About Re:plain

Re:plain is an online live chat solution that helps businesses to communicate and manage interactions with their website visitors in real-time. It supports integration with Telegram instant messaging, which allows users to access messages from the website directly from Telegram's mobile application

Re:plain can support live chat on multiple websites and includes configurable built-in response templates, as well as custom stickers. The solution displays messages to multiple users at once, which can help with distributing questions among chat agents. Administrators can use the control menu to modify the look and feel of the chat window. Re:plain also features multi-lingual capabilities.

Re:plain also supports integration with various third-party ap...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of Re:plain

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

November 2020

Andrew from Voxart

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Cool web-chat for small business

When people use the website chat, they expect to get an immediate reply. It’s frustrating when they get it next day or later. Replain helps me to reply from my messenger right away!

Pros

Replain is really easy to set up. No need to install something or getting an access to dashboard, I manage everything from my messenger. I know for sure our users like it, they understand that this is a simple and proven way to get a quick answer from us.

Cons

Got all the features for my needs. Works really fast, there is not much bad to say.

Reasons for Choosing Re:plain

Has a great number of possible integrations

Response from Re:plain

Replied November 2020

Thanks for leaving us this review Andrew! We're so happy to hear that your experience with Re:plain has been good. Thanks a lot!

November 2020

Dina from Jalinga

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Easy in use! Communicate with your customers right from your messenger

We use it in two ways, to sell and to support. We just launched the sales in London so our service is quite new for people there and they ask a lot of questions which I manage from my Telegram. The current clients can get tech support there too. If you have a bunch of departments which are going to use it, choose Re: Plain. Everything is so simple that every team member got used to it very quickly.

Pros

The most awesome feature which comes to my mind is the possibility to answer clients from my Telegram. I use it all the time, we have all the chats related to work there so I know for sure that I won't miss any message from our website visitors. Also, they provide a free unlimited number of operators available to reply to customers. So the whole team can answer if they know I am busy. We integrated our web-chat to our CRM so it's very useful, everybody in the team can check what we have already discussed with a customer. We definitely increased customer service and got more clients than before. We called our customers to book a slot in Jalinga studio before. Now we can do it online right from the messenger. The communication became much easier, faster, and more effective.

Cons

We can't communicate with the customers from CRM, not a problem for me, but our sales agents believe it can be useful.

Reasons for Choosing Re:plain

The basic version is always free. I liked the idea that I can choose add-ons and pay for those which I really need. We started with several add-ons and later chose the Re:plain Infinity Version because we wanted to test all the features and measure the conversion with it. The integration is super easy. I managed to install everything myself.

Response from Re:plain

Replied November 2020

Hi, Dina! Thank you for the detailed and informative review. We are glad you find Re:Plain so effective for your project. Thanks for highlighting your favorite features. As for your point about answering customers from the CRM system, we are planning to implement it in the nearest future. Thanks!

November 2020

Carlos from e-clients

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Social Web Chat

My experience is good so far for simple sites with low volume of traffic, simple business like a restaurant, cafe or a hair saloon.

Pros

What I Like the most is that you can send and receive the messages through the social media platforms that you're already active, so you don't need to switch for a chat platform.

Cons

As you control the chat through the social media chat, it has a problem and it is that is difficult to manage several clients simultaneously and you cannot know when they have read the chat in your site, this could be really improved.

Response from Re:plain

Replied November 2020

Hi, Carlos! Thanks for your review. You can easily operate several clients simultaneously selecting the addressee by clicking the pencil button. So, click the pencil button, write your message, and send it. We'll automatically remember your choice for 10 minutes. So you don't have to click on the pencil button every time. Saying about reading confirmation, absolutely all your messages are instantly delivered to your clients. Even if the client will return in a day or a week. By the way, you can see the client's online/offline status by clicking on the Info button. Let us know if you need help!

November 2020

Ankit from Growthfyi

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

The Easiest Chat Widget

It's been great for 2 reasons: 1. Easy to implement and use (messages come in social apps). 2. Cheap to use.

Pros

Personally, I love the idea of receiving customer queries on WhatsApp, Telegram or any chat tool I regularly use. Also, it's very easy to set up, especially if one is using Telegram. I just thought of trying it once but since then have been in love with it.

Cons

So far I didn't find anything to hate but if they could improve anything then maybe that would be adding a feature to change chat widget logo/image.

Reasons for Choosing Re:plain

It was extremely easy to use and there wasn't any separate app.

Response from Re:plain

Replied November 2020

Hi, Ankit! Thanks for taking the time to leave your review. It's great that after a trial period you joined Re:Plain! Thanks for your trust. Please note that you can customize your widget by setting your logo, company description, greeting, the color of your icon. Let us know if you need any help with that.

November 2020

Murod from Freelancer

Company Size: 1 employee

Industry: Graphic Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

My experience with Re:plain

I've been using Re:plain for more than 2 years, and so far, I'm still convinced that it is the best solution that you can find out there. Especially, if you're a web designer that creates websites using WordPress.

Pros

I like the fact that it has been translated to many languages, including my native Uzbek language. It is a huge deal for us, Uzbek developers since our language does not get enough recognition. Also, I love the way you can set it up that easily using Telegram.

Cons

For years the only two things that I've been struggling with are: 1. Changing the position of the widget. Sometimes, clients want to have a "go to top" button on the right side along with the support system (for which I use Re:plain), and the button and the widget overlays each other. 2. Editing phrases for default language. Since my websites are mostly in Uzbek language, it would be great to have control over phrases and words that are used in the widget. They do have some mistakes.

Reasons for Choosing Re:plain

Re:plain was my first and last (hopefully) choice

Response from Re:plain

Replied November 2020

Thank you, Murod, for your feedback. It's great that you can use your native language while using Re:Plain. Please note that you can change the position of the widget. Please take a look here https://replain.cc/store/click-to-chat Also, please send us the mistakes you found at hi@replain.cc, that would be very helpful and we would be able to help you with that. Thank you again and good luck!