All Smith.ai Reviews
1-25 of 30 Reviews
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Kyle
Verified reviewer
Legal Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Great support and easy setup
Setup was incredibly easy and the support to help do so was top notch.
CONSThere's no way to have local staff ran the chat box, only remote receptionists and bots.
Reasons for switching to Smith.ai
Better integration with my overall platform, better pricing, and overall better support.
Vendor Response
Thanks for the review, Kyle! We're happy to hear your setup with us was easy!
Replied September 2020
RJ
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Outstanding Option for CX Help
The team has been helpful, responsive, and has helped with everything along the way.
PROSSmith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.
CONSIt took some time to set up the Q&A portion initially, but it was well worth it.
Reasons for switching to Smith.ai
We wanted to have live responses at any time of day aside from just automated bot responses. Smith.ai was the only option that we found that makes this possible at a reasonable rate.
Vendor Response
Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads!
Replied February 2021
Chad
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2023
Avoid Smith.Ai
I cant think of any positive experience. We used them as a last resort because the service was so terrible.
CONSDealing with administration was impossible to get anything. You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card. I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC. Should be an easy win on my part since I have emails going back to the cancel date.
Jerry
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Smith.ai Website Chat- Highly Recommended
In our tech service business, people are looking for help at any time of the day or night and want immediate answers. Using website chat is like having someone on staff 24/7 . We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response. When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial. We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.
PROSBefore we started using website chat, we were consuming valuable personnel resources by responding to inquiries that were not applicable to our business or not in the area of our expertise. Using website chat frees our staff by automatically handling the client inquiry and gathering necessary information if a callback is required.
CONSNo negatives. The experience has been extremely positive.
Vendor Response
Thanks for the positive review of our live chat, Jerry! Now that we are 24/5 we're here to capture any inquiries that come in, day or night, and Chatbot can help pick up the rest. We're also glad you appreciate the free 10 chat trial! Let us know if we can help with anything else. Best, Smith.ai Team
Replied January 2020
Josh
Accounting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Chatbot for website
The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.
PROSThe chatbot is easy to configure and works well. I use it on my websites for new clients to get information about what we do. It also allows existing clients to reach out if they need to schedule an appointment. The ability to also have the chatbot staffed is very nice so that prospective clients can receive the excellent customer service from Smith.AI that they would get if they called in via phone.
CONSI cannot think of any cons. With any product you have to weigh the pros and cons of cost(if you want a staffed option) and implementation. Given the importance of potential new clients and existing clients needed to get information quick I think this is a no brainer.
Reason for choosing Smith.ai
I chose the free AI chatbot fro Smith.AI because they have a proven track record when it comes to implementing products and providing excellent customer service. The team at Smith is the best.
Vendor Response
Thanks for the positive review, Josh! We're thrilled you're having such a good experience with our Chatbot. We can also help set up the widget and build out a Q&A and Playbook for Chatbot too! Best, Smith.ai Team Let us know if we can help with that or anythi
Replied January 2020
Christine
Verified reviewer
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Don’t wait any longer - hire them !
Exceptional customer service! They are always available if I have questions and they’re always reliable when assisting my clients and leads.
PROSSmith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!
CONSSmith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!
Reasons for switching to Smith.ai
I needed a company that could make outbound calls, schedule consultations while filling out my intake form, offer online chat and more!
Vendor Response
Thank you so much for the lovely review, Christine! We're thrilled to hear managing your firm is easier using Smith.ai's CRM integration capabilities.
Replied September 2020
Nicole
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Love Smith.ai Chat!
I love the Smith.ai website chat. There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!
PROSI love the Smith.ai website chat. There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!
CONSNothing. I love it! Wouldn't change a thing.
Vendor Response
Hi Nicole, thank you for your time writing a lovely review! We're thrilled to hear that our chat solution has provided a level of comfort for your clients while integrating seamlessly with your existing CRM software.
Replied September 2020
Neal
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Smith.ai is a client lead generating machine!
Smith.ai has provided an average of 50 new client leads a month since we added the service to the website. The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.
PROSAfter reviewing various automated chat solutions we advised our client to use Smith.ai as the best solution for their needs. It was simple to implement and had minimal impact on the speed of the website. The interface was easy to modify for visitors.
CONSIt needs an easier way to white label the service.
Reason for choosing Smith.ai
The decision to use Smith.ai chat was driven by the expandability to go from a free solution to an unlimited question option all the way to a human response system as the product proved itself.
Vendor Response
Thank you for the review Neal! We're happy to hear that your lead conversion of new clients has improved since adding Smith.ai chat to your website.
Replied September 2020
Brian
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
Simple way to start a great client experience
There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.
PROSEasy to deploy - Smith.ai provided a small code snippet to add to our page and we were live. Quality of responses - we already use Smith's Receptionist services, which gave me the comfort that the quality of people answering chats would be professional, consistently polite and knowledgeable. We get an email with the full text of the chat so we know everything that has been communicated by the prospective client already so we don't ask them the same questions over again.
