About ReachEdge

ReachEdge is a cloud-based customer relationship management (CRM) solution for small businesses with functions such as lead management, marketing automation and marketing analytics.

ReachEdge features include lead capture and tracking, call recording, automated lead nurturing, marketing analytics, ROI reporting and more. With the help of a website plugin, users can track results from all marketing channels, manage contacts and leads, follow up and get an overall picture through statistics.

With real-time alerts via mobile devices, users can respond early to close the deal. Users can check emails, listen to their calls and take actions such as adding notes, tagging leads, classifying leads and more. ReachEdge comes with customized marketing emails for ...


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Supported Operating System(s):

Web browser (OS agnostic)

48 Reviews of ReachEdge

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(22)

22

4 stars

(17)

17

3 stars

(6)

6

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

October 2016

Nicole from Catholic Cemeteries of the Diocese of San Jose

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2016

Successful ROI

Reach Local's products have helped us increase our revenue exponentially. When used together, our campaigns have had a very successful return on investment. Our account manager has gone above and beyond to learn our business and help us form a successful campaign unique to our business and industry.

Pros

Easy to use, customization

Cons

Some website features are difficult to use

Response from ReachLocal

Replied October 2016

Nicole, Thank you for your review! We're happy to hear you've seen increased ROI after using our products and glad your account manager has been helpful.

October 2016

Jossie from Fertility Resources of Houston

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

October 2016

ReachEdge Product- Company Standpoint

We really enjoy using ReachEdge to help us keep track of all of our clients, follow ups, prospective clients. It is pretty easy to use and understand, which is something that we really like about the program. It helps our business stay on top of leads, which is important since we are a referral based company.

Pros

The ease of use and ability to keep track of clients. It is nice to see where your traffic is coming from and your company's response time for prospective business.

Cons

The customer service can sometimes be confused on what problems you are experiencing so that can be frustrating to what they see and what you are seeing.

Response from ReachLocal

Replied November 2016

Jossie, Were happy ReachEdge has been able to help you track clients and see whats working for your business. Weve passed your comments along to our internal teams. Thank you!

December 2018

Alexa from Cryology

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

Very functional but overwhelming

Pros

This is a great feature to have as a business owner, however it is VERY overwhelming. It would be great to designate responding to customers or "leads" to a specific employee, but right now I am the one doing so. It is a little confusing to work but it is a great feature and helps gain customers.

Cons

I think if they made it a little simpler on the eyes this would be a 10/10 software.

October 2016

Dale from MCRM Fertility

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2016

Reach Edge review

I have been utilizing the ReachEdge platform since December 2013. All in all, have been satisfied with the product and it is a good entry level website platform for those companies just getting started. One negative is that the code is not built in word press format and there are limits to layout and structure of the website. As a result, since our company is grown we feel we have reached a point where we have outgrown the ReachEdge software and are beginning the process to look at other options. Again, it is easy to use and a good solution for newly forming or stagnated companies.

Pros

Relatively inexpensive to get a nice looking website built and up and running, easy to use.

Cons

Not built in word press, very limited number of layout and no real flexibility in layout structure. As our company has grown, feel like we have outgrown platform as the layout is becoming bulky to handle our needs.

Response from ReachLocal

Replied November 2016

Dale, Thanks for taking the time to let us know about your experience. Well pass your feedback along to our internal teams so we can continue making improvements.

November 2016

Cassidy from Roll-A-Guard

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

With them from the start and still here

We've been using ReachEdge for years now! The website they made for the company is beautiful, and we've received a lot of compliments on it. It's easy for us to go in and update or we can make changes through them. Their customer support is top notch. They are always helpful and polite. Like I said, we've been using them for years and we have no plans on changing anything! :)

Pros

Easy to use. Great customer support.

Cons

Nothing.

Response from ReachLocal

Replied November 2016

Cassidy, We love being part of your business and look forward to many more years of working together!