Ricochet360
About Ricochet360
Ricochet360 Pricing
Minimum of $500 monthly (4-5 seats)
Starting price:
$165.00 per year
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Ricochet360
1 - 5 of 53 Reviews
Nik
Insurance, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed April 2022
Robust Software with a learning curve
Gage
Verified reviewer
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Richochet Farmers Review
Its been great. We can track sales, and the auto-dialer is a dream. No more producers looking through lists finding "the best lead". You just go online and thats it, they wait for someone to be on the phone.
PROSThis software has helped me track my leads and sales when others offered cannot.
CONSyou cannot customize much, unless you want to pay a consultation fee. I am happy to help and refer you to someone who can assist and implement quickly!!
Reasons for switching to Ricochet360
CRM and Call Center Functionality
Sally
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Ricochet CRM
It has been mostly positive and is constantly evolving. The only suggestion I would make is continued training for advanced system capabilities after working on the system for a few years.
PROSOne of the best features is when adding a new producer, they have a ready-made pipeline. It certainly helps when recruiting for new staff. The producers no longer need to plan out the day and try to figure out the best prospects to follow up with as the system cadence dials the best lead for them at any given moment. It prevents quoted prospects from slipping through the cracks.
CONSIt can be a complicated system when making changes. Fortunately, [sensitive content hidden] from [sensitive content hidden] are extremely helpful, intuitive and competent in implementing solutions and changes needed to make the system better fit our specific needs.
Reasons for switching to Ricochet360
For the automated CRM capabilities that Ricochet offers. DYL was a good phone system but not a good CRM.
Nick
Insurance, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2024
Kevin Calder Agency Review
-speed to contact is fantastic -saw an increase in internet lead efficiency/productivity almost immediately
CONS-customer support leaves a lot to be desired. hop on the zoom call and after 45 minutes get absolutely no where. have to book a time with either [sensitive content hidden] to get questions answered
Reason for choosing Ricochet360
other agency referals. also a couple of our consultants spoke highly of the CRM
Reasons for switching to Ricochet360
increase internet lead productivity and efficiency
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed May 2022
Ricochet 360 review
We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce.
PROSSoftware was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time.
CONSSoftware interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system.