CONSThere is really nothing bad I can say about Smith Chat or Smith.ai as a company. We view them as a business partner and trust them to interact with clients and potential clients and represent us well, and they have never let us down.
Vendor Response
Thank you for the review, Brian! We're thrilled to hear that deploying our chat solution on your website was quick and easy. Our team of trained professionals always ensure to capture relevant information with your prospective clients.
Replied September 2020
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great service - highly recommend
Would highly recommend.
PROSThe software is very user friendly and integrates well with our website.
CONSThere are limited communication features.
Reasons for switching to Smith.ai
Cost
Vendor Response
Thank you for the kind words! We're happy to provide your team with a user-friendly solution for your website.
Replied September 2020
Maria
Legal Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Smith Chat Service adds Great Value to your Firm
My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick. The Free Chat service is fully comparable to my prior paid chat service, which it replaced. Even existing clients use it to reach out to me - this is how easy it is to use from any platform (computer, phone, table, etc.).
PROSThis is FREE software to Smith Customers that integrates effortlessly with your website, and is highly customizable both visually (to blend with the look of the website), and content-wise. For me, it replaced a paid Chat service, with the same effect. It is a great tool that potential clients use to reach out to my Firm, and I also see many existing clients sending messages via the Chat service as a way to communicate. The message email is instant, clear and very professional. I highly recommend this service to my peers.
CONSThere are no drawbacks that I can think of with the Smith Chat service.
Reasons for switching to Smith.ai
The service I had was paid, and the cost /benefit analysis was not great. I switched to Smith Chat to "try it out" but it was so easy to customize and integrate with my website, that I kept the service as its function is practically identical to my prior paid service. I am very grateful for this feature offered by Smith.
Vendor Response
Thank you Maria! We're more than happy to be an asset to your firm with our chat solution!
Replied October 2020
ramon
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Review on Smith.ai for a Law Firm
Overall we are very satisfied with Smith.ai, our clients get exceptional service when speaking to their reps and the reps quickly load the messages and send them to us so we can call clients and vendors back in a timely manner. Smith.ai also gave us a discount if you paid in advance, which was great.
PROSOur Firm loves the quick turnaround time when Smith.ai takes a message on our behalf, transfers the calls or takes a message to call back. The reps read the instructions and clients get excellent care. The notes the reps input transfer over to our Filevine system which feed into each of our clients cases for easy tracking which results in a positive client interaction.
CONSWe had a bit of a hard time integrating the messages directly into the clients cases in our case management platform, but a Smith ai rep worked with us as well as a rep from Filevine to fix this.
Vendor Response
Thank you for your review, Ramon! We're happy to handle conversations and share detailed summaries so you're always prepared for potential next steps!
Replied August 2022
Juanita
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
I prefer a consistent person to answer the phone
I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office.
PROSI loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.
CONSI hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.
Reason for choosing Smith.ai
I’m in a Facebook group for lawyers who work remotely and Smith Ai had better reviews by the attorneys in that group
Vendor Response
Thank you for your review, Juanita! We're happy to handle calls from your leads and clients for your business!
Replied May 2022
Ramon
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Smith Ai for Law Firm
Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls.
PROSBeing able to use phone reps to accurately receive message on our behalf.
CONSSometimes the reps don’t follow detailed instructions, this can cause us to lose clients.
Vendor Response
Thank you for your review, Ramon! We're happy to be handling conversations with clients for your business!
Replied February 2023
Shawn
Legal Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
The Future Of Web Chat
Overall I am happy. Smith.ai makes good effort to offer client support.
PROSThe Smith.AI live website chat does a tremendous job collecting lead information from web site visitors. It promptly collects phone number and email address information accurately. Only serious inquiries leave this information upfront, and it is easy to follow up with them. The pricing for the product is a great value. The cost of live chat support is very competitive. The services integrate very well with my existing CRM.
CONSThe interface is not the most intuitive to learn but customer support has been great with instructing on how to use it and offer assistance with setting up the whole service.
Reason for choosing Smith.ai
The pricing is very competitive compared to other Live Chat services.
Reasons for switching to Smith.ai
Smith.ai offered a free trial, and the quality lead results have been fantastic.
Vendor Response
Hi Shawn, thank you for your time to leave us a review. We're happy to hear that following up with potential clients is more effective using our live chat solution and CRM integration.
Replied September 2020
Sonia
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Allows me to be in 2 places at once
As a business owner, we wear so many hats. Smith. ai allows me to be in 2 places at once and ensure my calls are always answered and inquiries always receive a response. My business runs so smoothly because of them!
CONSI have zero complaints! Their customer service is amazing and they've always addressed any needs I have.
Vendor Response
Thank you for the kind words! We're happy to ensure your business runs smoothly while managing multiple responsibilities simultaneously.
Replied September 2020
Justie
Law Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great Customer Care and Functionality
I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!
PROSEase of use. Ease of onboarding. I can manage my own chat disclaimer and everything from my dashboard. This is ALWAYS available to the clients/site visitors.
CONSHow little potential clients actually use it!
