Cinc has been crucial in building my database as a singular agent.

I love how easy Cinc is to use. Going from desktop to my phone is super easy and convenient. Calling clients from the app and it logs it automatically is helpful especially when I am out showing homes.

I wish it was a little less expensive.

Overall my experience has been positive. I look forward to continually building out the client base CINC is providing us.

I love the leads that have been returned. CINC support has been critical on working with our agents to help them work their current leads and what is important to look for in a potential client.

Unlike BoomTown, the website CINC creates is for leads only and does not double as your companies homepage. The URL you select is what will be advertised, so you lose a little of your branding and investment into your name/URL

Poor. Increased billing. I came on with another agent and a lender and they allowed the lender to exit and pass the billing off to us without any notice. I was given a $120 upcharge for the AI service that was part of my contract in addition to this upcharge. Not a good experience. A lot of the leads are false info or bad numbers. DO not recommend this company at all

In theory this system was great. It offered all the things an agent would want.

Customer service. I was promised hand-holding and set up that I never got. When they changed templates they did not tell me they were going to do that and my website was down for over a week. Getting what I wanted and asked for UPFRONT was promised things that I never got. I advise customer service that I was promised these things in the beginning and they told me that "We don't provide this service any more".

They are wonderful to work with, the people are knowledgable and very helpful and friendly.

I was on a team that had CINC previously for about 10 years and love it. Tried different websites and CRM lead management and they were not as good or as easy to use and understand.

AI can be a bit strange with certain responses, but overall still like it

While we made good money utilizing CINC, I will continue to look for another platform that gives me a return on our investment and shares sold data to help both buyers and sellers. In order to stream line my business and vendors CINC needs to look at sellers as well as buyers!

CINC is a great too, with great support... Very robust and has a lot to offer. The training and videos help a lot too.

Seller data... supposedly CINC was designed by a real estate agent. If it was, then that person would have paid more attention to the sold data. He or she who holds the most listings controls the market. When we purchased CINC, we were told they display sold data as active data. Not the case. Our MLS provides sold data and an IDX FEED can be mapped out as easily as the active data, yet, CINC refuses to do this. I have to purchase an IDX feed from another company and have another service to display the sold data. THE CONSUMER, WANTS TO SEE WHAT HAS SOLD IN THEIR BACKYARD, WHY NOT GIVE IT TO THEM? CINC is missing the boat on this big time...

I really like and enjoy the potential of the platform but see where it can be improved.We spend thousands of dollars and commit a lot of time nurturing but haven't seen the value and reward fo the investment yet.

The amount of analytics and details about each lead is so helpful. We love "Alex" the AI bot that contacts clients upon registration. I really like the ability to add team members and distribute the leads to each agent where they can have their own account and manage their leads. The ability to text and email from the platform and add attachments and property listings is an important feature.

The quality of the leads is not always great. The "good" and qualified leads are few and far between.

Started off very good and dropped off dramatically the larger they got……..NO follow up or even contact until renewal time……then they seemed concerned about why things were not working.

Number of leads for the money…..lots of contacts

Quality of the leads for the money ………70% bad phone numbers and/or contact info

conclusion, the CINC CRM has revolutionized my real estate business, enabling me to successfully convert leads into high-end buyers in The Florida Keys. This user-friendly platform, coupled with its robust lead management and marketing tools, has skyrocketed my productivity and efficiency. The seamless integrations and exceptional customer support have further solidified my trust in this remarkable CRM. If you are a real estate professional looking to achieve exceptional results, I wholeheartedly recommend giving CINC a try.

CINC's powerful marketing tools have been a game-changer in my success in the competitive Florida Keys market. This CRM provides a comprehensive suite of marketing materials, including beautifully designed landing pages, automated email campaigns, and visually appealing newsletters. The ability to automate these marketing efforts saves me countless hours, freeing up time to focus on building strong relationships with prospective clients. As a result, I've witnessed a significant boost in lead engagement and conversion rates, fueling my business growth.

Low end buyers and sometimes wrong number that the leads enter

CINC has allowed me to stay in business through all the cycles of the market.

The lead generation and functionality of the CRM are fantastic.

The price of the platform is steep and there are a few little tweaks that could provide a little better experience like having the time zone of the lead prominently displayed.

CINC was responsive to my concerns and quick to correct any problems I had.

