All Configure One Cloud Reviews
1-23 of 23 Reviews
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Marvin
Verified reviewer
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great tool for custom solutions
We build and integrate custom power systems and this software allows us and our customer to select the correct parts and options. This also allows us to monitor the cost and profit margin for each project.
PROSThe ability to manipulate the interface to do what you need it to do. The ease of use is fantastic for the end user.
CONSI really don’t have anything negative to say about this software.
Vendor Response
Thanks you, we appreciate your kind words! We work hard on maximizing usability, and user adoption - I'm glad it comes through in your implementation!!
Replied December 2019
Enrico
Verified reviewer
Farming, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Strong partner
I always had a good relationship with Configure One Team, he supported me to match the business goals and build a new technology structure for the companies I worked in.
PROSThe software includes lots of functionalities and this helps to fit to different industrial sectors. It can be used worldwide harmonizing processes and documents in an unique platform. It can be integrated with CRM and ERP tools building a comprehensive user experience for both internal and external users.
CONSProbably a new method to manage the translations must be considered, specifically user interface and quote template translations. Local support teams to be considered in the future.
Reason for choosing Configure One Cloud
Configure One provides more standard functionalities and can be customized matching all the business needs.
Reasons for switching to Configure One Cloud
Configure One brought the company to the next step of the technology transformation.
Vendor Response
Thanks for taking time to leave a review, Enrico, we always appreciate hearing from our customers about their experience with the product!! -Mick McDonnell, VP Product Development
Replied January 2020
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed December 2019
Over promised and Underdelivered
Overall, they are very responsive, and relatively robust. They offer a suite of features, some more stable than others. Integrations with other software can be cumbersome, and buggy at times.
PROSIt was easy to use for a beginner to learn. The users are able to create input charts that drive by filter. This is a very useful tool if the users already have data driven tables. And you are able to import them directly into the application. With the right people you are able to make a quick implementation. Also, they give you direct access to writing queries.
CONSConfigure one offers a variety of features. Some of the features that our company was sold on, were over-promised and under-delivered; often needing customization that was costly, and buggy. Configure One tends to steer you in their direction for training and extra features that cost a lot of money, and may not be architecturally sound enough to support your implementation. If you use Configure One, be aware of what you can do with the out-of-box functionality first, before using other training.
Reason for choosing Configure One Cloud
The ability to integrate with Netsuite.
Vendor Response
Thanks for leaving a review, and for your candor. I would very much like to get to the bottom of your comments regarding being over-promised. Please contact me so that I can focus energy on making things right; please trust that we'll do everything possible to ensure you're amazed at our product and our service offerings.
Replied December 2019
Nathan
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2020
Distribution
Configurator Cloud Based Link to Salesforce Ability to come up with templates.
CONSThe Amount of mouse Clicks required. Software feels optimized for Large complex configurations. Struggled with finding efficient ways of adding lots of salable items.
Reason for choosing Configure One Cloud
Wasn't based on heavy user subscriptions. Dedicated staff to customize for our requirements.
Vendor Response
Thank you for taking the time to add a review, Nathan! We appreciate your feedback, both good and bad! While I'm not incredibly familiar with your implementation, have you considered Quick Entry (to quickly add successive configurations to a quote), or the e-catalog to quickly find and add non-configurable/salable items to quotes? Know that we're always looking for ways to make the product easier to use, and I'll share this info with the team so we can focus some efforts on the points you've made. Kind regards, Mick McDonnell, VP Product Development
Replied January 2020
Travis
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Great guided quoting
Configure one streamlined our quoting process and helped us get new sales people productive more quickly.
PROSVery easy to navigate through and build a quote quickly.
CONSMinimal amount of supported CRMs that can work with it.
Reason for choosing Configure One Cloud
It integrated better to Netsuite.
Reasons for switching to Configure One Cloud
We moved Netsuite for our CRM and accounting.
