Pepperi Software


 

Pepperi is a cloud-based mobile sales and customer relationship management (CRM) solution that serves businesses of all sizes in industries such as fashion, food and beverage, sporting goods, home accessories and beauty. Primary features include sales automation, retail merchandising, mobile CRM, route accounting and order management.

It provides users with a single platform to manage sales processes, catalog order taking, e-commerce and customer information. Users can customize workflows, business rules, forms and the dashboard. Other features include debt management, customizable catalog listings, price list management, discount management and sales performance management.

Pepperi offers integration with a variety of enterprise resource planning, CRM, accounting and retail systems. It is available for purchase with monthly or yearly subscription pricing options. The solution features a mobile app for both Android and iOS devices.

 

Pepperi - Account dashboard
 
  • Pepperi - Account dashboard
    Account dashboard
  • Pepperi - Sales activities
    Sales activities
  • Pepperi - Sales dashboard
    Sales dashboard
  • Pepperi - Account management
    Account management
  • Pepperi - Upload items
    Upload items
Supported Operating System(s):
Web browser (OS agnostic)

52 Reviews of Pepperi

 

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Software Advice Reviews (2)
More Reviews (50)

Showing 1-2 of 2

Don from Heggies Pizza, Milaca MN
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Customer service will not respond to system errors

Ease-of-use

Functionality

Product Quality

Customer Support

Company does not follow up on promises to fix errors. Unacceptable for a commercial platform

Pros

Looks like it has a lot of potential & features. If the platform were stable the features would really help the business

Cons

Terrible customer service. Will not respond to repeated requests (dozens and dozens) by phone call and email.

Review Source
 
 

Aleck from Fresh Food Enterprises Pty Ltd
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Terrible Customer Support, Limited Functionality, Unable to Obtain Response to Billing Concerns

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is not the first time I have lodged a complaint about this software provider, I previously had an issue with billing and it was only when I had written a review online that the staff at Pepperi contacted me and arranged the immediate refund of monies owing with the request that I take down the review. Upon receipt of that refund I withdrew my review but recognize now that the underlying issues with this company remain.

Whilst the software serves its purpose (with limitations), dealings with representatives of this company once they've signed you up and taken your payment is disappointing. With near on three years experience with Pepperi, I feel I am suitably qualified to advise that there are better options available.

Pros

Pepperi served us reasonably well for near on three years despite overwhelmingly frustration early on when had been sold a service at full price for what was clearly still in development on android devices. It's simple in it's layout and easy for the sales reps to utilize in the field, however is limited in it's ability to fully integrate with a number of accounting software packages.

Cons

Customer service is terrible. Pray you don't have a technical issue on Friday or Saturday, the company being based in Israel shuts down for Sabbath. The company has a local representative in Australia for whom I've recently sent three emails, all of which I've received read confirmations, and still no response. Last year we sort assistance for integration of Pepperi order taking directly into Quickbooks to avoid duplication of data entry. The software doesn't provide this function and we were redirected to a local software developer who expressed disinterest. We noticed within the Quicken apps recommendations that there were a number of Pepperi alternatives which provided the integration and subsequently made the switch in January. In March, having checked the fine print, terms and conditions - we cancelled our subscription to Pepperi and requested a refund of the unused annual premium that had been charged in advance as we are entitled to under the observed terms. Two months later and numerous requests and we have still not received the refund or even acknowledgment of our request. We're now looking at pursuing civil proceedings through VCAT.

Review Source
 
 
 
Showing 1-20 of 50


October 2018

October 2018

Ok wholesale sales platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Company is on the right track with it's ideas but the interfaces are clunky to use.

Cons

Many things aren't intuitive; required a lot of support from customer service (which was good).

Review Source: Capterra
 

Tal from moza gifts

June 2018

June 2018

In general, i had a good experience with pepperi, got exactly what i needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It offers a robust system for managing items and inventory, for large and medium companies, also have wonderful support for Ipad.

Cons

It took me a big learning curve to get working, i used the help of Pepperi support which helped a lot.

