departure, Rep was our CSM and he was great to work with.
CONSGlitchy behavior - examples would be subfolders that were created would randomly disappear and then reappear if you logged out and back in again.
Georgi
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Bynder is still the leader in DAM and creative management
Bynder has cut the time it takes us to create and share assets by hundreds of hours a year. It has saved our creative team tonnes of work when creating new asset variants.
PROSFinding the right assets and easily sharing them with both our internal and external stakeholders is a breeze. The user interface is super easy to use.
CONSNothing I can think of - maybe a few bits around the waiting room functionality can be improved.
Anonymous
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
WebDAM - A Bynder Product
Having been a WebDAM user for the past 5+ years, we have really relied on the software for all of our digital asset needs for our marketing department and for the entire organization.
PROSWe were early adopters to onboard WebDAM and the solution has met our need. It allows us to organize, tag, download, save lightboxes for projects, search, expire old photos with ease. The pricing is aligned with their competitors so it's a competitive software solution for anyone to explore!
CONSFor us, they are only minor - being able to embed metadata within the photo through WebDAM and integrated plug-ins for Adobe CC. Not a deal breaker but certainly would help!
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Webdam / Workstream
We have been able to significantly reduce the amount of time project managing our creative requests since rolling out Webdam to our organization.
CONSThere are a few minor annoying things - for example, when showing a list of tasks it shows 20 on a page. Instead of being able to "show all" - you only have the option to "show more". When you have 800 tasks, that is a lot of clicking@
Jade
Medical Devices, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Webdam Life
Webdam was chosen to be our DAM system because of the ease of use and affordable pricing. The task of migration was a bit tricky. We hired an outside company to transfer assets from MediaBin to Webdam. Transferring metadata and some of file types were a bit challenging. We just about have all of those issues solved. We rolled out our training of Webdam to employees and vendors. The system has been well received and folks are using it and love how smooth it is. Uploading assets is a breeze, drag and drop...voila! Very easy to add metadata and organize the folder structure. Overall, Webdam is an amazing DAM system!!
PROSEase of use. It works well. Company is open to suggestions for improvement.
CONSLack of folder functionality...not being able to email, download, upload or have folders populate a search.
Vendor Response
Glad to hear your team was able to easily adopt Webdam! Increased folder functionality is a feature that¿s high on our radar. In the meantime, while lightboxes aren¿t the same as folders, they are great for batch actions like emailing, downloading, etc.
Replied April 2017
Will
Consumer Goods, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2017
Highly flexible, and a great image-based DAMm system.
Flexibility allows for adapting to organizational shifts and pivots. Easy filtered searches make finding assets quick and easy.
CONSCommunications can sometimes be lacking. Some features were simply dropped with no notification, features that were a main reason for choosing Bynder in the first place.
Alex
Consumer Goods, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2017
Much Potential but a Little Ways To Go
I am a big fan of the User Interface and the familiarity of the platform since it is much like shutterstock in terms of dashboard. However certain features have been wonky and other features that feel like should be their out of the box may lack at times. Given time though I know the company will improve the platform dramatically.
PROSClean modern and present day looking interface. Very similar to stock websites creating a familiar environment in which to browse. Company works with many other large companies leading to new integration and features often.
CONSThe process to import large quantity of data and tagging them is a Herculean effort. Search has been a little weird as well.
Denise
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Great tool to get assets to our internal and external customers.
Organized and easily distributed assets.
PROSEase of use to organize and manage assets. Like the admin tools are reports and metrics that can be produced.
CONSThe occasional lag time. There is not a lot from an administrator's stand point that has been difficult.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great Software But Too Expensive
Easy to use. The permission sets are what got us to purchase the software and it was pretty simple. The folder structure was nice and uploading was easy.
CONSThe "Brand Connect" feature wasn't so great. Half the features are in BETA so they don't work. The cost is simply too high for what is offered. We went with another software that was cheaper and had more features.
Caitlin
Furniture, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2019
Great Resource for Asset Management
We love having all of our marketing collateral in one place that is easily accessible. Our sales reps can access photos and videos on their laptops, cell phones and easily share materials through Bynder.
CONSWe had issues during the implementation process. Our teams required a lot of training and resources weren't readily available.