Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong.

As an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. I like that Gong provides industry benchmarks for the metrics it measures.

Having Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. If there are better categorization methods for calls, our team isn't using them. But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example). Salesforce data is pulled into Gong so maybe there's a way we just aren't utilizing.

Call record, call grading, etc. Call recording is most helpful for me as I often am unable to take notes in real time, so I listen to my calls afterwards and can take the proper notes, document action items, follow ups, etc.

I really can't think of anything! I personally use Gong.io most commonly for call recordings

tells you what buzz words you're using and how long you talked vs. client

monitors everything and at times you don't always want to be recorded

Easy to use and integrates seamlessly with the current tech stack. The voice-to-text transcription is great - much higher accuracy than other tooling we've used before.

It's quite expensive, but there is good ROI on spend.

Excellent and customer first.

Ease of use, salesforce integration, great brand and strong product innovation.

Sometimes our dialing software doesn't get tracked in Gong from other applications. This is an integration piece.

This software is SUPER reliable. All of my meetings(and my colleagues') are automatically recorded and broken down to be really easy to engage with and speed through to important pieces of the meetings. It's also really easy to search for meetings with clients even if you weren't in attendance

I legitimately can't think of anything that bums me out. There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow. I've been very pleasantly surprised with the experience after using a competitor at my last job

My experience with Gong has been great! I highly recommend it.

I love being able to record my calls and review the audio or transcript to ensure I'm picking up all the important information on the calls

I haven't really found anything I don't like. There is a process to learn all of the functionality. I think the thing I like least is I don't yet know how to fully take advantage of all its' features.

Gong is pure gold for any product marketing and sales enablement team. Can't imagine my life without Gong anymore. That's the first question I asked any peer I met, whether or not they're using Gong, because if they aren't, they are unfortunately in a different league when it comes to maximizing their potential as a team enabling the sales organization.

Automated alerts based on keywords, sharing clips with key fragments of the conversation, detecting trends in terms of how often competitors and pricing comes up on sales calls, monitoring sales qualification efforts, ensure demo performance. Amazing tools to truly understand the context of your sales organization, beyond just their word which is not always exactly accurate.

Sometimes the automated speech recognition algorithm doesn't really understand some terms (e.g. competitor names) are different from a common word in natural language, and messes it up a bit. Nothing critical, but that forces some manual cleaning up and causes false alarms.

Overall it is a great product. Sadly Gong.io as a leader in its market is not too open to negotiate with smaller companies

The recordings are very easy to set up, navigate, go through and find the most important bits of it

The pricing is probably the biggest obstacle and hence we are looking to change

I've been extremely happy with the ease of use of Gong.Io! It's fantastic!

It's a perfect tool for what I had to use it for, it's been fantastic. No Complaints

Gong helps me with discovery, cold calls, and learning from successful counterparts who have promoted to higher roles.

Gong is very easy to use. I rely on it heavily for recording my own calls with prospects automatically. When a Zoom meeting happens or when I dial out of Outreach, these calls record. If it is a Zoom call, any visuals record as well. It is automatic unless I purposefully choose to not record for certain prospects that request no recording, so it is not another thing to worry about clicking or selecting. I have years of Outreach and Zoom meetings that I can go back and listen to or watch in Gong, which is extremely useful when revisiting lost opportunities/old prospects, and for training purposes. Even as a senior in my role, listening to other discovery calls a few times a week keeps me sharper. It is easy to filter calls based on what type of call I want to listen to. There are countless customization options here, pulling tags/dispositions from Outreach and Zoom to filter in Gong. The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can refer to the transcript to see what time I need to start at to get the information I am looking for in that call.

-Love the transcript feature, but as with most transcriptions it could be improved.

I brought Gong to my company when we were only 10 employees and 2 AEs. Gong has been perhaps the most critical tool in our sales tech as we have scaled from 2 AEs to 30+ AEs, a sales team of 6 to 100+, and as a company, from 10 employees to nearly 400 in 3 years.

Hard to choose one thing I like the most about Gong, but as an AE Manager, it would be Deals. The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is game changing. The ability to see what deals have the most two way activity, see deal warnings that you can customize, and even pull other fields on the Salesforce object all while being able to deep dive into a deal and listen to the demo or recent calls allows me to run 1:1s effectively, forecast accurately, and get the context I lack in CRM.

We use Clari for forecasting internally. If there was to marry Clari and Gong together, and I can forecast to my VP within Gong, that would be great.

It has been a game changer for our entire sales org, as we grow as a company, and especially while we work to align our Global messaging across disparate offices. The Tribal knowledge we can now share is critical to our growth in 2020.

It creates true accountability across our customer facing teams that we are all properly taking the handoff from one another and moving our narrative forward. It’s the ONLY tool that everyone in our sales org asks for others feedback.

I’d like to see alerts anytime a specific chosen phrase or word is used by my team so that I can move quicker to resolution and feedback.

My experience has been great. I watch a recorded gong video everyday. It's great for educational training and being able to observe other peoples conversations, understanding where they're having an impact conversations.

Gong gives me easy insight into conversations that I'm having and where the conversation is having a big impact based on the topics being discussed. It show's me how much I'm speaking, how much the client is speaking and whether or not the time is allocated appropriately to have a selling opportunity move forward. It's a great platform to learn and educate yourself based on recorded meetings of my co-workers

There haven't been many cons, if any at all. It's been a great tool to be using and has provided great insight into our conversations with customers/prospects at our organization.

I would rate my overall experience with Gong.io a 10. It is solving the problem of reps being distracted on calls trying to talk to clients, fully listen, and also take detailed notes!