Review Source: Capterra
 

Naman from Ziffity Solutions

March 2018

March 2018

Sales team's tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Great integration into ERP with many live features including CRM Activities and mobile receipt
2. Instant stock updates,
3. Easy, attractive price, excellent support.

Cons

It isn't a 100% fit for our business, but that would be a product you couldn't sell to anyone else, so it isn't a realistic expectation for us to have.

Review Source: Capterra
 

Henry from App factory
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Excellent integration with social media

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Their support team are amazing too, such a pleasure to work with.
Highly recommended App!!

Pros

I've had a wonderful experience using Pepperi, once you get the hang of using the website it's super easy to set things up
For your own site and amend as and when you see fit.

Cons

nothing

Review Source: Capterra
 

Emeka from Boston University College of Engineering

February 2018

February 2018

This a great software to get an overall increase in sales and good customer experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Most of all, I have really grown love and appreciate the simplicity and sleekness of the software.

Cons

I don't think it happens anymore but the software used to crash on mobile devices. I think it has been resolved.

Review Source: Capterra
 

Brian

October 2017

October 2017

Terrible Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If it worked the way its supposed to it would be great, I paid for quickbooks integration and it has not been working for the past 3 months and it has cost me lots of time and money. I am looking for a different CRM app to switch to ASAP!

Cons

Terrible Customer Service/Tech support. You do not get what you paid for. Save yourself lots of headaches and do not waste your time with this app.

Review Source: GetApp
 

Ronald from United steel technology international corporation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

The software is good. Very helpful in my everyday work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good accessibility and helps organize my sales records.

Pros

I like the way it keeps my records organized. The accessibility is great. I can keep track of my sales records easily.

Cons

This software sometimes crashes. Specially during the syncing process. There are times when it's very hard to synchronize even when the internet signal is strong.

Review Source: Capterra
 

Carmencita from Sales Department
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Excellent and time savers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time saving and efficient, no need to do things manually like computation and we can use it for presentation.

Pros

Efficient and helpful to us, no need to do manual function to be able to make sale, just click on the items they need then automatically compute amount and processed order.

Cons

Issue on Internet connection ,when your internet provider has a slow connection then problem occur and it's external cons, the program is good an helpful.

Review Source: Capterra
 

Ron from Swissmar LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

from day one we are pleased with the ease of use and the scalability of how we can place orders and how easy it is for the reps to use.

Cons

Wish there was more options and more flexible way to enter multiple promos and discounts not just the ones that are fixed in Cross-sell & UpSell

Review Source: Capterra
 

Timor from Lia Import
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great App UI/UX especially for Ipads, I am satisfied even that there are some cons.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Heavy catalogs and laptop became Ipad weight.
Good quality pictures replaced printed catalogs that often get discolored and wrinkled.
Catalogs shows the products we have and not the whole manufacturer items.
Inventory integration helps us sell the right products and not the ones out of stock.
Storefront and pepperi for buyers increase our B2B order center availability.

Pros

Excellent apple app.
Very good android app.
Excellent graphics quality.
Lots of features.
Pleasant customer relationships.

Cons

Customer support is pleasant, but in low availability, everything takes a lot of time.
Lot's of features, but adding the features takes a lot of time and the price is too high for small business (in my opinion).
The back-office and the overall logic needs a better foundation to "speak" common language, especially with the erp integration (It happenes a lot in fast growing startups that release ton of features that are not fully compatible with every user configurations).
I experience a lot of erp integration issues, sometimes new features doesn't feat my configurations and the system becomes complicated to manage.

Review Source: Capterra
 

Matthew from M.Gravity LTD

August 2017

August 2017

Great program helped me to increase sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shows all need the details and easy to use , works online and off-line . It is easy to use on the sales floor As a sales person and on the other side as an administrator the features are user-friendly and helps to improve sales

Cons

I wish they had quicker solutions by phone and quicker answer my phone . The support by mail is fine.