Vendor Response
We appreciate your taking the time to submit a review and for the kind words you shared. Paraphrasing,but 'streamlining quoting processes and making people more productive' is at the core of what we do! Regarding CRM integration, for those products that we don't have a standard integration available for, we have an 'any to any' integration framework that you can use, or we can help you do it. Please let me know if you'd like to learn more.
Replied December 2019
Jessica
Electrical/Electronic Manufacturing, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Amazing Customer Service!
We have a highly customizable product that still must function within the bounds of industry standards and physical capabilities. Both of which are not the same. Configure One allowed us to reduce our quotation time to minutes instead of days for 90% of our quotes. The customer service during configuration and implementation was amazing. Our assigned consultant [SENSITIVE CONTENT HIDDEN] was quick to respond to questions and issues; usually within an hour. I enjoyed the "mentor" approach both [SENSITIVE CONTENT HIDDEN] used to guide our company to get the most efficient use out of the software. They were able to supply various configuration options for different items such as quotes, BOMs, and pricing while weighing the pros and cons specific to our needs. For implementation, I would suggest having an admin with experience in HTML, CSS, and JavaScript. It's not required, but will likely speed up the implementation process. Configure One provides excellent customization services or user training as necessary.
PROSThe admin and user training is very thorough. The customer service during configuration and implementation is the best I've ever experienced from any software company. The software is easy to navigate and once the general software structure and processes are understood, it's fairly easy to configure and implement.
CONSWhile comprehensive, the software is not a one-size-fits-all application. It would be unfair to expect it to conform to everything we do exactly as we do it. As with most software applications, compromises need to be made. With that said, Configure One does offer customizations that would have solved our needs but we chose to go the customer implementation route. Of all the configuration software we researched, Configure One met most of our requirements by a large margin.
Reason for choosing Configure One Cloud
Without question, Configure One offered the best value. We were able to stay within budget while receiving solutions to most of our specific needs. No other software could provide the same.
Vendor Response
Wow, thank you, Jessica, for taking the time to leave such a thorough review! I'm glad that our focus on customer service has shown through - we put a high premium on ensuring your success, and I'm thrilled that you've been impressed! - Mick McDonnell, VP Product Development
Replied January 2020
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Easy to use, value tu get
Very good, easy to customize, easy to use. It's wonderful to convey its value to customer
PROSI really like the hands-on approach to this program. The ability to actually configure (pardon the pun) and customize all the features is, in my view, important, very important.
CONSI do not like the entry level price, it mean a cost too high to entry level for SMB. The licensing should be in my view lower to cost.
Reason for choosing Configure One Cloud
Yes
Vendor Response
Thank you for taking the time to leave a review, we greatly appreciate your feedback! -Mick McDonnell, VP Product Development
Replied January 2020
Kevin
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2019
Configure One For Manufacturing
Experience has been great. The C1 team’s knowledge is second to none. They always help when we need it.
PROSI like that it has the ability to be customized to fit our industry. We can make the program ours and create features solely for us.
CONSIts integration with NetSuite. Which is not really Configure Ones fault. I wish there were more options and flexibility between the two partners.
Vendor Response
Thank you for your kind words, as well as for pointing out challenges you've faced. NetSuite, and Configure One, continue to evolve our products to fill any potential gaps, and provide additional flexibility when a gap is identified. If you care to share specific examples where flexibility is lacking, I commit to you I'll ask my team to try to determine how we might be able to solve the problem.
Replied December 2019
Donna
Machinery, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Help with Machine Choice
We are trying to help our guide our sales personnel through a list of questions that will determine which machine is the proper machine to sell the customer. The hope is that, as we grow as a company, this tool will help distributors and new sales people to choose the right machine for the customer's application. We also hope to use this tool in the future to speed up the manufacturing process by integrating it with an ERP. Even though we only have one portion of this in production so far, it has already helped us re-evaluate and improve our current processes.
PROSIt is very easy to use. We were able to get portions of our configurator into production in less than 4 months. The team that I work with at Configure One are very helpful and knowledgeable.
CONSThe help menus do not have enough information. The HTML coding help menus also needs to be improved.
