All Flyte Reviews
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Mohamed
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
What a life-saver and time-saver!
Flyte is fantastic. It has saved me so much time when it comes to going from back-to-back meetings. Focusing meeting time on jotting down notes while listening intently to a client is difficult - Flyte has let me just click a button and not have to worry about that anymore. I'm capturing key insights, driving more deals through, and increasing engagement on calls. I've also found that it helps with coaching myself up or my teammates based on common points of contention we find in meetings. The ability to filter by "topics" is super helpful. Thank you, Flyte!
PROSThe Key Insights and feature and the ability to filter between long/shorter summary versions of meetings. I also really enjoy the ability to see metrics like "interruptions", subjects that were covered, and the customer service! The Flyte team has taken my suggestions and implemented them into the product roadmap.
CONSNothing I can think of - Flyte's customer service is so good that any issues are addressed in short order
Reason for choosing Flyte
I didn't consider alternatives. Once I met the team and heard about the product and their development roadmap, I was sold.
Bobby
Construction, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Powerful note-taking and market insights
I always wanted to make sure that I track every detail that our client is discussing on the calls. Besides that, I try to understand and capture the moments when customers are expressing concerns or mentioning competitors. Flyte has solved that problem for me. It’s amazing to see how competitor and product level insights are aggregated for a duration which is very helpful to understand the trends. Thank you Flyte!
PROSI love the fact that Flyte can capture salient points from my client conversations so I'm able to maintain call notes in one place. I am able to search specific points that our clients specifically highlighted. Super impressed by the topics and notes! Additionally, call insights such as sentiments, engagement, curiosity generated through Flyte are extremely helpful to coach myself for follow-up discussions. Highly recommend to anyone who wants to save time on their call and build better relationships with their clients.
CONSNothing specifically, but would have been better if I could open a mobile app.
Andreas
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Flyte is a great concept, but not quite there
Overall, it's been great because I can't say enough good things about the customer service team - always very friendly, knowledgable, and available to help. They made the process the best, while the product slightly lacked in a few areas.
PROSThe price is reasonable, it does most things well, and is simple and easy to use. Enough analytics are offered, and the notes generated are fairly comprehensive.
CONSHowever, it misses the mark a little in the notetaking - I noticed it had missed a few points here and there that I would've included in the summary. The biggest weakness in transcription is for people who have an accent and don't speak English natively. I noticed the AI struggled to accurately transcript some thicker foreign accents.
Mark
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Excellent Product and Huge Value Add
The accuracy with which flyte analyzes and records notes from calls has been amazing. The integration into our CRM has given me so much time back in my day. The ability to go into a conversation, and click and hear the recording from the exact point I want helps coaching for myself and others.
CONSNothing as of yet. In using the tool everyday, I have not come against a frustrating yet.
Jon
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent technology, amazing results
Flyte is a profound AI tool that enables my team to understand where they are in their sales process and what they can do to move it forward. Trackers in place that allow me to know where we stand against our competitors (competitive insights) and deal intelligence within all stages are now a critical component of my team's daily processes.
CONSVery little! There is a strong onboarding presence, great training, and if there's a feature you want that they don't have, they can build it!
Yu Qian
Verified reviewer
E-Learning, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2022
Call Insights helped me understand customer pain points better
It’s a great platform for sales people or a startup founder who has back-to-back client calls. I’m able to keep all my client details in one place and I’m super impressed by the call analytics. I have made important decisions based on the analytics such as when to introduce a certain topic during a call or how to manage talk time and excitement level. Also, call insights helped me improve customer engagement. I saved a lot of time by just referring to the notes captured by Flyte instead of going through my notebooks.
PROSenjoyed using Flyte primarily because of call insights. I used to write down my call notes but wasn’t able to capture everything etc. I’m amazed by the insights that Flyte provided for all my client calls. Besides that, the way Flyte captures actions, questions and data points, it’s a huge help. As a startup founder, we’ve had busy times during fundraising and Flyte definitely helped us track every detail that we referred to for follow-up discussions.
CONSNothing as such within the app. I’d prefer to have a mobile app so I can just record my calls and let Flyte create notes while I’m traveling.
Vendor Response
Hi Yu Qian, Thank you for sharing your review with the Capterra community. I'm glad that Flyte is bringing value to your company. You may already know this, but we are rolling out new enhancements to help you further in capturing insights on an aggregated basis. I think you'll love trying those out. Thanks again for your feedback, and let us know if you have suggestions or ideas on how Flyte can bring even more value to your business.
Replied March 2022
Samantha
Hospital & Health Care, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
All Around Beneficial.
My overall experience has been great and super helpful when a meeting is moving quickly and it also helps with the interaction between you and the client you don’t have to take notes and you can be fully engaged.
PROSI love that the software can show us metrics about the sales meeting but it’s a great professional tool in terms of both education and room for personal growth
CONSI would say the clarity of some of the words picked up could be improved however we are in the meeting so if we go back to the notes we know what was discussed and we can adjust the narrative.
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Conversational CRM for winning sales teams
It's been very easy to work with the Flyte team. They are very responsive and accommodating. The product is evolving at a fast pace.
PROSThe ability to track key terms and tag them for easier reference in the transcription. Also the ability to sync the transcripts back to contacts and deals in HubSpot.
CONSI don't dislike anything about the product.
John
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Flyte trial in early stage tech startup.
I was looking for a note-taking service primarily. We are a small team and any efficiencies we can get in the sales process are valuable at this point. I like that you don't need an extra Zoom "attendee" to have the notes taken and the integration with Hubspot is solid.
CONSIt's early days for Flyte from a full-feature perspective, but I suspect the AI will continue improving on the transcription front.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great client call analytics and insights
For performing an apples to apples comparison between client conversations, Flyte can't be beat.
PROSThe deep analytics from recorded client calls. It doesn't just track how much each person talked - it performs sentiment analysis.
CONSThe time it took for the speech analysis to run. I'm sure that as processing speeds increase, this will be less.
Srishti
Information Technology and Services, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great note taking and analysis tool
Easy to use and implementGreat analysis tools integrated in product
CONSInability to turn off for internal calls