Review Source: Capterra
 

Jessica from Ogi Eyewear
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I love Pepperi. It has been a game-changer for me and my company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program is extremely user friendly and intuitive. Pepperi has increased my efficiency in the field 10 fold and I love having so much customer data at my fingertips 24/7. The customer service is fantastic and they really listen and try to meet our company's needs, even to the point of adjusting aspects of the software based on our requests. It is so nice to work with a software developer that is motivated to be consistently improving their product and is so supportive of their customers!

Cons

The initial customer inventory input aspect of the software is a bit time-consuming , as it pertains to our particular industry, but Pepperi is in the process of making some improvements to this.

Review Source: Capterra
 

Makayla from Sodastream

August 2017

August 2017

Pepperi is overall a good app, very helpful and functional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very convenient and I'm in love with the fact that the app only allows you to take pictures and no longer retrieve them from photo album.

Cons

Sometimes the "Sync" will not work and that gives me issues when doing store visits, I've had to go into the support system and re sync in order for my accounts to be visible.

Review Source: Capterra
 

Peter from AAB FASHION PTY LTD

August 2017

August 2017

It's one of the best ordering systems I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's really easy to understand and makes my day a whole lot easier, highly recommended!
The menus are easy to navigate

Cons

When it drops out .. meaning it loses its order of menus . They become mixed up , tho you guys seem to get sorted in 24 hrs

Review Source: Capterra
 

Ivan from Moscon
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Still new to the program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Online realtime orders and stock available is great. I'm able to check on stock quantities and also order point of sale

Pros

When it crashes, orders are at least saved, it's easy to use and also to navigate. Could do with a breakdown of sales on a pie graph

Cons

It puts returns total in as if it was a sales order. Target line should move according to weekly time schedule, the weekend included doesn't give an accurate indication of sales per day

Review Source: Capterra
 

Shane from Beauty Solutions, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Very easy to work with and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We came from proprietary software that had to be installed manually on each device. Using Pepperi as a service has been much easier for giving access to our employees since they can just download the app from the app store. Pepperi gives us the ability to submit orders with many different choices. We can customize shipping options, payment options, and enter notes for our internal staff. The catalog filters let us create seasonal and event specific catalogs that make it much easier to merchandise and sell products. Different types of sales activities let us customize Pepperi to work for us. The new workflow module is also very useful.

Pros

I like the ease with which we are able to integrate external applications. I also like the ability to take orders offline and then submit them when a connection is available. Pepperi has done a great job of providing tools for the admin to investigate issues.

Cons

I wish that the android version was supported to the same extent that IOS was. It would make it a little simpler to use a BYOD model.

Review Source: Capterra
 

LJ from UNM
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

A great tool for modern sales teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reliable software with robust features and hopefully an aggressive evolution towards even better features and special industry requests.

Pros

Quality of the app (Reliable), as well as the constant evolution towards better versioning. Support is good.

Cons

Some features lack of potential:
- Sales Route has much more to accomplish
- Sales Tools can also grow, as it has some limitations (Example: Have discounts be applied in a fixed amount only ... similar to your survey which will prize the first 50 users. We would need to provide discounts only on limited inventory quantities)

Review Source: Capterra
 

Cristina from ADAMA-ALMA SL
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Quick, intuitive, useful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of creating an order for our clients.
(once everything is correct in the background previously)

Cons

The difficulty to contact with a "real person" of the support to try to fix some issues.
In our personal case, we are trying to mach Pepperi with Quickbooks and since we are newbies in this kind of programs, we miss the direct help of a real person.

Review Source: Capterra
 

Susannah from Matsuda

August 2017

August 2017

I work in the field and place orders thru pepperi

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use in the order entry and That it keeps history in numerical order! I also like that you can have it on any device.

Cons

It could be how my company uses it, but I wish each unit would show the proper colors with the proper color codes and pricing. Also I wish that on the order sheet, backorders were listed in red text.

Review Source: Capterra
 

Dennis from Dita Eyewear Europe
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to use and it contains almost all the information I need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The simplicity of the platform. You could give it to a toddler and he can figure out how to use it.

Cons

I don't know if this issue is a pepperi issue, but the information is not always realistic and on mobile it sometimes crashes.

Review Source: Capterra