All springbig Reviews
1-13 of 13 Reviews
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Melissa
Retail, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Switch to SpringBig
SpringBig gives us a lot of options our old SMS system did not. It is much easier to format messages and insert images. We can also target way more groups now. And the customer service is top notch.
CONSWe can't write our own texts (compliance, I get it, but I don't like it). We run out of credits and have to pay overages but there is no warning when it is getting close.
Reasons for switching to springbig
We invested in Headset and the SB connection with them sold us on the SMS switch. Plus, they were really difficult to use and the customer service was some of the worst I've ever experienced.
Jenessa
Capital Markets, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2022
Sprung off SpringBig
The system is easy to learn/use! Once I was taught once it was really intuitive the next time I needed to use it! I love that is has different picture option to change up what customers are receiving! My favorite part is that they give you data on the click success. That date helps me write better texts and determine what my customers want to hear about and when!
CONSI would love a mobile version where I could pull up the click rate optics! Or maybe even just a daily or weekly report of how texting went. I think that knowing is really helpful but I don't always remember to go check after I've sent the message. It would be great to get an update on how it went after it has been out for a few hours
Joseph
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2022
Designed to hide charges and hide customer file data management
Feel totally betrayed and ripped off by your company's policy to hide ad info from your clients so that you can boost charges for numbers you should have flagged and removed.
PROSFairly easy to use, covers basic functional needs
CONSList management sucks and is blocked from the client. We just learned we have been double charged over and over for undeliverable numbers. So instead of clearing out undeliverable numbers, they keep sending and keep charging. I have wasted thousands and thousands of dollars at least with this company over past couple of years and the fact they hide that this is normal for their system is robbery. I would not recommend this service.
Reason for choosing springbig
Recommended choice at the time. Will be sure to let other companies know that they are paying for undeliverable numbers.
Hussein
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Olswell
I’m satisfied and used in all of our store
PROSEase of use and easy to teach. SpringBig staff is always willing to help and train.
CONSCost for pictures messages. It seems to be eating most of the credits
Reason for choosing springbig
Ease of use
Kenneth Matt
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
My Springbig Review
Overall our experience has been good and we enjoy using it.
PROSI like the multitude of options as well as the customer service our rep [SENSITIVE CONTENT] has provided us. He has gone above and beyond.
CONSI don't like that I can't set up a double points reward day based on the day and in a set time frame to shut off.
Reason for choosing springbig
I was not employed at the time of implementation
anthony
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Saving time with Autoconnects
I like how we are able to easily schedule and connect auto text messaging and actions for our clients. This allows us to do deals and specials through our loyalty program with ease.
CONSthe interface is a bit clunky and so is the customer wallet feature.
Reason for choosing springbig
Springbig is most commonly used in our industry so I felt with integration in our systems this would be the best.
Beth
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2022
Review
We are trying to drive traffic in and sometimes SpringBig doesn't work that great with PosaBit
PROSTexting and adding points to customers has been great
CONSIt has been hard since we have PosaBit and no one really has a firm answer for the best was to do extra stuff like matching up SB to Pos in the system for discounts
Reason for choosing springbig
Because we had it before but didn't have the best teacher for it.
Reasons for switching to springbig
To be able to drive traffic in with text messaging & bonus points program
Kevin
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Spring Big & MOOD
The programmed texts, and the integration with our POS (LeafLogix) both work very well
CONSsometimes, users do not get texts delivered because their Mobile provider blocks it
Bryon
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2023
They waste your time
waste of time I missed my lunch delivery for mass text using a competitor
PROSsigned up text messaging marketing they were very communicative. I got my credit card charged it then I didn’t hear from him for days. We missed our lunch.
CONSlack of follow through communication is poor they don’t act or move, till you threaten to leave
Arthur
Nanotechnology, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Beware of SpringBig scam, they lie about everything
Garbage , trash, horrible, run far away from spring big and fast!!
PROSIt’s all shiny and pretty but the staff, costumer service is garbage. They are trained scammers. Specifically sales rep/costumer service guy name Tom
CONSThey are a scam and your business will lose revenue
Abraham
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2024
Terrible, do your research
The customer service in 2021/2022 Some of the employees that wisely moved on
CONSNo deliverability whatsoever Always hidden charges The company try to back bill two years worth of taxes that they forgot to charge on their invoices
Luke
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
[SENSITIVE CONTENT] is the best Springbig rep
It has been a very positive experience but I must reiterate that is because [SENSITIVE CONTENT] is our sales rep. We would have left for another firm otherwise
PROS[SENSITIVE CONTENT]has shown us how to utilize every capability of the software to enhance our customer interactions and works with us every week to make sure we stay on the right path
CONSVery expensive for broad campaigns once you have a lot of users - forced to do targeted campaigns which are great but require more time
Reason for choosing springbig
[SENSITIVE CONTENT]
Austin
Retail, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
SpringBig Review
I love SpringBig, this system has helped our store immensely.
PROSI lvoe the fact our customers can redeem points and get alerts on our latest deals.
CONSI wish we didn't need MMS messaging to reach all subscribers.