Reason for choosing Configure One Cloud
Configure One was the only software that had the ability to manipulate Solidworks drawings to configure an image. This is working quite well for us and we are happy we chose this product.
Vendor Response
Thanks, Donna, for this feedback! While we're thrilled that you have been able to efficiently get the product up and running, I'll carry your comments about the opportunity to further expand the help files to our usability folks and focus energy on moving that area of the product forward. Regards, Mick McDonnell VP Product Development
Replied December 2019
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great Partner
Overall we have used ConfigureOne for many years now. It's a global tool, and deployed across multiple countries.
PROSGood integration with Salesforce and a lot of customization possible if you have the skillset.
CONSExpensive for custom projects if you want to taylor to your business.
Vendor Response
Thank you for your feedback! We're glad that you've been successful with the worldwide deployment!! -Mick McDonnell, VP Product Development
Replied January 2020
Wilma
Medical Devices, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2020
Review January 2020
The ease of setting up new inputs, products, adding the results and use of the logic.
CONSThe automatic logged out error keeps popping up now and again (regardless the use of browser and open programs). Too bad the level of discount cannot be arranged in C1 in the way we need it (standard functionallity). The set-up of our 4- and 6- numbers is pretty complex and time consuming. Would be nice if this could be simplified.
Vendor Response
Thank you, Wilma, for your review. I would like to speak with you regarding the 'automatic logged out error'...if my guess is correct, that's simply a setting that can be changed so that an idle browser session stays alive longer without user activity. Please let me know when a convenient time for you to chat would be. -Mick McDonnell, VP, Product Development
Replied January 2020
juan
Machinery, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Configure one
Versatility and overall implementation is accessible. Customer service is really good to match the software capabilities to business needs.
CONSProcesses can be a little complicated to follow. Implementation for certain options can be time consuming and alternatives can be difficult to accomplish. Understanding the program reach is not straight forward.
Vendor Response
Thanks for your feedback, Juan. We're excited what your company has been able to accomplish with Configure One, and please trust that we're always working on making it easier to use & more intuitive to administer. -Mick McDonnell, VP Product Development
Replied January 2020
David
Plastics, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2019
Concept
The system allows us to give quotes quickly to our customer. Overall Concept has worked well for us.
PROSReliability and integration with our ERP system JDE
CONSWhen we do have a problem its hard to get in touch with someone right away.
Reason for choosing Configure One Cloud
The user interface was superior.
Vendor Response
Thank you, David, for your insights here & for leaving a review. I regret you've had less-than awesome experience when seeking support assistance. I'd like to look into that to see where we're not meeting our standards in that regard. Please contact me at your convenience so I can look into this and get it resolved. Mick McDonnell, VP Product Development
Replied January 2020
Mark
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Craig Manufacturing Ltd. Review of Concept
We needed a way to have all of our Sales team create consistent quotes. And also trap the items that need special attention. With Concept / Configure One , we are able to create consistent quotes and add password approvals for things we wish to force a conversation on.
PROSYou don't have to be a full on coder to modify and content to this Site
CONSPage refreshes are probably necessary but they are noticeable and i don't remember seeing this on other sites that do the same thing.
Vendor Response
Mark, We sincerely appreciate your taking the time to leave a review - Thank You!!! -Mick McDonnell, VP, Product Development
Replied January 2020
Andrew
Wholesale, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2019
Ease of configuration
With over 1 million combinations of configurations this product is great to show valid options taking into account very specific rules & stipulations. The ability to build the actual product in the real-time 2D is a great tool for customers visually. The software uses basic logic and Excel spreadsheets for ease of set-up.
CONSSome basic items you'd think were easy to set up, require more background work than originally thought. Appearance is relatively basic/rudimentary.
Vendor Response
Thank you very much for taking the time to submit a review. We constantly strive to get better & offer added value to our customers. There is a lot that can be done via styling & branding within the user interface, and it may not be obvious, at first, what your options are. I'll ask a member of our team to reach out to you to see how we can amaze you in terms of appearance.