Vendor Response
Thank you for the kind words, Justie! Our trained professionals do a great job with providing complete and detailed transcripts of all chat communications.
Replied September 2020
Olivia
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Live Chat is a No Brainer for my Firm
I’ve used smith.ai receptionist services, and the Live Chat was a no brainer for me. The live chat receptionists interact in real time with website visitors in the same way he or she would interact on a live phone call. I’ve received great leads from the service. I think it’s important to meet leads where they are, and they now expect live chat.
CONSI honestly can’t think of a negative. Smith.ai Live Chat has been great for my firm.
Vendor Response
Thank you for your review, Olivia! We're more than happy to help capture your web leads for your firm!
Replied June 2021
Scott
Legal Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Smith.ai chat
Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for use to be there at all times, even when we're not.
PROSWe've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications.
CONSNothing, we're generally pleased with the service overall.
Vendor Response
Thank you for the review, Scott! We're happy to hear that Smith.ai has been one of the easiest solutions to use for your business.
Replied September 2020
Amber
Computer Networking, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Awesome easy way to capture leads without trying!
We are minimizing time on the phone with tedious conversations trying to extract pertinent information and instead we are able to simply get that info, and then talk with the customer with their questions already answered, ready to serve them without long conversations and wasted time.
PROSI like how I can customize the conversation with the customer, gather their info and then have a transcript sent to my email and understand what the customer needs and is looking for without me having to do any of that work upfront.
CONSThere's nothing I don't like, we are using a free version of this software for right now and its doing the job we want it to.
Vendor Response
Thanks for the review Amber! We're very happy you're having a good experience with our free AI Chatbot and that it's capturing the info you need from your potential customers. Our CRM integration will seamlessly transition that info from Chatbot into Salesforce, Cleo, Calendly or most other services you might use! Best, Smith.ai Team
Replied January 2020
Tiffany
Legal Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Helped our small law firm convert leads to clients.
We've enjoyed their service for capturing visitors to our law firm website and blog and converting them to clients.
PROSEase of set up, quick website implementation, month to month contract.
CONSWorking out the kinks up front with the auto-bot.
Vendor Response
Hi Tiffany, Thank you for taking the time to leave us a great review! Our trained professionals do a great job with converting leads to clients. Please feel free to let us know how we can improve for your business. Have a great new year! Best, Smith.ai Team
Replied January 2020
Lauren
Non-Profit Organization Management, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great Tool for Bar Associations!
We have had a wonderful experience with Smith.ai thus far. The customer service team is easy to contact and prompt with requests. Training tools are easy to understand. Having the Chatbot has resulted in less calls to the reception desk, resulting in faster response times to the public since we do not have a full time receptionist.
PROSI like that we receive a transcript of each conversation- this makes requests easy to funnel to the appropriate person within the bar.
CONSSometimes answers are too generic- however all response codes that we have implemented seem to work well. Generic answers are often to questions that we do not have the ability to code in and are not typical.
Vendor Response
Thanks for the review Laurenwe're happy you're so happy with the service! We're always improving Chatbot and will keep you updated as we do! Best, The Smith.ai Team
Replied January 2020
Sara
Computer Networking, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Serve your clients ASAP
I started with Smith 3 years ago after hearing the developer speaking on a podcast. I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option. I sighed up with them and never looked back. They even make outgoing calls and can help me with other tasks besides handing incoming communications.
PROSI really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them. It is vital to communicate with incoming contacts. Smith is great. They have awesome customer service and always make clients feel welcomed and valued.
CONSThe free version does not work well. The receptionist answered chat is the service that really works.
Reason for choosing Smith.ai
n/a
Vendor Response
Thank you for your review, Sara! We're happy to be responding to your new leads that find your business on Google!
Replied April 2021
Sara
Law Practice, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
The Free Chatbot is Great
Great customer service and great free bot. Definitely recommend this chatbot.
PROSLove that they offer a free chatbot for our site. It was easy to set up and use. This was a feature we wanted on our site, but didn't want to pay.
CONSNot many questions allowed for the free version, so I had to play around with it a bit to get what I needed. I wish there were 2 more option questions in the free version.
Vendor Response
Thanks for the review, Sara! We're always working to improve our Chatbot, so this feedback is very welcome! Just so you know, we do offer unlimited questions and free white glove set-up on the Chatbot as part of our 24/7 staffed live chat. You can try that for up to 20-chats/14-days to see what it can do: smith.ai/chat
Replied March 2020
Ryan
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
The Future of Law Firm Web Chat
The ability to use artificial intelligence is amazing for a small law firm. Combining answers to frequently asked questions gives us the ability to give our clients and potential clients what they need 24/7/365. The bot is very easy to use and the Smith.AI team is very helpful. Smith.AI is helping us turn website visitors into clients.
CONSI wish I could make the chat more prominent on my website. I also wished it was live staffed 24/7.
Vendor Response
Thanks for the review, Ryan! We're grateful to hear our chat solution is helping convert your website's visitors into potential clients!
Replied September 2020