Nutshell
About Nutshell
Awards and Recognition
Nutshell Pricing
14-day free trial, no credit card required. NUTSHELL: $16/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. Find out what Nutshell will cost your team at https://www.nutshell.com/pricing/
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Nutshell
1 - 5 of 443 Reviews
Jean Marie
Information Technology and Services, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed January 2022
Perfect solution for startups
Greg
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Nutshell VS Act
I was an ACT user for 10+ years and when they went to an cloud solution the product because so slow and crappy I had to make a switch. Testes and used many programs and landed on Nutshell. Great product & great support!
CONSThe process of a lead and a person a little confusing at 1st.
Reasons for switching to Nutshell
Act became to slow when it moved to the cloud
Christine
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Long Time User
Excellent. They are reachable, option to suggestion, and over the 4 years I have used it they have added many of the features I have asked for; as I'm sure I wasn't the only one requesting them. This demonstrates a company that listens to it's users.
PROSI was tasked with finding a CRM and did extensive research. I chose Nutshell and have never looked back. This CRM is super user friendly and easy to train sales people who are usually up and running within 30 minutes. This is NOT Salesforce - no degree required to use it! lolI love Nutshell so much, that I recommend it to my other customers who retain me to manage their marketing. I have over 6 customers using Nutshell and they are all happy with the product!
CONSThere are a few features I would like to see added... when "starring" the main contact within the company filed- that information should bleed through to the lead, or at least have the same option available within the lead. That same "starred" contact should move to the 1st place in the contact list.
Reason for choosing Nutshell
Just more customizable.
Reasons for switching to Nutshell
Copper appeared to be easy, but when I got into it is was not as customizable and user friendly as it appeared. Which is often the case with CRM's and not so with Nutshell. It is truly as simply as it seems and yet highly customizable!
Prescott
Mining & Metals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2017
leads don't allow you to easily sell services, only products. After sale service is hindered.
We get a cost effective CRM that frees up cash flow for use elsewhere in our business.
PROSNutshell offers a unique ability to tag people in activities and run reports on calling activities for my sales reps.
CONSEvery lead typically has a company or contact. But if you don't save the activity in the lead, and instead under the company or individual contact, you can't see it when your client calls in regarding the sale they want service for, so your customer service is hindered and your sales people look like they don't know the history of the account. It's embarrassing to use this software because Nutshell says they are only helping to land the sale, not support it, but this mindset about how they build their software results in a horrible disconnect with regards to how we are forced to serve our customers, and thus we are using a CRM that doesn't support the full life cycle of a sale. We keep hoping Nutshell will fix this and improve because their customer service is great, and their people mean well, but after several years of patiently waiting, we are concerned that we may never see this problem fixed. The mobile app also has so many glitches with the UX that it can't even compare the experience to how you can use leads in a web browser. Further, when we have a customer call in to ask about their account, the recent leads puts the oldest first in the list, which means we have to scroll through several hundred orders just to open the last order we did for that client. If you are trying to sell to a major corporate account with multiple facilities / departments, forget it with Nutshell; linking subcompanies / vendors / partners / other locations is a nightmare in Nutshell.
Kandace
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
The ease of use
It's super easy to use. Anytime I get calls in the service area, I'm able to check status by notes in Nutshell.
CONSI don't have anything I least liked about Nutshell. Nutshell provides everything that I need.
Vendor Response
Thank you for your review, Kandace! We're glad you're enjoying using Nutshell and finding it valuable! Best, Jewell from Nutshell
Replied April 2024