Oracle E-Business Suite CRM Software

4.28 / 5 (25)

About Oracle E-Business Suite CRM


Oracle E-Business Suite is a cloud-based suite containing integrated, global business applications that enable organizations to make decisions and manage costs of operations. The suite also includes on-premise customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance.

Built on an open, standards-based architecture, E-Business Suite CRM helps streamline business processes and allows key divisions to draw references from the same source of data.

Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service.

Oracle E-Business Suite also consists of applications for managing operations related to services, finance, human capital, project portfolio and supply chain.

Support is available through an online knowledge base and via phone.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

25 Reviews of Oracle E-Business Suite CRM

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(13)

4 stars

(8)

3 stars

(3)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 25 reviews

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March 2018

Kenatu from TPDCo

Company Size: 51-200 employees

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

March 2018

The Logical Next Step - It all comes together

A while back I said my company was small but had big expensive needs, well we made another commitment. We got the next piece of the puzzle. With HCM/Global Payroll and BI Publisher Enterprise already in our shop we brought everything together with the E-Business Suite. It was pricey but with our Oracle Representative we negotiated a good deal. Still would recommend this system/platform. When properly trained you will get every penny back. Number one recommendation during setup - get a good, experienced consultant.

Pros

We spend stupid money and have many suppliers, we also collect a lot of money that needs to be redistributed across many projects. The power of this system is in the setup.
The system becomes fairly intuitive after being properly trained,
Its web based and can be accessed from anywhere. I have heard of latency problems when installed remotely but our offices are all in the same country and we spent a few dimes on our network so can't really relate.
All the information is tied together and I am a big fan of mass update

Cons

1. A lot of training is required to take full advantage of this system and the training ain't cheap
2. While there is plenty of documentation on everything there is no one piece that just shows you what to do. You have to track down all the pieces. If their where 5 minute videos that just deals with a specific thing from start to finish without all the whys, the back-end info and best practice info life would be great.
3. Its still expensive but worth it if you already have most of the pieces and your organization needs the automation and power

May 2017

Melinda from Sycamore Networks

Company Size: 201-500 employees


Ease-of-use

4.0

Functionality

4.0

May 2017

Positive experience with Oracle

Oracle has been one of the stronger packages I have used in the HR world (and liked the way it fed over to Payroll). Overall, screens were easy to navigate.

Pros

Overall, Oracle was very straight-forward and easy to use. I have used at least 3 or 4 Management tool packages and feel Oracle has been the best one so far.

Cons

We also used Oracle Discoverer for reporting. Although MOST of it was great, there were some things the reporting could not do that made a user have to "know" their data in order to make sure certain data records were not coming out in their report (or, it'd come out and you would have to know to pull out certain data records).

November 2018

Ravi from TREB

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2018

One of the most comprehensive CRM Suites suited for Bigger Fish

Pros

Oracle E-Business is the Go-to CRM Suite for any big company looking to simplify and streamline its operations. Through numerous acquisitions and continuous development, it has become a behemoth which offers almost any functionality you would ever need.

Cons

It is not a very cost-effective and/or efficient solution for smaller enterprises. The implementation requires a certain level of subject matter expertise, experience, and skill which is quite pricey for smaller companies to afford.

May 2019

John from Mehmert

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Functionality

4.0

May 2019

Oracle PO Super User Review

Pros

Oracle EBS offers endless functionality and customization if you have the budget for development. All of the modules work well together and offer loads of functionality out of the box.

Cons

Out of the box EBS will handle most of your business needs but your teams will quickly ask for customization or additional workflows that all require development/testing/deployment and that can get spendy.

December 2018

David from Pride Mobility Products Corp.

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3.0

Functionality

5.0

December 2018

Oracle E-Business Suite - Quality Solution

Pros

The Oracle E-Business Suite has seemingly endless functionality. It covers all aspects of running a business -- big or small. From HR to Order Management to Inventory, GL, Purchasing, etc., it does it all.

Cons

The user interface isn't the fanciest out there, but it works. Support specialists can be costly, and Oracle software in general isn't cheap.

December 2017

Vijay from Infobahn Softworld

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Easy to use with Training

Pros

I like that I can manage my hours, benefits, and pay all in one location. It is easy for traceability to see the last transactions and history, and allows for anyone to update PO's and had good searching functionality.

Cons

The fact that it is web-based is frustrating, there is an applet that is requires to run which resets and can cause issues with the company securities. It also does not work with Google Chrome, requiring one to constantly use internet explorer or firefox; this is not my preferred browser at work.

May 2017

Abhishek from Triniti Corporation

Company Size: 201-500 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2017

Excellent product from Oracle to keep your customer happy always

Must have product for Best CRM experience

Pros

Ease of use.
Excellent integration withing Oracle modules
Can be customized as per requirements
Less time in user training
Best in class, industry wise solutions

Cons

Working with Oracle support requires some patience
Understanding native and third party integration bit difficult

March 2018

Lakshminarayana from Mechanical or Industrial Engineering

Company Size: 10,000+ employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2018

Excellent Product

Improve the online patching

Pros

Very easy to customize the product
Improved in terms of reduced downtime with online patching
User friendly GUI

Cons

Too many patches due to many bugs.
Online patching not 100% effective
Startup shutdown process should improve

December 2017

Maddy from Infobahn Softworld

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Oracle EBS provides easy access to files and reports

Pros

I like that all of the information is conveniently located in one place and can be access from anywhere, as long as you connect to the server, or in my case, through the VPN and have access to that information.

Cons

I dislike that the system is not very intuitive. I frequently had to ask a coworker if something was available in Oracle and where to find it.

December 2017

Sanjeev from Infobahn Softworld

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Powerful ERP Application

Pros

This is very power ERP application. It works very well in supplier chain management that is semiconductor manufacturing.

Cons

This requires a big cost to maintain and develop or customize the new things. The performance is not really good, especially if it is installed in not really strong servers.

December 2017

Keerthana from Infobahn Softworld

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Useful for Expense report management

Pros

I like the way it organizes things so clearly and efficiently; it makes expense reporting much easier! I also like that you are able to see ongoing status updates in regards to whether your expense report has been approved by your supervisor

Cons

I dislike that occasionally it resets itself before you have an opportunity to save your work and therefore your work has not been saved do you have to re-do it.

February 2018

RISHABH from GE

Company Size: 10,000+ employees

Review Source


Ease-of-use

4.0

Value for money

5.0