All JustCall Reviews
1-25 of 182 Reviews
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Sonja
11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed March 2021
JustCall Review
Aaron
Verified reviewer
Media Production, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Using JustCall Daily
We are happy to be onboard and can see many years ahead using JustCall as our VoIP system.
PROSOur team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording. We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform. When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs. The entire user interface for backend management is simple to learn and easy to navigate.
CONSPricing for additional phone numbers & users can get a little costly.
Judah
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Solid system with reasonable rates
Very good. Strong support and quick responses. Straightforward features are easy to use and manage.
PROSEasy to set up and manage. Simple dashboard with straightforward features.
CONSCalls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.
Reason for choosing JustCall
More straightforward portal and better pricing with no minimum seats.
Reasons for switching to JustCall
Aircall was too expensive and lacked basic features for the tier I was in, which JustCall included at a better price. Aircall also had contracts with 12 months being the minimum, JustCall is month to month, which is ideal for us.
Vendor Response
Hi Judah, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. With respect to the contacts not reflecting on account, could you kindly explain this in detail over a mail? Please share details about the issue at help@justcall.io and we'll get back to you at the earliest. Thank you for taking the time to share this with us. It means a lot to our team.
Replied August 2023
Kyra
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
A Versatile Service
JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.
PROSJustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.
CONSJustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.
Reason for choosing JustCall
Price point, functionality, customer service.
Reasons for switching to JustCall
Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.
Vendor Response
Hi Kyra, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. We are thrilled to hear that you are enjoying the Justcall features and the HubSpot integration. Regarding the issues, Please mail us at help@justcall.io and we will be there to help you throughout.
Replied May 2022
Ramona
Mechanical or Industrial Engineering, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2024
It’s good but could be better
When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more
PROSI like the ease and how they are constantly trying to upgrade what they do
CONSCustomer support is not always helpful and not always around
Reasons for switching to JustCall
Issues with mobile programming — this has it where the app works with not against
Vendor Response
Thank you Ramona for your feedback. Appreciate it. We strive to be there for you whenever you need us, and we're truly sorry if that wasn't always the case. We're actively working to improve our response times and communication channels, so you can always reach a helpful representative quickly.
Replied January 2024
Aman
Verified reviewer
Chemicals, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
JustCall Review: A Comprehensive and User-Friendly Communication Platform
JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.
PROSJustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.
CONSI have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.
Vendor Response
Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/
Replied May 2023
LeeAnn
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
JustCall- Review
The support team is flexible and allows us to troubleshoot problems quickly.
CONSThe Salesforce integration is inflexible and difficult to work with. Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality.
Reasons for switching to JustCall
Limited functionality and poor sound quality. I was asked to switch once I started at Agworld. However, after the fact I realize we were not running the Salesforce integration and that is what limited our functionality.
Janna
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Efficient phone/messaging software for business
Happy with my overall experience with JustCall. Would recommend.
PROSEasy to use online business phone. The bulk SMS option is great when trying to reach multiple clients at the same time. Customer service is prompt and very helpful.
CONSThe reception could be better at times.
Vendor Response
Thank you Janna for your great feedback! It truly made our day. Cheers!
Replied April 2024
Aaron
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great way to Power through a ton of Numbers
Once you're setup - you don't have to think about anything. Just turn on the dialer and go. Also, having a pre-recorded voicemail makes the experience even better.
CONSSetup is a little confusing. But Customer Service is great.
Reasons for switching to JustCall
AirCall didn't have a predictive dialer.
Vendor Response
Thank you for your kind words, Aaron! You are amazing! We will definitely work harder to make sure the setup is seamless for you and all our customers. Cheers!
Replied March 2024
Noni
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Justcall: A good way to reach your customers
1. Ease of use 2. Loved the auto-dialling and predictive dialling feature 3. Dashboard system makes it simple to track
CONS1. Sometimes the dashboard numbers malfunction. 2. Calls get dropped 3. Choppy call quality even with a decent internet connection
Vendor Response
We're happy to hear you find JustCall easy to use and value features like auto-dialing, predictive dialing, and the easy-to-track dashboard. We love the Dialers too :) However, we understand your frustration with occasional dashboard malfunctions, dropped calls, and choppy call quality. These issues can definitely disrupt your workflow. We will work towards resolving these issues and providing you a great experience. Have a great day. Cheers!
Replied April 2024
Olivier
Verified reviewer
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Amazing telephony solution for small businesses
The integration with our existing CRM and mobile app
CONSCall and SMS charges can creep up pretty quick
Reason for choosing JustCall
Ease of use, attractive pricing and integration with existing CRM
Vendor Response
Thank you for a fantastic review, Olivier! It truly made our day. Cheers!
