Freshdesk Software


 

Offering multi-channel customer support, Freshdesk brings together every customer conversation into a centralized interface, helping customer support agents address and resolve trouble tickets.

Whether the interaction occurs over the phone, via email, through web chat or comes in from social media channels like Facebook and Twitter, Freshdesk ensures customer support issues get to the right team member.

Because the solution is entirely cloud-based, Freshdesk helps to manage multiple groups, workflows and escalation procedures. It also supports multiple products and brands and includes multi-language and multi-timezone capabilities. Its affordable monthly pricing model makes it suitable for most industries, including IT, insurance, hospitality, retail, utilities and more.

It automates multiple processes. Dispatchers automatically route tickets to the appropriate support agents, while the supervisor continuously scans open tickets and then escalates them to managers if they are not addressed within defined service level agreements. Using Scenario Automations, daily routine tasks can be completed with a single click.

Freshdesk also offers customer-facing features such as a self-service portal, a knowledge base and community forums so customers can view the status of their tickets, find solutions online and share or even vote on ideas.

 

Freshdesk - Dashboard
 
  • Freshdesk - Dashboard
    Dashboard
  • Freshdesk - Ticket summary
    Ticket summary
  • Freshdesk - All tickets
    All tickets
  • Freshdesk - Ticket
    Ticket
  • Freshdesk - Canned responses
    Canned responses
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

1,243 Reviews of Freshdesk

 

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Software Advice Reviews (164)
More Reviews (1,079)

Showing 1-20 of 164

Teresa Herbic from Author, Contract Writer
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Freshdesk Provides ease in CRM Process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent product. Thank you!

Pros

Freshdesk is an exceptional software application tool for companies wishing to successfully manage their CRM base. It is simple for customers to create an inquiry ticket. A reference is assigned, and simple follow up processing is a result when you have an internal or outsourced partner working on these inquiries. Tasks are easily created and automated which helps to further ensure customer success.

Cons

I love Freshdesk and have grown accustomed to using it for one of my contract work assignments. I believe its a highly functioning system with great benefits.

Review Source
 
 

Simon from Nickel Keynesbury
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Fantastic Team Collaboration Software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software has really answered my team collaboration needs and makes work easy for me. It has wonderful features where incoming calls and notification pop-up in your help-desk. One can even convert calls and voicemails to ticket to be your by a team.

Cons

It a little difficult for non technical or unprofessional users to operate. It must be regularly be improve to attract more users.

Review Source
 
 

Emmanueliza from Suyen Corporation
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Freshdesk is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Our clients just creating a ticket to raise their concerns and we'll be able to assist them and give some tech support with regards to the ticket. Really convenient and makes the consumer and supplier relation more strengthen.

Cons

The product is really basic and not all of the features you need is in this software. Looking forward for future upgrades

Review Source
 
 

Mary Ann from Ayannah
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Freshdesk:Answer to your Business Problem

Ease-of-use

Functionality

Product Quality

Customer Support

Freshworks is a good software. It is a very productive software because it offers different kinds of services and you can save time and money.

Pros

This product is anything but difficult to set up, you don't have to alter a considerable measure since it is exceptionally straightforward. Clients spoke to are anything but difficult to manage. This is a decent programming for any sort of business in deals or administrations. It gives an exact solution to your business issue.

Cons

I can’t find any problem with the software. I like how it works, it’s just that it need to be maintained well and I think they need to add more tools to customize.

Review Source
 
 

Dharmar from Yaazh Xenomics
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Best Could Based customer support application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User-friendly interface customer support application. Multilanguage option, Clean and simple API, Great customer support.

Cons

No Major cons in this software as per our usage. It is more useful for small and medium-size business operators.

Review Source
 
 

Grace from DMCI Homes
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Freshdesk download and get great experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Awesome experience for installing this application. The ticket Information for upload are fast. Everything executes fast and I love how it works.

Cons

I do not have any bad experience with this application. It's works great and very fast. Best recommended for the team!

Review Source
 
 

Farida from PMFTC
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Freshdesk Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe.

Cons

Always demand internet connection, as of now there's no cons. Easy to use and useful!

Review Source
 
 

Rudy from Pastoe
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Freshdesk made our life easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have tried a couple of alternatives, but have now decided to make fresdesk the core of our collaboration system

Pros

It organized the many tasks we have in our team om a very orderly fashion. The main reason is its ease of use, any new employee needs a day to start working with it and it gives a real insight in the work that needs to be done to keep up with the many requests we get from our customers. It integrates very well with all our other programs...

