Kangaroo
About Kangaroo
Kangaroo Pricing
Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today! Loyalty Essentials: $59/Month Loyalty Engagement: $99/Month Loyalty Ultimate: $199/Month White-Label License with Proprietary App: $299/Month API Access: Please contact sales
Starting price:
$59.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Kangaroo
1 - 5 of 109 Reviews
Reggie
Verified reviewer
Food & Beverages, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy to use, top tier customer service!
The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.
CONSNothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.
Reasons for switching to Kangaroo
Kangaroo offeres more advanced loyalty programs. SlickText only had SMS campaigns where Kangaroo offers Push & Email as well.
seyedpayam
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Exceptional Customer Support and Rewarding Loyalty Program
What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.
PROSMy experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.
CONSThe rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.
Brenda
Retail, 2-10 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed February 2020
not a good product
None
PROSThere was nothing that stood out about this software
CONSnot user friendly. Did not work as promised. Did not get the customer service I needed
Vendor Response
Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo
Replied March 2020
Diana
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Diana Ghanem - T2 Trading SAL
easy user interface, great customer support and an amazing team.
CONStill now, nothing we didn't like. hopefully, we stay as we are.
Panayiotis
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2024
Kangaroo Loyalty
Ease of use and overall easy implementation
CONSPricing and I don't think its Kangaroos issue but deep integration with lightspeed.