Replied April 2024
David
Airlines/Aviation, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Tight integration with Copper and Zapier
We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.
PROSWe selected JustCall because of its native integration with Copper CRM. We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful. Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10. What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.
CONSWe implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.
Reasons for switching to JustCall
JustCall has better integration with Copper CRM
Stefano
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Excellent solution and excellent customer support
I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.
PROSJustcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.
CONSThey seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.
Reasons for switching to JustCall
Pulling texts, voice, voicemail, missed calls in the same thread as part of integration with our systems.
Kathleen
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Good function with great customer service
Customer service is very responsive and accepts suggestions
CONSThe system is still a bit clunky and could use better integration
Reason for choosing JustCall
Price
Reasons for switching to JustCall
Needed a reliable way to handle stop messages
Vendor Response
Hi Kathleen, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product. With respect to the feedback, could you kindly explain this in detail over a mail? Please share details about the issue at help@justcall.io and we'll get back to you at the earliest.
Replied October 2022
Gus
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
JustCall Review
Needed to integrate outbound/inbound calls with our CRM.
PROSEasy integrate into our current tech stack.
CONSAlmost had too many features - I like things simple.
Reason for choosing JustCall
Had easier integrations, more transparent pricing and a quicker onboarding process.
Lloyd
E-Learning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2023
It's doing well enough, but I wouldn't say I'm excited about it.
It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns.
PROSCombination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.
CONSNumerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.
Reason for choosing JustCall
still deciding
Reasons for switching to JustCall
well, maybe not switched... are currently evaluating aloware as an alternative, and we ran phoneburner in parallel with justcall
Vendor Response
Thanks for sharing your experience with us, Lloyd. We're glad to hear that JustCall AI has been useful for your sales training and call reviews. We're sorry to hear about the connection issues some users are facing. We understand the impact it can have, and we're actively working to improve this. Apologies for any delays in our support – we're on it and appreciate your patience. It's great to know you're utilizing JustCall for various aspects of your business. If you have any specific insights or if there's anything we can do to make your experience even better, feel free to reach out. Cheers!
Replied January 2024
Matthew
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2023
Unauthorised charging and short refunds. Locked out of account with credits bought and paid for.
A nightmare! I lost weeks of time and thousands in generally predictable income. I wish I would have got hands on earlier. The thousands spent without first hand dealing with them. I wish I did it years ago. I am excited to cut costs and work with a company that does not allow there staff to act like this.
PROSfor the 4 times I got to use it the mass text. And even though I never got a chance to use it the AI bot sounds interesting but. Other then that I liked looking for a new company that will respect all levels of business not just what it looks like at face value.
CONSCUSTOMER SERVICE! Rude and condescending. repackaged standard offers as ways of trying to fit a categoric failure. I felt like I was being pitched by cons. and the con was horrible at cons.
Reason for choosing JustCall
I seen teams and individuals create and use accounts. Truth be told it was being used before I had gotten into this company as far as I did. But I had no need or interest of ever using it. Now that I have I am glad I did real eye opener for me. I will be talking to the owner partner about all of this at lunch on sunday. Who knows
David
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great alternative to landline and other VOIP services
It was a simple change from my business landline phone to JustCall. They helped get the number ported and everything went well. They keep making great updates to the software and it is easy to setup and use.
PROSIt is a feature-rich calling and texting platform with lots of bells and whistles. Integrates with our CRM software seamlessly.
CONSI haven't found anything as of yet. It has met my expectations and then some.
Reason for choosing JustCall
CRM Integration
Reasons for switching to JustCall
Cost
Vendor Response
"Hi David, We appreciate you taking the time to tell us how we're doing. Every bit of feedback goes a long way! We're glad you're enjoying the tool so far. To get the most out of JustCall, do check out our help guide: https://help.justcall.io/en/"
Replied May 2022
Dillon
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2019
You get what you pay for
Very poor. I really don't like to give harsh reviews, but the amount of challenges we've had from JustCall and the minimal support (i.e. "you're using headphones with a plug in, try to use wireless headphones.") has led to a lot of frustration for the team, which impacts our numbers at the end of the month/quarter. Mindset plays a huge role in selling, and JustCall has been a pretty big headache.
PROSOur CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
CONSThe overall sound quality is very poor. Our sales team has had multiple complaints from customers that they cannot hear them, which directly affects our ability to come across as professional and, at the end of the day, sell to our clients.
