A lot of the features needed are already in place. There is some level of flexibility in terms of customization.

We are very happy with the software, and can't say enough good things about the team who supports us. The system has made our lean team more efficient and effective in our daily tasks.

I think it's a great pre-planning tool that can benefit our sales organization.

I love the analyzers, our custom dashboards, and the interconnectedness of the system. It is easy to see where you are spending your money.

Some of the reports don't work well, and have to be formatted when exported to excel. Sometimes the reports have wrong information.

I like that the system is fairly easy to navigate and has access to most things all in one place.

Overall it's relatively easy to use. The support team has been great.

The software has been integral to our success and the support througout has been nothing shy of amazing.

The user interface is simple, straight forward and easy to use, as well as teach to new users.

We were able to learn the basics of the system and work within the guidelines to make it work for us. I like that it is adaptable and we can grow further as our business needs change.

Overall experience is a positive one. From learning about the tool and being trained by my Sales Enablement representatives to launching the tool to our sales team it was a great experience.

The support from our broker solution managers is great, they are always willing to help and provide solutions to our problems/questions.

What I most like is that there is a Mobile App and a Desktop function.

The customer service team is the star of show when it comes to CRM - the tool is awesome and works great but the team that supports us [SENSITIVE CONTENT] is next level.

I like that the system is constantly being updated with new features and improvements. I love the import spreadsheets for the invoices, items and pricing.

They are very willing to help us create/enhance tools to ensure our teams are best suited to get the information and tools they need to perform their best.

Can get a little confusing due to the fact that data can get so in depth.

Not one thing comes to mind as a negative part of this software.

Easy to use and navigate; good customer service.

Allows for retrieval of data while on the road. The platform is overall is extremely user friendly and makes inputting info quick and easy.

Sometimes hard to identify where incorrect data is feeding from; different areas compared to GS1 fields.

Some features are a little tricky and it takes a few times to figure out. It doesn't always seem as logical as I'd think it should.

Great hub of customer information that we can parcel through and look for additional opportunities.

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

Canadian Dollar

Blacksmith Sales Enablement is designed to help foodservice sales teams streamline data management, customer relationship management (CRM) and analytics operations. It enables organizations to create a product resource for teams, create a foodservice database by mapping the relationship between foodservice customers, products and sales teams.

The application allows professionals to handle CRM pipelines, maintain a database to boost sales, enhance engagement, improve workforce productivity and maximize profits. Features of Blacksmith Sales Enablement include opportunity management, an activity dashboard, content delivery, analytics, data storage and more. Managers can use the application to visualize data, manage administrative tasks using automation tools, minimizing manual labor processes.

Pricing is available on request and support is extended via phone, email and other online measures.


LongDescription

Content Delivery

Pipeline Management

Opportunity Management

Content Management

Activity Dashboard

For Sales Teams/Organizations

Contact Management

Lead Management

Sales Activity Management

Interaction Tracking

Web-based Deployment

Contact Food Service Enablers for pricing details. 

2-10

11-50

51-200

201-500

501-1000

1000+

Blacksmith Sales Enablement

US Dollar

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Commenting/Notes

Third-Party Integration

Real-Time Analytics

Engagement Tracking

A/B Testing

Rewards Management

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Surveys & Feedback

User Management

Social Marketing

Meeting Management

Internal Chat Integration

Text Analysis

Product Catalog

Mobile Alerts

Lead Capture

Performance Management

Email Alerts

Customizable Reports

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Data Synchronization

Customer Segmentation

Progress Tracking

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Marketing Calendar

Calendar/Reminder System

Relationship Tracking

Transaction History

Incentive Management

Project Management

Lead Distribution

Multi-Campaign

Communication Management

Customer Accounts

Customer Database

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Automated Routing

Activity Management

Churn Management

Content Library

Sales Trend Analysis

eCommerce Management

Client Tracking

Template Management

Scheduling

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Campaign Planning

Customer Support

Graphical Data Presentation

Buyer Management

Lead Generation

Email Templates

Customer Activity Tracking

Email Distribution

Customer Experience Management

Help Desk Management

Sales Approval

XML/RSS

Configurable Workflow

Multi-Currency

Email Marketing

Statistical Analysis

Mobile Access

Social Media Monitoring

Sales Reports

Dashboard Creation

Multi-Channel Data Collection

Wiki

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

Blacksmith Sales Enablement vs Zoho CRM

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