Cons

They have changed to a new look and feel, with many improvements, but there are some bugs that sometimes results in screen freeze or interruptions, this is getting better by the day.

Review Source
 
 

Ma-an from Megaworld Global-Estate Resorts
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Freshdesk easily look for this app!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good application. Great for making tickets. you can easily look the customers from their addresses or even phone numbers just simple click away and your good. It is very handy companion.

Cons

No cons with this application. I'm personally use it and no issue at all. very good app. nothing I can say. best and good job for the team !more customer to come.

Review Source
 
 

Marty from DMCI HOMES
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Freshdesk are compatible to mobile phone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.

Cons

I fall in love with this product and I cant said anything wrong with this. very good and I love the app

Review Source
 
 

Warren from DMCI HOMES
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

The team for Freshdesk are very HELPFUL!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Thank you guys to get work done and your customer service is very responsive. Keep up the GREAT work, Freshdesk Team!! love it

Cons

I do have issue with this app but it is just minimal and can easily fix. I love this app and good to my business. This is great app no complaints

Review Source
 
 

James from Hospitality Services
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great for customer service needs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

With freshdesk you can easily sync all your customer service needs from email to social media all in one place and keep them organized.

Cons

Freshdesk doesn't allow for as much customization as other similar software but it comes already set up nicely out of the box.

Review Source
 
 

Cory from Meridian One
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Helpdesk Some What Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can do a lot with this software by grouping 'tickets' by departments etc. It helps you manage that pesky helpdesk that any office has with an IT infrastructure.

Cons

No true form you can build in to make the ticket creating is easier or well cleaner. You can email tickets to the service and the ticket is created but they are all over the place and not formatted for quick assigning to group/department.

Review Source
 
 

Cherith from Pru Life U.K.
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

A new refreshingly way to do your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Freshdesk is a breathe of fresh air. It is innovative and engaging. If in case you're just starting with a small capital, this software is a must have.

Pros

Whenever I use Freshdesk, I always think of positive outcomes. Our customer's satisfaction is essential in our business that is why it is imperative to do our jobs well and to have tools that are functional and minimalist. With Freshdesk, our task are smooth sailing since it easily let us create and work on tickets real time on a queue and check on client's responses as soon as possible. Since it is a pay as you go service, you can always upgrade the service depends on the workload you have and the number of support you need. It has budget friendly payment plans that even micro businesses can afford too.

Cons

It lacks options to fully customize the interface according to our needs before buying the full plan.

Review Source
 
 

Mylene Joyce from Unilever Global Services
Specialty: Food / Beverage
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Freshdesk - From tickets to FAQ's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Freshdesk is a good tool.

Pros

Their customer support is I think the best. They are very knowledgeable and politely helps until the issue gets resolved.

Cons

Freshdesk is a good tool but the monthly subscription is kind of pricey compared to other tools that does the job.

Review Source
 
 

Doly Arm from Ayala Corporation
Specialty: Construction
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Freshdesk have awesome set up!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

AWESOME!!!! App. I can give a 5 star for this. bring me positive on my self no need to bring my heavy laptop. feature are awesome damn. all Freshdesk already had it in their app. Everything executes quick, i buy work done and their client service is incredibly responsive. maintain the good work, Freshdesk .

Cons

I really refer this to my friends and one amongst my friends aforesaid he has invariably logged in at. however on me? Nothing issue happy and am passionate about it.

Review Source
 
 

suresh from Yaazh Xenomics
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Best Support software for Company Development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy use, easy to customize, More options for customer support development and good solution provider

Cons

No major cons in this software package and support. It is more useful for the grown company. But for startup the price is high.

Review Source
 
 

Mary Grace from HPI
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Helpful Freshdesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is very helpful to me and to my team. I can easily track my queries to other organization. Very organized and impressive software.

Cons

So far, I can't experienced any negative in this software, all features and functions are very useful. Easy to access and easy to use.

Review Source
 
 

Marianne from ManpowerGroup Philippines
Specialty: Consulting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

customer service Freshdesk are awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You know what ? I can provide top customer service from my phone every time and no need to bring my computer just this app and your self.