Replied December 2019
Luke
Mechanical or Industrial Engineering, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
ComfigureOne Review
The ability to customize the interface and the power the software gives to both our users and administrators is amazing.
CONSThe learning curve to achieve full potential is steep, but worth the effort.
Vendor Response
Great to hear how well you & Harrington Hoists are doing with Configure One CPQ! Thank you for taking the time to leave a review!! -Mick McDonnell, VP Product Development
Replied January 2020
Thomas
Internet, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Clearfield Review
The ability to customize the software for our specific business needs.
CONSThe number of user permissions with each user group
Vendor Response
Thanks, Thomas, for your feedback! Clearfield has been a Configure One customer for quite a while now, and we're trilled at all you've been able to accomplish!! -Mick McDonnell, VP Product Development
Replied January 2020
Kwame
Electrical/Electronic Manufacturing, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2019
Customization
The versatility of features works for most needs
CONSSoftware accessibility and usability needs to be improved
Vendor Response
Thank you for your review! I'm glad the versatility of the product has impressed you. We continue to focus on usability and user experience; hopefully our continued progress has also shown through!!
Replied December 2019
Mychilette
Furniture, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2020
Supportative Team
So far so good.
PROSThe software is straight forward and the support staff is extremely helpful.
CONSIt could use more features. There are areas that could use an Import Option.
Vendor Response
Thank you, Mychilette for leaving a review! It's interesting that you mentioned 'Import Option', we've recently completely revamped how images are managed (making it easier to 'import' images to the application), and are working on a centralized import function, and adding imports to areas that now lack them. Great catch, and thank you!!
Replied January 2020
Shannon
Events Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Amazing team to work with!
There is a lot to learn when developing the configurator, but the Configure One team is there every step of the way to answer questions and help you solve problems. We have a very custom product line and they are helping us get what we need - even if it's out of the ordinary! The team is so great to work with!
CONSWe are still in the development phase and while we have run into some things that we'd like to do but can't, they are not deal breakers; we just need to adjust our way of thinking.
Vendor Response
Thank you for taking the time to share with others your experience with Configure One. I would have to agree - our team is amazing, and we love partnering with folks who are as passionate about we're doing as we are!
Replied December 2019
Bill
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Exceptionally capable and flexible software
This software connects nearly seamlessly to NETSUITE and we can update it and maintain it ourselves without expensive support contracts. The implementation staff listened very carefully and responded quickly to our sales and reporting needs.
CONSImplementation always takes longer and is more complex than originally considered but, in my experience, that's been the case with any highly-connected software tool.
Vendor Response
Thank you for the kind words, Bill! We're glad that our NetSuite integration has impressed you - we have been a NetSuite partner for quite a while now, and work closely with them to ensure that you can best leverage the best of each product.
Replied December 2019
Larry
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Configure 1 Review
Automation for estimating and manufacturing work flow processes.
PROSVery versatile and flexible but robust to handle everything we are doing now and going into the future.
CONSSomewhat complex for initial set up but that allows for the flexibility.
Reasons for switching to Configure One Cloud
Business growth and automation efficiencies.
Vendor Response
Thanks for sharing your review with the rest of the community, we very much appreciate it! We're proud of the versatility and flexibility of the product. Unfortunately, sometimes that brings complexity as well, but trust that we constantly focus and innovate in order to make setup and ongoing maintenance as straight-forward as possible!
Replied December 2019
Beckett
Electrical/Electronic Manufacturing, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
E&I Configure One Implementation
We are using CO as a sales tool for our own product, making it easier for customers to configure our services to match their needs.
PROSAbility to customize to our specific needs
CONSNo cons come to mind; the Configure One team was very helpful in walking us through how to use the software
Vendor Response
All great to hear, Beckett, thank you! I'm thrilled that you've happy with the application, and we're excited about continuing to work with you to achieve even greater things! -Mick McDonnell, VP, Product Development
Replied January 2020