What I love most about Gong.io is that it transcribes your calls for you! I no longer have to worry about taking notes during my calls and being distracted as I know I can rely on Gong to record every single piece of information and transcribe it back to me via a script I can read through and pull from as if I took free handed notes. I also love that it captures how often you say a specific word (for example: my filler word is "so") to ensure that you can work on your presentation skills and realize how often you may say particular words that you should tweak in your talk track and/or overall call skills.

This isn't really a "con", but there are so many features that when I first started using it I felt overwhelmed. However, now that I use it every day, I feel really comfortable with the solution and it no longer feels like there is too much I should look at/do in terms of recapping my calls.

Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to better follow up on customers and understand their problems and requests in depth.

You need Gong.io if your job involves listening to clients' issues and requests over the telephone, especially if you spend so much time doing this you don't have the capacity for precise note-taking. Listen to the chat again and read the transcript. Gong.io allows you to do all of this in one place. Gong.io's search capabilities make it easy to locate certain areas of discussion. it's wonderful that calls are categorized so that they include information like the customer's name, who spoke to him and what the subject was, and the time and date of their call, as well as the full conversation.

Recording features are great, but transcription processes can be inaccurate because conversations often contain slang words or from other languages and always need human review, which is sometimes distracting.

Benefits, my prospects often relay technical terms or have difficult accents that I don't need to stop our conversation and ask to repeat, knowing I can listen again later. Overall gamechanger in the sales process I used to be under pressure to type notes, now I have time and information at my fingertips long after the call. I know have the ability to timely respond to prospects objections and close any gaps in the sales process. I love GONG.

Ease of use, ability to look for key words and not have to listen to an entire call to find what you are looking for. Ability to search the database for past or multiple calls and use in a sales strategy to focus on clients needs not only by words but by tone. Ability to drill down to key points and close more sales. Speed at which calls are analyzed.

There is nothing I can find wrong with Gong. New options and features are constantly added to improve the product.

Love using Gong to listen to my own calls and be able to find things to improve. Oftentimes, when I'm on a call, I don't realize what I'm doing or saying so Gong is great for me to go back and do some self-reflection on what I can improve. Great for my boss to listen and give feedback as well. He and I aren't in the same office so he can't listen to live calls with me but Gong gives him the option to listen to calls and provide feedback.

I have no bad feedback. Gong does what is says it does. Records calls, identifies points of a call, tags them, etc. Does exactly what I need it to do and doesn't stretch itself thin with all sorts of weird features.

Its a solid product and our Sales Ops team have seen immediate value from a coaching and training perspective and the sales staff are finally seeing the value in reviewing their sales calls with better context. As I mentioned earlier, it helps me in my role to engage more quickly and bring value faster to the sales cycle.

I am not a front line sales person, rather I am a strategic resource that the sales team leans on when meeting with a prospect's executives and other leaders during the sales process. When they are ready for me to engage, they can send me a call recording and I can see who is talking, what they are talking about and make specific notes based on discussion topics. It empowers me to get up to speed with a new prospect much faster than in the past, which in turn keeps momentum and excitement in the sales process.

It wasn't introduced to our sales org with a very clear "why" we need to use Gong. So immediately it created a misperception that leadership bought it as an employee watchdog which led to poor adoption. It didn't help that it was introduced as a stiff mandate from leadership to use Gong. In short, no complaints with the software, but more of a warning for new Gong users to make sure you tell your users the benefits that THEY will get out of Gong and the benefits the extended teams will gain from their use of Gong.

I like the features that come along with Gong like being able to view a transcript of the conversation rather than re-listening to the entire call. It's easy to navigate and saves us all a lot of time. The reporting and metrics it can track are really helpful as well.

Depending on how the calls are logged into the system it can be a little tricky to find some specific calls, especially if your name is not associated with them.

Overall I find the tool extremely useful from a marketing perspective and will continue to use the tool.

I love the ability to save calls in the listen later function to listen back whilst commuting. I am mostly stuck in meeting throughout the week and do not always have time to listen to Gong calls during work hours. The main use for my role is to get closer to our prospects and clients. Really listen to the pain points and challenges of the person on the call, as well as the initial reason they decided to come looking for our solution. To help stay across the sentiment across sectors and company sizes of what people need from a solution.

Nothing that comes to mind immediately, but will continue to test the functionality.

Managing a larger team made it difficult to address all calls, and decide which calls to pull from. GONG makes it easy to focus my strengths on the calls that matter. It also helps my team listen to their own calls, to prepare for demos in a more timely manner.

Being able to play back calls at higher speeds, and read the transcript. Gives me the ability to go through many calls throughout my day. Even better, I can set alerts for key words or phrases, so I can only focus on those calls.

It is hard to pick what not to like about GONG, but sometimes the transcript doesn't do the best job of translating, and you would need to listen again in order to understand the translation it made.

It enables me to focus fully on the customer. I don't worry about taking notes, toggling between screens, or making sure to remember salient points. I am wholly dedicated to the conversation I am involved it with the customer, because I know that later I'll be able to review the call in many different ways: I can review only what I said, only what another individual said, I can drill down by topic or next steps. For me it saves me from the worst parts of myself.

They were once doing some kind of software update in the middle of the night, right when I had a meeting with an overseas company. I was livid but they were great about it.

I'm a Solutions Engineer..I'm on calls all day long, and many are video calls. I can't always type or write notes while i'm handling calls. It's imperative to be able to go back and listen to some of my meetings and be able to quickly find a certain topic that a certain person was speaking about.

I'm a Solutions Engineer..I'm on calls all day long, and many are video calls. I can't always type or write notes while i'm handling calls. It's imperative to be able to go back and listen to some of my meetings and be able to quickly find a certain topic that a certain person was speaking about. Not only does Gong record and transcribe calls, but being able to differentiate between who is talking and sort the call by topics/questions/etc. is super helpful when you need to go back for quick notes.

I don't really dislike anything...hard to say.