Cresta
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Overview
About Cresta
Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines the latest in artificial intelligence and natural language processing with advanced human coaching to achieve real-time matching of agents’ best performance with the specific needs of each customer or opportunity. With features like visualizations, scoring, and coaching, Cresta enables users to gain valuable insights across their businesses and make smarter decisions based on current, historical, or predicted data.
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