Neocase HR
About Neocase HR
Neocase HR Pricing
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Most Helpful Reviews for Neocase HR
3 Reviews
Anil
Financial Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Thank you Neocase Team !!
I have been using Neocase for more than 3 years and it was wonderfull experience to learn and adpot this applciaiton.
PROSEase with which smart form can be build with minimum time. Easy to navigate around and so smotth application to user and agent to use. Support service is good and Neocase team address reported issues quickly.
CONSWe should have provision for yearly refresher training for admins as part of negotiation as during the contract year many patch comes and new functionality comes. This would keep system admins updated with new features and they can talk to their business about new offering and capabilty applciation can do.
Vendor Response
Hello Anil, Thank you for your kind review. We are happy to hear that you find Neocase easy to navigate and beneficial for both users and agents. It's great to hear about your positive experience with our support team. We appreciate your suggestion regarding yearly refresher training for admins, and I'm happy to let you know that we listened and have developed the new Neocase Academy with regular online trainings and lunch and learn sessions. If you are not yet utilizing the Neocase Academy, please let me know and we can setup a walk through right away to help benefit you are your team! Thank you for being a valued user for over three years!
Replied May 2024
Bridget
Real Estate, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Better Efficiency & Accuracy with Neocase
We implemented the system in a ridiculously short amount of time, which we were very appreciative of. But again, it is a time commitment to learn and understand the system.
PROSWe implemented Neocase to automate several manual processes that were previously managed via a shared email inbox. It allowed us to systematize and track all workstreams, ensuring much more efficiency and accuracy in our processes. We were better able to scale with the business and manage employee productivity. It specifically helped us automate our employee change (crossboarding) processes, making the process more efficient for our HR team and the HR Business Partners. It also allowed us to more effectively track and manage employee questions. The reporting capability on our team's productivity was also very helpful.
CONSNeocase is a very complex system. It is capable of doing almost anything, but you have to understand how to configure it. It's not a con exactly, but the learning curve is decently steep to complete understand the system, which is required to effectively troubleshoot and automate processes.
Reason for choosing Neocase HR
Most robust configuration options and met our needs from a workflow management perspective best. Also a certified Workday partner.
Vendor Response
Thank you so much for your kind review, we are happy to hear that Neocase has significantly improved the efficiency and accuracy of your processes, and that it has been beneficial in scaling with your business needs. We understand that Neocase’s complexity can present a learning curve, and we appreciate your patience and commitment to mastering the system. Your feedback is invaluable, and we continue to work on making our platform more user-friendly while maintaining its robust configurability. Thank you once again for choosing Neocase and for taking the time to share your experience. - Neocase Team
Replied May 2024
Doug
Hospital & Health Care, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2024
Neocase Small Company that can do Big Things
We were able to absorb more work and tasks without having to scale the service team accordingly. The analytics helped us make data-driven decisions. It has a user-friendly interface. Overall Neocase has helped us accelerate resolution times and enhanced our team's overall productivity. I'd highly recommend Neocase to any organization looking to evolve and better their case management operations.
PROSNeocase works wonders as a case management tool due to its extensive customization options, as a large healthcare organization scalability and reliability were key to success. It was easy for our team to build and configure new processes independently.
CONSWe didn’t had a chance to explore the real-time integration with Workday.
Vendor Response
Hello Doug, Thank you for your kind review. We are happy to hear that Neocase's extensive customization options, scalability, and user-friendly interface have enhanced your case management operations and team productivity. It's great to hear that our analytics have supported your data-driven decisions. While you haven't yet explored the real-time integration with Workday, we're confident it will be beneficial when you do. We appreciate your recommendation and are proud to support your organization's growth and efficiency.
Replied May 2024