Reason for choosing JustCall
price and text/hubpot integration
Reasons for switching to JustCall
Cost and hubspot integration
Randy
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Randys point of view
Oveall I am getting good results from the Text blast. Everything else I really dont use much due to the expense but The bulk sms is the best option on this platform for me.
PROSThe Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.
CONSThe cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.
Reason for choosing JustCall
The Bulk SMS Opton was vjeapr and more manageable.
Vendor Response
Thanks a bunch for sharing your honest thoughts with us! We've taken your feedback seriously. Our team constantly strives to keep our prices competitive within the industry while providing top-notch product offerings. Your insights are crucial in helping us refine and improve. Cheers!
Replied January 2024
Prateek
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
The product I have been looking for
Working in an import/export industry, its always difficult to rely on skype or other voice calling apps that are dependent on internet for your daily international calls. I will tell you an example - I am a price broker for a very famous UK based hotel chain and I operate from India. Skype was a good solution for me as I was able to make cheap calls to UK. However, when my business associates used to call me on my Indian landline or mobile number, it was very expensive for them (International standard calls are always expensive). With JustCall I got 3 numbers in my target countries (Spain, United States and United Kingdom) all mapped to my local Indian number. Just imagine the ease of calling any person in these 3 countries and be local to them as well, when they call you in return. I was looking for a product like this and JustCall really helped me to take my business forward. The pricing of the product is a bit higher as compared to competition, but let me tell you these guys have an awesome customer support. (They developed a small feature - a chrome extension just for me on request)
PROS- Ease of use - Calendar and scheduling mechanism - Cheap calling rates to anywhere in the world
CONS- The dialer could be a bit better - Pricing is ok, but on a bit higher side
Vendor Response
Thank you Mr. Khurana for this detailed and useful feedback. Your chrome extension idea was really good and our other users are also finding it useful. Thanks to users like you who are helping us with useful feedback and product feature ideas to make JustCall the best phone system for businesses. Coming on the pricing side - yes, we are probably 10-15% on higher side in comparison to Skype but the kind of integrations and other features like public calendar that we provide, it ends up providing more value to your business than what Skype does. Wish your business grows rapidly in 2017 :)
Replied January 2017
Michael
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
My Honest Experience With JC
I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with.
CONSSubcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes.
Reasons for switching to JustCall
Cost preference and ease of use / reputation
Vendor Response
Hi Michael, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. Glad you loved our onboarding and also the templates to be used in your customer interaction. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team.
Replied July 2023
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2019
Good call system
Mostly it's good, but the problem with dropped calls and reception is frustrating.
PROSI really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options.
CONSSometimes the software drops calls or has very bad reception.
Vendor Response
Thank you so much for sharing your feedback & review. Regarding call quality, as it is a function of numerous factors ranging from bandwidth availability, bandwidth consistency, microphone settings, local device environment & so on, it will be great if you can report some phone calls from the call logs section so that we can pull out the carrier level and device level insights and figure out the root cause. Usually high jitter, low mos and incorrect microphone settings are the 3 main reasons that are responsible for degrading call quality in any VoIP solution. Just two days back we started providing support for Opus codec which ensures better call quality even at lower speeds. I'm sure you will notice an improvement in your call quality going forward. Also, we recommend using our desktop apps and if you are using headphones, they should USB ones and not Bluetooth. Thanks again. Gaurav Sharma CEO, JustCall
Replied May 2019
Casey
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2019
Does the job well enough
I found communication with customer service challenging at times. Sometimes they'd make requested changes and not inform us when they went live. We'd find out something had changed through callers or staff commenting on it.
PROS- Integrates with our CRM software for admissions - Easy to use interface for both desktop and mobile
CONS- Has fewer features than other VoIP systems we've used before or have in place for other phone lines
Reason for choosing JustCall
Cost.
Scott
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Scott from Quote Factory
Overall, I think it's a great product for the price point
PROSJustCall is easy enough to use -- occasionally have issues with delays but might be due to internet bandwidth. We have an integration to our CRM that seems to work well.
CONSrouting inbound calls -- when someone calls into our direct line, there is a good way to route the calls to appropriate parties. Also the integration to Close seems to only be one way from JC > Close
Vendor Response
Thanks for the feedback, Scott! Glad to hear JustCall is working well for you. We understand the challenges with inbound call routing and the one-way integration to Close. We're actively looking into these to enhance your experience. Appreciate your positive perspective on the overall product. If you ever need assistance, we're here! Cheers
Replied January 2024