OpenCRM
About OpenCRM
Awards and Recognition
OpenCRM Pricing
Subscriptions that cover all business sizes. The price is £33 per month (per user) No hidden features or modules! No paywalls! £33.00 per month gets you access to everything OpenCRM has to offer
Starting price:
£33.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for OpenCRM
1 - 5 of 203 Reviews
Matthew
Verified reviewer
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great CRM for a small business
As a fairly small organisation, we find Open CRM easy to use with a handful of users. The support team are excellent when we run into any difficulties and is quick to help. I have used a range of CRMs in the past at previous organisations, some 4x the price of Open CRM but I haven't found them to be as effective or user friendly as Open CRM.
CONSThe reporting is a bit confusing and could do with being made simipliar.
Vendor Response
Thank you for taking the time to leave us a review, we really appreciate it! So glad you've found our support team helpful and that you're enjoying using OpenCRM. In terms of reporting, I will make sure to feed your comments back to our interface team. Would you mind replying to the email with some more information of what areas you are finding confusing? It might be that a session with our customer success team can help bridge the gap.
Replied September 2021
Michelle
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Easy to customise
OpenCRM is a fantastic mid-market CRM system, complete with helpdesk, invoicing, quoting, opportunity tracking, lead tracking, project tracking and email campaign functionality. It is certainly great value for money and the team really do care and want to assist you to get the most out of it.
PROSOpenCRM is incredibly easy to use and customise from views, to layouts to templates to workflows. The FAQ articles and support from the team at OpenCRM is fantastic. The product itself is continually developing and each feature enhancement makes it better and better.
CONSOpenCRM doesn't integrate amazingly well with other technologies, but it is getting their with the new Office 365 integration, Xero/Sage integration, Clicdata for dashboards, zapier for other integrations. It's a genuine work in progress. but the team are always willing to help. And the jotform integration for webforms was really stable.
Reason for choosing OpenCRM
Cost, functionality and helpfulness of the team
Reasons for switching to OpenCRM
Cost, functionality and helpfulness of the team
Vendor Response
Thank you so much for leaving us a review, it's hugely appreciated! If there were specific areas you were struggling with, in terms of integrating with a 3rd party software, please don't hesitate to reach out to us and we can look at how best to explore any imitations you might be coming up against. Thank you again for leaving us such a lovely review :-)
Replied August 2021
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2019
Not the best
Not great. Our company has been using for a few years and as we have grown its failings have become more frustrating and apparent. We are changing CRM.
PROSit has all the features you would expect of an online CRM
CONSIts badly laid out and very buggy. We kept coming across things that didnt work. when we reported these bugs OpenCRM admitted they didn't work but if we wanted that functinoality we would have to pay for it. The email program is very bad and barely functions. The reporting system is also overly complex
Vendor Response
Thank you for taking the time to give your feedback. I am genuinely sorry that your experience was not like the many hundreds of other comments we have received about our product and services. My name is Graham, and I am the Managing Director over at OpenCRM. OpenCRM does not have an email client, so we were left a little puzzled by your comment stating that our email program is 'very bad and barely functions'. It's always disappointing when we have been unable to quantify the areas that you were struggling with, and for that, I can only apologise. Our goal is a bug-free experience for our thousands of users. To clarify, we have never charged for bug fixing, and our approach to feedback around areas of the system that have genuine issues has always been to embrace the feedback to make our product better for our whole community. If you're open to discussing this further, please give me a call. I would be pleased to catch up and discuss any options that we might have in the future.
Replied April 2021
Ian
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Great CRM software
Brilliant company to work with, with friendly supportive technical team. I've always found them a pleasure to work with and they are happy to investigate work around to any challenges we throw at them.
PROSReally good for general customer management and sales tasks, with brilliant report features.
CONSWe are a training company and the event module can be a bit repetitive at times and clunky around the edges. It has got better and we have had some development work done to help meet our needs.
Reason for choosing OpenCRM
Functionality and ability to make the system do what we needed
Reasons for switching to OpenCRM
Needed more functionality for events / course management
Vendor Response
Thank you very much for leaving us such a glowing review! It's hugely appreciated. We always like to read that our product has improved whilst you have been an OpenCRM user and we can assure you that those improvements will keep on coming. It's also a pleasure to read about your positive experiences when interacting with us whilst customising your system to better fit within your business. If there is anything else we can do for you, please reach out to us directly, and thank you again for leaving us this review.
Replied June 2021
Rhianna
Marketing and Advertising, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
A Fantastic CRM
Very good.
PROSThe ease of use, the custom ability, and the additional chat function support.
CONSI would of liked to have tailored the tabs on the company module a little more but there is always a workaround, that's the beauty of it.
Reason for choosing OpenCRM
We are a Global company and the UK are the first country within the organisation to roll out a new CRM system. Due to this, we didn't want to over invest and find that the system was not utilised fully by the work force. From start to finish I have felt supported, valued and listened to by the Team at Open CRM, to name a few, [SENSITIVE CONTENT HIDDEN] have offered me extensive and valued support and have listened to and taken on board our company vision and CRM needs to implement a software that is great for our organisation. The set up and customisation is very user friendly and easy to use. We have now rolled out our new system which has been welcomed with very positive feedback.
Vendor Response
Thank you so much for taking the time to leave us such a positive review! It's hugely appreciated. It's always a large task to implement a new CRM system into your business so it brings huge smiles to our faces to read that the process has been smooth and as hassle-free as possible. We are very proud of our customizable CRM solution, so to read your feedback about how well OpenCRM has slotted into your business is brilliant to see! If there is anything else we can do for you give us a shout and thank you again for taking the time to leave us such a glowing review
Replied June 2021
