Tidio Chat Software


 

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make their live chat interface match the look and feel of their existing online assets. Additionally, it includes support for over 140 languages.

Tidio Chat is mobile compatible, which ensures that customers on mobile devices don’t have any of the problems commonly encountered when live chatting on devices with small screens. If no agents or employees are available, users can leave “offline messages.” And, with use of a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.

Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.

 

Tidio Chat - Chat pop-up
 
  • Tidio Chat - Chat pop-up
    Chat pop-up
  • Tidio Chat - Active users
    Active users
  • Tidio Chat - Automatic messages
    Automatic messages
  • Tidio Chat - Appearance
    Appearance
  • Tidio Chat - Connect with devices
    Connect with devices
  • Tidio Chat - Apps
    Apps
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

36 Reviews of Tidio Chat

 

Start your review of Tidio Chat

Click to start
https://www.softwareadvice.com/crm/tidio-chat-review/
Software Advice Reviews (2)
More Reviews (34)

Showing 1-2 of 2

Femi from Lawrencia Consulting
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Essential Plugin

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Tidio is very easy to set-up and you can automate tailored responses for your customers. At a cost of zero [You pay for some premium features], you can't go wrong

Cons

I personally don't like the fact that you need to input your email before chatting on a website, it feels like you are about to spam the customer. Also very prone to bugs

Review Source
 
 

Kristina from Six Degree Talent
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Not impressed

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Cons

I did like the fact that you could download to your desktop without having a browser page open all day. Downloading to your desktop doesn't work. We have missed several notifications. It can be confusing.

Review Source
 
 
 
Showing 1-20 of 34

Tim from Rentals Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

The best chat tool for your website on the market.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The best chat tool plugin for my WordPress websites.

Pros

I am using the free tool currently for some of my websites and it works perfectly.
The IOS app is great, this way you can receive live notifications and chat with customers from wherever you are.
The auto messaging helps out when your not available, especially helpful when not having 24/7 customer service.
The free tool is great

Cons

Totally understandable however the free version is limited in some ways. Still, I couldn't ask for more options as in my case the free subscription is already sufficient.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: October 2018

October 2018

 

Amazing review, thank you so much for being with us!

 

Jose Asdrubal from Upwork
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

User-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It really easy to use, it allows you to maintain more than one chat at a time and still have the other chats opened.

Cons

It is very limited in regarding the interactions you can do with a client.

Review Source: Capterra
 


September 2018

September 2018

Good for Wordpress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The wordpress integration was amazing and simple to use

Cons

None. It literally serves its purpose with little complication

Review Source: Capterra
 


September 2018

September 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The interface is similar to other live chats, so its easy to use. The price is fine too.

Cons

Using the chat frequently, sometimes there were bugs from which the chat stops.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: September 2018

September 2018

 

Thanks for your honest response! It would be great if you could reach out to us on our support chat (located in the bottom-right corner of your admin panel) so we can help you with the issue you mentioned in Cons ;)

 

Pratik from Scriptze
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

The new update is just outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is good, I got good leads just that I was not satisfied browsing through their admin panel.

Pros

The new chat widget design and its automation

Cons

The design for backend, I mean, It is not that friendly, THE UI is not attractive at all, This is an issue which I think is on all chat app except Intercom ofcourse.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: September 2018

September 2018

 

Thank you for your honest review! We're doing our best to improve the UI and make things easier.

 

Esteban Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Good Live chat tool

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The tool is easy to use. It offers the option to create your own templates Also it give you the option to be more active by giving messages to the user through the live chat button which is good for promotions and campaigns.
The reporting option is very important as it allows you to keep a track of our statistics and other users as well

Cons

The templates option is not the most attractive nor user-friendly one. It doesn't allow you to snooze or close tickets which makes the inbox a bit messy

Review Source: GetApp
 

Brandon from Quite Right Records

July 2018

July 2018

Tidio is wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Instant communication and even automated messages with customers. A direct chat box on our website which is inviting and easy to find for any questions.

Pros

Incredibly easy to setup and integrate with Shopify. This program has been instrumental in using it only a few weeks, it helps us easily answer and automate customer questions and gives them an instant chat window on our website for instant access. This has already removed the barrier of communication with our clients that can answer questions, and we can manage in the Tidio desktop app!

Cons

Nothing bad to say at all right now. This software is great and already showing it's worth to us! May have other feedback later, but for now, it's great!

Review Source: Capterra
 


June 2018

June 2018

Smooth, affordable wordpress implementation to boost conversions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's clear that users like chat with customer service agents, but how do you do it? I looked at a bunch of different options for my wordpress site and settled on tidio. It's easy to implement via plugin, it's reasonably priced, and it has nearly all the features I'd like.

Cons

Only thing I'd improve is the visiability of the chat function. If I could make the small chat bubble larger with more text, it might help get users to utilize it.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: June 2018

June 2018

 

Hello,

Thank you for the wonderful review!