Cons

No issue ever using this app. Good and very recommended. Great app and customer service Freshdesk are awesome

Review Source
 
 

Tony from Lifetime Products
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Affordable Helpdesk Software for Small and Mid-Sized Companies

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Overall, Freshdesk is a comprehensive and effective platform for running a helpdesk ticketing system. It features an intuitive dashboard with easy access to open tickets, reporting, a knowledge base, contacts, etc. The reporting features are particularly nice as they are filterable by group and program, and allow single-question queries. Ticket metrics are available as a graph that allows drilling down to specifics.

Cons

There are no change management features or functions. This is fine for small companies and some medium ones, but certainly not for larger companies, which will require additional software to manage that. Also, some of the ticket features are lacking.

Review Source
 
 
 
Showing 1-20 of 1,079


December 2018

December 2018

Easy one stop info center

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

It has been a great tool to find the information I need. It has also been very easy to utilize the evmail or ticket portion of the page. And keeps track of this for you. So you have a private section for work info.

Pros

I like how much info you can put in the page. And how interactive it is.

Cons

It does keep old info it would be nice if the old dates or old workshops disappeared.

Review Source: Capterra
 

Allison from DWM Comprehensive Facility Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Gamechanger!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to add solutions has made our resolution time much faster.

Cons

It would be cool if the software could "read" tickets and automatically group them for you.

Review Source: Capterra
 


December 2018

December 2018

easy useable and organization

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

easy to use
easy to custom
intuitive and accurate
reporting and detailed analisys

Cons

some feature, like "scenario", are possibile to apply only with a TL level, i don't think that could be a good idea beacouse it represents a limit for customer agent.

Review Source: Capterra
 

Danish

December 2018

December 2018

Customer service management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very effective software to stay in touch with your customers. And keep record of customer service activities. Good features and affordable price.

Cons

Fresh desk offering some features at very high prices. Basic and some cool features are affordable for everyone.

Review Source: GetApp
 


December 2018

December 2018

The Name says it all - Fresh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After experiencing freshdesk for sometime now we can only say that we would by it again.

Pros

When a customer is after feedback for our products we want them to have help straight away not at some distant point down the track. This is when we can get the best result for them and us.

Cons

The initial training period is always a difficult bedding in time but we got through it.

Review Source: Capterra
 

Jeremy from Sigma Oil Corp
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Good for the basics...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It gets the job done, but for the price I would not personally recommend this. Searching for anything in there is a complete nightmare and I just think there's probably better options for this price range.

Pros

- customized helpdesk for your own business (SLA rules, group filters, custome URL and forums)
- have experienced almost no downtime
- you can tie it in with other solutions like JIRA
- close customer support tickets without a notification going to them ;)

Cons

- the new 'mint' view is a huge pain
- searching is a joke. dont even bother trying.
- support agent statistics are almost never accurate.

Review Source: Capterra
 

Marcelo from Loupen Tecnologia
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Freshdesk is the best support software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very easy to use, control tickets and more. The API is the best as well. It's very clear and easy to understand.

Cons

Nothing so far. I really like this software and I talk about it to everyone.

Review Source: Capterra
 

Preethi from All Faiths Food Bank
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Perfect tool for scheduling projects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good

Pros

Customization of the input fields. I can cc other colleagues while replying to a ticket.

Cons

Nothing.

Review Source: Capterra
 

Kelsey from Choctaw Volunteer Fire Department
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great Service, Decided To Implement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, my experience with FreshDesk has made quite an impression on me, and FreshDesk has exceeded all of my expectations and those of the organization as well.

Pros

FreshDeak solves a major problem for my organization; managing end user devices and providing end user technical support for an organization that has end users in numerous locations. FreshDesk has enabled us to build
a quality support portal that is able to contain every resource we need to make available to our end users, and our users have the ability to create support tickets if the issue can't be fixed without the IT Department's help.

Cons

There really aren't any cons that I can think of in using FreskDesk, maybe other than making the system totally customizable in a lot more ways than it currently is. Maybe something along the lines of a personalized login page and things of that nature.

Review Source: Capterra
 


December 2018

December 2018

Great tool for customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I absolutely love the freshdesk interface. I've worked support in the past and freshdesk is one of my favourite ticketing solutions.

Cons

The pricing can be quite steep - especially for new startups that require more than just the free version.

Review Source: Capterra
 

Kirill from Internet marketing agency Netpeak
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Convenient solution to automate tasks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use the Freshdesk service to automate the performance of difficult tasks. The tool allows you to conduct surveys among customers to determine the degree of satisfaction. It is possible to create powerful reports.

