ReachEdge Software

4.21 / 5 (48)

About ReachEdge


ReachEdge is a cloud-based customer relationship management (CRM) solution for small businesses with functions such as lead management, marketing automation and marketing analytics.

ReachEdge features include lead capture and tracking, call recording, automated lead nurturing, marketing analytics, ROI reporting and more. With the help of a website plugin, users can track results from all marketing channels, manage contacts and leads, follow up and get an overall picture through statistics.

With real-time alerts via mobile devices, users can respond early to close the deal. Users can check emails, listen to their calls and take actions such as adding notes, tagging leads, classifying leads and more. ReachEdge comes with customized marketing emails for prospects and customers. Messages can be sent automatically by selecting tags or marketing sources. 



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Supported Operating System(s):

Web browser (OS agnostic)

48 Reviews of ReachEdge

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(22)

4 stars

(17)

3 stars

(6)

2 stars

(3)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 48 reviews

Do you use this product?Write a review

October 2016

Jossie from Fertility Resources of Houston

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

October 2016

ReachEdge Product- Company Standpoint

We really enjoy using ReachEdge to help us keep track of all of our clients, follow ups, prospective clients. It is pretty easy to use and understand, which is something that we really like about the program. It helps our business stay on top of leads, which is important since we are a referral based company.

Pros

The ease of use and ability to keep track of clients. It is nice to see where your traffic is coming from and your company's response time for prospective business.

Cons

The customer service can sometimes be confused on what problems you are experiencing so that can be frustrating to what they see and what you are seeing.

Response from ReachLocal

Replied November 2016

Jossie, We¿re happy ReachEdge has been able to help you track clients and see what¿s working for your business. We¿ve passed your comments along to our internal teams. Thank you!

October 2016

Nicole from Catholic Cemeteries of the Diocese of San Jose

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2016

Successful ROI

Reach Local's products have helped us increase our revenue exponentially. When used together, our campaigns have had a very successful return on investment. Our account manager has gone above and beyond to learn our business and help us form a successful campaign unique to our business and industry.

Pros

Easy to use, customization

Cons

Some website features are difficult to use

Response from ReachLocal

Replied October 2016

Nicole, Thank you for your review! We're happy to hear you've seen increased ROI after using our products and glad your account manager has been helpful.

December 2018

Alexa from Cryology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

Very functional but overwhelming

Pros

This is a great feature to have as a business owner, however it is VERY overwhelming. It would be great to designate responding to customers or "leads" to a specific employee, but right now I am the one doing so. It is a little confusing to work but it is a great feature and helps gain customers.

Cons

I think if they made it a little simpler on the eyes this would be a 10/10 software.

November 2016

Cassidy from Roll-A-Guard

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

With them from the start and still here

We've been using ReachEdge for years now! The website they made for the company is beautiful, and we've received a lot of compliments on it. It's easy for us to go in and update or we can make changes through them. Their customer support is top notch. They are always helpful and polite. Like I said, we've been using them for years and we have no plans on changing anything! :)

Pros

Easy to use. Great customer support.

Cons

Nothing.

Response from ReachLocal

Replied November 2016

Cassidy, We love being part of your business and look forward to many more years of working together!

July 2017

Juan from UAG

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

I have been using Reach Edge since 2012. Amazing experience.

great feedback from the company and great results, getting leads every single day which is the most important thing about the software

Pros

Pretty simple and easy to use and manage a database. It gives you reports, besides the support your getting from representatives

Cons

Nothing, no complaint at all. So far so good, everything working smoothly, they have been doing some improvements.

December 2018

Nan from Cryology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2018

Great features

Pros

I like the features ReachEdge/ ReachLocal offers for business owners. They make it convenient to get in touch with leads who may be interested in visiting your business.

Cons

I wish it was a little simpler to use. I'm pretty sure you can't view a conversation with a lead if you replied to their inquiry.

October 2016

Linda from Calla Slimspa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2016

Love Reach

Amazing ROI!!! Great service. Edge has increased our conversion of leads tremendously. Inorder to see just what the Reach products did for our business we stopped for several months. We gladly returned after that trial without hesitation.

Pros

Never a lost lead.

Cons

Nothing at this time.

Response from ReachLocal

Replied November 2016

Linda, We¿re so happy you¿ve seen amazing ROI as a result of working with ReachLocal. Thanks for letting us know!

December 2016

Juan from UAG School of Medicine / ILCSA

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Outstanding Customer Service

We have been working with Reach Edge for about 5 years for two different companies, one local and one international. Lead generation has been very effective and when we need anything our specialist is always there to help us and to suggest new ideas on our behalf.

Pros

very easy to use, platform designed for almost every person.

Cons

none

October 2016

Mariah from Keller Child & Family Therapy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2016

Review of Reach

Overall using Reach has been a good experience. When I need help..they are there however sometimes it can take a few days to get fixed.

Response from ReachLocal

Replied November 2016

Mariah, Thanks for taking to the time to leave your feedback. We aim to provide quick and efficient customer service ¿ if you ever have any issues, please feel free to reach out to us at clientcare@reachlocal.com.

November 2016

Alan from Benchmark Pet Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Great service, great support!

ReachEdge has been a great platform for driving business. Their team has always shown themselves to be knowledgeable and available, and the software has been easy enough to use that their help isn't needed too often!

Pros

Easy to use, effective at driving business

Cons

N/A

Response from ReachLocal

Replied November 2016

Alan, Thanks for the great review!

October 2016

Trish from Dr. Yates Hair Science

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2016

Reach Review

It is a great program in that it allows most of our inquiries to land in one place. It is not the easiest program to use as far as follow up is concerne