We're indeed planning to implement an option to re-size the widget, so hopefully it will perfectly suit your site! Please also let us know if there are any other improvements we can make to be a 10/10 app for you :)

 


June 2018

June 2018

useful Live chat option for your website

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use chat plugin. Integration with our WordPress website was seamless. Carried out live chats and also "had" the option of letting users send a message when offline (We moved away from Tidio when this offline chat was taken away)

Cons

Not too many that we could think of. Had most of the features that we needed. But since having the offline chat was of high importance to us, we decided to move away from Tidio.

Review Source: GetApp
 

Kenneth from Cut 'N' Paste

June 2018

June 2018

Free and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's another way to make it easier for clients to contact you.

Pros

This is a good product for your website. Easy to implement into the website and works like advertised.

Cons

Nothing really, It slows down your site a little, but nothing significant. How can you complain with a free version and 100 automatisations included...

Review Source: Capterra
 

rick from love your pets too

June 2018

June 2018

Chat program for your website. We were never able to get it to notify us when we had a message.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nothing really. Unless you were sitting and monitoring it, we were never able to get it to notify us when someone was chatting.

Cons

Unless you were sitting and monitoring it, we were never able to get it to notify us when someone was chatting.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: June 2018

June 2018

 

Hi Rick,

I'm really sorry to hear that. The issue you've described indicates that your mobile app is not keeping you online - we can fix that immediately in our database - please contact me at olek@tidio.net and I'll help you fix this.

I'm looking forward to your reply.

 


May 2018

May 2018

Good tool to start with an online chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It a less than 30 min a have a fully operational chat on my website

Pros

It's free. If you don't have a lot of money to invest in the online chat for your website this tool was made for you.
Easy to implement, free to start - what else to ask for ? The support is very reactive, normally you have your answer in less that 5 min.
I integrate this chat on my prestashop website and it took me less that 30 min to do all the settings.

Cons

There is no native module for prestashop. You need to install the module that allows you to integrate a javascript in your header. It was easy, but still, it would have been easier if they have a prestashop module.

Review Source: Capterra
 

Vicky from ACE POS Solutions Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

A great service for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lots of features, easy to integrate and use chat. Great value for money, especially with the mobile apps.

Pros

A lot of features not seen in more expensive chat solutions. Love the mobile app and integration to other popular small business cloud services

Cons

A little buggy at times and widget is slow to load on the web site. Customer service is on and off as they respond quickly but the agents are not all professional.

Review Source: Capterra
 


March 2018

March 2018

Recently chose Tidio over all other free webchat software, simply because of how polished it is.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tidio chat's visual styles, customisation, and user friendliness makes it the winner for a product designed to feel, friendly for users! Other Live Chat providers are clunky and can take a long time to integrate, but Tidio just gets the job done - no nonsense, and for free. What they do then charge for (should you need it) is meaningful, and worth paying for.

Cons

When users are chatting via Tidio on a mobile device, they currently cannot upload/send files and attachments, despite being able to on a desktop. So slightly limiting, but have been ensured by super friendly customer services that this functionality will be coming soon.

Review Source: Capterra
 

Bridget from Idavee, LLC

March 2018

March 2018

Can't believe how great this is for zero cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I know there are different levels and you can pay more for more options, but the free version works very well for our small e-commerce site. It makes it look like we're more than a mom and pop shop, but it's easy for us to use!

Cons

I sometimes have issues with the mobile app keeping me logged in and I have missed messages in the past. I can't verify that this is a problem with their software, or my phone, though.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: March 2018

March 2018

 

Thank you for your review! We hope Tidio will benefit your business. :) Can you reach out to us on our live chat so we can help you with the mobile notifications?

 

Pershanthen from Synchrothink
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Tidio for me, is the best integratable live chat systems for websites out there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It enable Developers to easily integrate live chat into websites

Pros

There is so many Live chat systems out there, for me this is the best. Its so easy to setup and integrate into a website that was built in any platform. Really awesome stuff.

Cons

Well because i am using the free version, i can only have one operator. A second operator is paid but overall this is a good choice.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: February 2018

February 2018

 

We're really happy to see your review. Thank you!

 

Trevor from Mighty Bright

January 2018

January 2018

Helps me with conversions on my Shopify Store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it can be set up to operate on auto-pilot on specific pages or actions. It's like adding a customer service agent to my team.

Review Source: Capterra
 

Mateusz from picksaas.com
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

A really nice and well-designed free live chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Really great, modern-looking design
- Offers all the basic functionality in the free version
- Mobile app and desktop app
- Easy-to-craft automations

Cons

- I preferred the online/offline mode, right now it's not available, anymore
- The desktop app sometimes doesn't remember my login and password

Review Source: GetApp
 

Dominick from Private

December 2017

December 2017

Looks great on the outside but features not fully completed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons

1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Review Source: Capterra
 

aaron from nationwide access llc

November 2017

November 2017

This chat application is okay. There's still a lot of room for improvement though.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this for one of our website. Not the best app, but it helps a lot with customer service.

Pros

It is really easy to set up and you can easily customize it. Customer support team is great as well.

Cons

Not all offline messages are being received by us. Which sometimes causes problems with our customers.

Review Source: Capterra
 
 
Write a Review