Cons

The first drawback of the Freshdesk online tool concerns the task setting system: the service does not allow attaching additional files to tasks. The second drawback is that there is no tracking of client activity.

Review Source: Capterra
 

stella from The Home Depot
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Freshdesk the cloud is your best ally for customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is very easy to use software and the assistance to the clients of my company has improved
considerably since we started to use it, without a doubt it is an excellent option to manage the
customer service always keeping the order. In my case it was very useful test version offered by
just registering on their website because I could get a little familiar with the interface and convince
me to hire the paid version to use it in my company, I recommend it.

Pros

Freshdesk offers many advantages to the user, among them I can mention the excellent service
received by the user assistance staff, as well as the wide range of options to customize the
interface that goes from changing the colors of the theme to include the logo of the company with
which used. Using the cloud as a way of storage means that with this software we do not use a lot
of space on our computers and it is their best feature.

Cons

Compared to other software that have the same purpose I can say that Freshdesk has in general
terms more basic functionalities, I could also notice that if you want to change a user name then it
seems that the information of the previous tickets is deleted, it is Say, do not drag the ticket
history to the new name but rather it seems that you made a new subscription.

Review Source: Capterra
 

Grigory from Global Services at Luxoft
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Cool application for working with clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

In general, I liked the tool. Very accessible and simple interface that allows you to quickly understand all the intricacies of the work and settings. The application can be a great start for a successful business at the initial stage.

Cons

The software is too simple and does not have enough features. With the expansion of business, we had to move to a more versatile tool. I want to note that the application is quite flexible, it can be improved at its discretion, but here everything depends on the nuances and direction of the business.

Review Source: Capterra
 

Abdelhamid from AIY Expert Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Definitely my favorite customer support platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Used this service for a freshly launched website and it was a great choice, everything was easy to set up and the free plan was more than enough which is something that can really empower entrepreneurs until they establish their business and upgrade to a suitable paid plan instead.

Pros

- Amazing and empowering free plan!
- Awesome features
- A wide range of integrations
- Modern and easy to navigate interface
- Very useful keyboard shortcuts
- Very easy to setup

Cons

I absolutely can't think of any cons, everything about this platform keeps on amazing me

Review Source: Capterra
 

erika from Church
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Easy to configure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use the version of 3 free licenses and the call center to which support is very small, works perfectly.

Pros

The system does not have many advanced options and allows you to customize the triggers, the inputs as emails in a very simple way, the configuration of users goes in function to defined profiles which is also very intuitive

Cons

I do not have points against the system, considering that it works perfectly for small calls centers

Review Source: Capterra
 

MAYSA from Loupen
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

A great solution to have my tickets organized

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Channel management (omnichannel)
Marketplace
Csat and Kbase

Cons

The app is not for customers, is only to the agents.

Review Source: Capterra
 

Nicola from West Midlands Employers
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Very easy to use - flexible to your needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer support staff are very friendly and helpful - nothing seems too much. I've always received a positive experience and our account manager is always on hand to help!

Pros

The Freshdesk system itself it very easy to use and has a friendly interface. Dependent on your package, you can create custom fields and brand the help desk to how you see fit.

The reporting functionality is great - informative and quick to use which is want you want for quick, high level data.

You have the freedom to use add training materials and develop this how you see fit - all in all, it's very simple and find that it's good value for money

Cons

When it comes to reporting on fields within your ticket - if these are removed, the data associated with it disappears which can be a stumbling block at times, however, with all reports - it's thinking about what field relates to what data

Review Source: Capterra
 

John from Neuvision
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Freshdesk ticketing system review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great cloud package for support ticketing tracking.

Pros

Clean look for submitting tickets for support. We are running the free version which works for many IT companies

Cons

If you want to customize the form, you'll need to pay for the use of the software

Review Source: Capterra
 


December 2018

December 2018

Awesome Helpdesk Ticketing System‎ and its Free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome Coustomer service, interaction with customer

Pros

Its a free software...Helpdesk Ticketing System‎

Cons

Need to make it more open platform for the users...

Review Source: Capterra
 


December 2018

December 2018

Easy and accesible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just great.

Pros

It is very simple to use. It is easy to assign and organize your emails. It has many options that speed up and facilitate the income of emails.

Cons

The app sometimes crashes. Once you open a ticket, sometimes, the screen remains blank and in order to continue operating normally you must exit the ticket and re-enter.

Review Source: Capterra