All RoomCloud Reviews
1-16 of 16 Reviews
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Kyle
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Great Product with So much Potential
Great
PROSCost of the product is great with easy setup
CONSThe system is a little tedious and can be hard to navigate in the beginning.
Reasons for switching to RoomCloud
Cost and functionality
Mariann
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Great software for small hotels
I use Roomcloud as a channel manager and as a booking system in my own site. My overall experience is very positive, this is the reason why I've used it for a long time. Price-value ratio is unbeatable on the market. The software is continually improved.
PROSYou can learn Roomcloud software quickly and easily. It is also super easy to integrate it in the present website. The support team is quick and helpful. You can build and easily use your own price list, roomtypes and rate plans. Daily pricing is possible. you can determine minimum stay, close to check in or close to check out. You can choose your high season dates, but special discounts, company rates can also used with a secret code given to the targeted group. Reservations can be listed and checked. If you hotel does not have a front office system, than Roomcloud has a PMS, which can be also used.
CONSIt is the same at each channel managers, that some net rate channels, like Hotelbeds, has a special calculation process of package net rate, which usually must be down manually after we received the reservation. Tourist tax can cause the same problem. PMS does not follow the local regulations concerning invoicing and currency exchange, but you do not pay for that, so do not expect it. You cannot choose multiple payment options, like bank card AND cash. I hope they will improve payment options, and roomtype specifications.
Reason for choosing RoomCloud
I found Ratetiger to be overcomplicated with many options, that we do not need. The price is also double.
Fan
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2021
Stay away at all cost
Very poor. I regret choosing this sub-par channel manager
PROSIt's cheap. That's the only advantage of it. It also connects to my PMS.
CONSCustomer service is almost non-existent. Their XML connections are full of bugs and have cost me thousands of booking revenue. Unfriendly user interface. Stay away at all cost
Vendor Response
Hello Fan, We are very surprised about this review and we don't agree with you in this case. On our side, we have always taken into consideration and solved your requests. We didn't have bugs as mentioned and the technical team has always been available to help you in a short time. Our software has an easy friendly interface, with great XML connections which work perfectly. Furthermore, few trainings have been done for you and we've taken the time to manage well the customer care with you. Best Regards
Replied May 2021
Laura
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
booking engine et channel manager à la fois
Room Cloud a été un outil précieux dans la gestion quotidienne, à un prix très correct par rapport à ses concurrents et sans commission à la réservation. Cela fait 8 ans qu'on travaille ensemble et je ne peux que le conseiller vivement à tous.
PROSLe logiciel a permis de faire gagner énormément de temps dans la gestion des tarifs, il est très facile d'utilisation, on a toujours un bon conseil en cas de besoin, le service technique est très réactif. Il s'intègre avec Medialog
CONSPuisqu'il faut trouver un point faible, je dirais pouvoir intégrer un calendrier des tarifs et disponibilités dans le booking engine, mais autrement tout est vraiment bien pensé.
Reason for choosing RoomCloud
Pour la simplicité de l'utilisation, pour son tarif, pour l'assistance reçue du service commercial
maria
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2023
excelente producto
Excelente, calidad, rapidez y atencion.
PROSEs un sistema muy amigable para trabajar y la atención del servicio al cliente es único
CONSNo es tan bueno para posicionamiento en google
Reasons for switching to RoomCloud
Economia y calidad
Cecile
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2021
Meilleur prix du marché
Bonne expérience en rapport avec le prix payé. Ca fonctionne pour pas cher.
PROSPrix imbattable Service commercial disponible
CONSTout est géré par soi-même Difficulté si probleme à résoudre
Reason for choosing RoomCloud
Le prix
Walter
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2021
Migliorare il tableau
La possibilità di sincronizzare molti canali
CONSLa mancanza della possibilità di spostare le prenotazioni direttamente dal tableau e il fatto di dover inserire troppi dati inutili(indirizzo, mail, ecc.) in fase di inserimento di prenotazione. Andrebbe inoltre migliorata la possibilità di adattare la tariffa sulla base del numero di persone inserite in fase di prenotazione.