The platform is very user friendly, allows for easy lead filtering, prioritizing and marketing. The system is very useful in staying on top of priority clients. The only downsize for me was that leads in my market are more expensive than other markets so I did not get as many leads for the money committed to marketing than other, less expensive markets. If you work the leads, the results will come. My account mgr Debbie Cloud was fabulous to work with. Highly recommend her.

Cost of leads in my market did not afford me enough leads to convert due to per lead cost relative to the money set aside for marketing

I actually switched brokerages to get away from cinc

tracking and ability to see progress with clients

not user friendly, to much automation that get out of control, also a very hard time inputting new leads with restrictions that killed my business for 6 months

CRM and marketing functions are all performed exceedingly well.

It provides total control of all of my job functions.

I am not able to include additional messages in my client interaction.

Good

We own our own leadsand they are distributed automatically

Very inflexible about implementing features that make sense, and poor communication with account rep

Great and don't see myself going to another CRM ever!!

I love its lead capture and AI that helps me stay in communication with current / past / future clients.

I can't think what i like least about CINC.

I have used this product for Several Years and would not change to any other platform! The cost to benefit(income) ratio is minimal, IT IS HOW I MAKE MY INCOME! The fact that my Phone rings the moment a lead fills out there number is by far the best feature. I have leads comment all the time that they just entered it.

Sometimes not impressed with the robotic sounding automated Texts and Emails

Poor

CRM has some good features. I wish I could say something else good about it.

The AI is very poorly developed and doesn't ask the right questions. Support sucks. They have a year contract which they make you sign. I would never go back to this company. For the price I haven't seen my ROI

Commission inc has went down hill since I started using them 4-5 years ago... while other companies have been innovative they’ve remained stagnant. The worst part of maintaining my loyalty with them is that their customer service is atrocious. They care way more about what makes it easy on their staff then what really is important.. their customers. We finally pulled the plug on cinc and switched to Boomtown and there is absolutely no comparison. Boomtown beats out cinc on absolutely every front. Boomtown appreciates my business as well! I wouldn’t recommend cinc to anyone after experiencing what a good CRM can do for my team.

Honestly I only stayed with them because I was familiar with them.

Their Customer service is absolutely terrible

Overall, my experience has been great. I get varying information from various experts on the platform, which can be confusing but I test each to see what works best. I also wish it were priced more affordable.

One of the features I like most is how it helps me stay organized. It guides me through my followups and each touch of the lead.

I don't like that once you 'trash' a lead, they still appear in the list when searched if you have a duplicate record or another lead with the same name.

Cinc impressed me at the start and several agents in my office used it. As soon as training was completed it went down hill from there. Months before my contract ended I reached out to my 3rd account rep in a year and had concerns. He was aware of my desire to terminate my contract as we could not find a solution to the problem. It wasn't till the month of contract expiration did I hear from him. Telling me the price goes up on the month to month and If I wanted to cancel in writing giving 2 months months notice. I was told he would suspend my ad spend which didn't happen and now Im being billed for it as well as the higher month to month fee. The lack of communication, customer service, poor lead quality. 322 leads in 1 year, $14,400 spent and 1 closing that didnt cover 1/2 my investment.

Drip campaigns were great. The ability to text through the app.

Same leads came in with different information and distributed to different team members

great.

It has several features necessary to manage large database

there are little things missing that would make it better. but it is top tier

The ability it gives us to stay connected with our clients and manage our teams activities.

It's a very robust tool...you must stay engaged with updates and your account manager in order to get the best from it.

3/10

Leads. I was only interested in lead generation and I was able to receive a few.

All of it. CRM was of no use to me and I was only interested in leads which were still very poor.

Our team is very fresh into using CINC, but from different experiences of on-boarding from other platforms, this was by far the best experience since the very get go! From the introduction with [sensitive content hidden], implementation with [sensitive content hidden] and training with [sensitive content hidden], each individual provided such thorough, personable service and seamless transitions from one person to the next. They have incredible product knowledge, and genuinely cared about my business. I couldn’t have been with a better group! They’ve all made a robust system very easy to navigate. I’m incredibly grateful for their level of service and care.

I would like to have more control over AI to set a duration after a lead comes in for AI to kick in.

Source of all my internet leads

It does a lot of things hands off. My biggest problem is with procrastination with followup. So if I'm not responding as often as I should, the software continues to engage them. I think the functions are generally well thought out.

I haven't felt I could replace my CRM for nonlead followup and client data. I'm not sure that's terribly important, though.

Leads and crm together is great business idea

Leads are not interested in buying, leads give bad info