Reason for choosing RoomCloud
per il rapporto qualità prezzo
Reasons for switching to RoomCloud
perchè il vecchio software non sincronizzava alcuni canali
Nazir
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great Channel Manager
Happy with the product
PROSEase of use. Does the job. can control many websites
CONSNothing all good. contacting is a little cumbersome
Reason for choosing RoomCloud
Not applicable
harry
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2021
great product but lacks integration features
great
PROSgreat product but lacks integration features
CONSdoes not work with Best Western hotels so not good
Marc
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Best channel ... on earth !
Large increase of bookings processed !
PROSEasy to implement. decent synchronisation. Many channels
CONSThe company may organise on site trainings to be able to manage perfetcly the product
Reasons for switching to RoomCloud
Not enough updates
Stéphanie
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Très fiable et très pro
Expérience très satisfaisante
PROSLa fiabilité des synchronisations Le tarif La simplicité d'utilisation Les possibilités très larges pour l'enregistrement de tarifs, de règles, d'exceptions etc La visibilité du calendrier
CONSLa seule fonctionnalité que je n'ai pas encore exploitée est le booking engine. Mais c'est plus parce que je n'ai pas le temps de m'y consacrer, mais c'est un outil intéressant à exploiter je pense.
Reason for choosing RoomCloud
A l'époque, l'argument qui m'a convaincu était qu'ils m'avaient proposé une installation rapide et avec essai gratuit pendant un ou deux mois, je ne me souviens plus, donc sans engagement si je n'étais pas satisfaite. J'en ai donc déduit qu'ils étaient certains de l'efficacité de leur produit et j'ai bien eu raison de leur faire confiance. De plus avec le précédent channel manager, malgré leurs erreurs multiples et les défauts de fonctionnement, il a été très difficile de résilier l'abonnement.
Reasons for switching to RoomCloud
EVIIVO était défectueux, de même que son support client peu aimable et pas du tout compétent. Ce manque d'efficacité et de professionnalisme chez EVIIVO m'a fait perdre un chiffre d'affaire non négligeable et c'est ROOMCLOUD qui est venu à la rescousse et a réussi à établir des connexions fiables et avec mises à jour rapides, en tenant compte de toutes les particularités de mon établissement.
Teresa
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
Software pieno di bachi, dopo due anni di promesse i bachi sono sempre lì e l'assistenza non esiste
Per me l'esperienza è finita, e quando lo sarà, alla scadenza del contratto sarà il più bel giorno della mia vita
PROSNiente di niente. I venditori sembra che vendano oro, in realtà si tratta di altro materiale...
CONSLe promesse vane, la mancanza di assistenza, il disinteresse verso i clienti
Reason for choosing RoomCloud
I venditori sono molto bravi, quando passi all'assistenza arrivano i dolori!
Reasons for switching to RoomCloud
Pensavo di migliorare... col cavolo!
AINHOA
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Sadisfacción
Estamos contentos con la experiencia. Esperamos seguir trabajando sin problema.
PROSEs fácil y como para poder trabajar con tranquillidad
CONSPor ahora no hemos tenido ningún inconveniente
Reasons for switching to RoomCloud
Nos cambiaron el precio y la estructura. No nos convenció
Valerie
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
Bon produit
Bien
PROSUtilisation simple...,...,,..,,,..............
CONSOn ne peut pas ajouter notre site personnel pour gérer l ensemble, ni roomlala...
Reason for choosing RoomCloud
Connu par d autres hôteliers
Maria
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Impeccabile
Il prodotto è molto semplice da usare e, in diversi anni, non mi ha mai tradita!
CONSRoomcloud si è integrato perfettamente ai programmi che utilizzo quotidianamente, unica pecca il prezzo un po' elevato.
Angela
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2021
Decepción
Me han dado muchos problemas desde el minuto 1.
PROSPongo 1 estrella porque no puedo poner menos.
CONSDesde el día 1 todo han sido problemas.
Reason for choosing RoomCloud
Calidad precio pero lo barato sale caro.
Vendor Response
Buenos dias Angela, lamentamos que durante sus primeros meses de uso de nuestro sistema su experiencia no haya sido positiva. Sabemos que actualmente nuestro equipo de asistencia y comercial estan atendiendo sus requerimientos y esperamos que a breve tenga una mejor opinion sobre nuestros productos. Esperamos que aceptes nuestras disculpas. Saludos, RoomCloud Team
Replied February 2021