All Yesware Reviews
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Alvaro
1 employee
Used more than 2 years
OVERALL RATING:
5
Reviewed January 2023
Ezpz email management
Terra
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
The best value for complex features
The most robust email tracking software with the most reasonable price tag.
PROSEmail tracking is a huge deal for us. While most CRMs offer it, they don't offer the ability to see who opened the email if you sent it to more than one person. They just tell you "someone opened your email". This was annoying to us so we found Yesware. Not only will it tell us who opened it, when, where, on what but it can also do amazing things like tell you if/when someone opened your attachment, how many times, AND (here's the kicker) how long they looked at the attachment. After the free trial, which is an ample 30 days, we were hooked. Oh! The notifications! Most systems gave us notifications in their system so we would have to keep going back to see notifications. Yesware gives me popup notifications, in real time, no matter what I'm doing on my computer so I always know when someone opened an email. Also, the price is not bad. It's really worth it.
CONSIt takes a while for the system to learn who is who. After a few emails though, it can tell me "Customer service opened you email" instead of "someone at Company A opened your email".
Mike
Verified reviewer
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Solid Email Enhancing Sales Tool
Yesware's mailmerge and templates are some of the best in the industry in terms of ease of use and overall function. The read receipts and reminders were a nice plus as well and I never had any issue with the usability of the product.
CONSThere are now better products on the market - available for less. Vocus.io is the tool we are now using which has all the same features as yesware, but then adds even more and is nearly half the price. While I liked using yesware, it is not something I see myself using now that the market has moved beyond it.
Ellie
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
FUNCTIONALITY
2
Reviewed May 2019
very average
I like that I can see when someone opens my email .
CONSThe BEST way to track with Yesware is to only send an email to one person. If you send to multiple, you'll see "someone" opened your email often times, rather than a name. You cannot always see what kind of device they opened it on. You also cannot get notifications for opens unless you are sitting down at your computer - no mobile application. The mail-merge feature is great conceptually, but if you are creating a campaign and have a sensitive mouse that goes back when you swipe back - you will lose ALL of your work. There is no auto-save or any protection. ALWAYS build out your campaigns in a place where you will not lose your work.
Ben
Verified reviewer
Information Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Great for Email Tracking and Mail Merges
The mail merge function and SFDC integrations are my favorite part. It integrates seamlessly with SFDC, and the mail merge functionality is easy to use (even for sales reps).
CONSI wish Yesware would work with more VOIP providers to act as an email AND one-click-call system within SFDC.
Sarah
Verified reviewer
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed December 2017
Using Yesware to track the emails I'm sending and doing mailmerges
You get real-time notifications when someone opens your email or clicks on a link in them which is very helpful when you have to follow-up with someone. I also keep email templates which saves a lot of time when reaching out to people.
PROSReal-time notifications when someone opens an email or clicks on an email. I also like that you can save and easily re-use email templates.
CONSI wish the interface was a little easier to use and the reporting software was more straightforward.
George
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Great tracking features, but wasn't used to its fullest potential
Yesware is fantastic for tracking emails it's quick, alerts you when something has been opened and has great tools for checking opens of a single email thread.
CONSThere's no doubt a lot more functionality here, but I never used any of it because I had no idea how. I'd like to see the software offer up tips to access those other features.
Érick
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
Excellent to keep track of my emails
Yesware is awesome but I'd prefer a software integrated with our marketing and CRM software of choice.
PROSWorks just fine. With Yesware I'm able to keep track my sent emails and deliver better follow-ups with its templates.
CONSIt's kinda expensive and not integrated with marketing and CRM softwares other than Salesforce which limits its usefulness.
Miranda
Verified reviewer
Marketing and Advertising, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
The Best Email Marketing Campaign
I love how this integrates with Sales Force and how you can customize campaigns. The email tracking is super useful (sometimes it doesn't show exact details though) as it can tell when a client is engaging and when are the best times for outreach.
CONSI wish there were more helpful tutorials on best practices of this product and that editing a campaign already in use was a bit more intuitive.
Igor
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Practical email automation tool
I'm using Yesware's templates to send many mails from testdome.com every day, and it's been a very reliable tool.
PROSGood solution for email templates - easy to set up and use. Good email scheduling and tracking.
CONSReformatting links used in templates. Email scheduling could be improved by adding "Send in X hours".
Jeff
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2018
Effective for keeping external communications logged to our CRM
The automatic syncing of emails to Salesforce is great, and seamless when paired with G-suite Mail. I'm a huge fan of their notification tool too to bubble up specific threads at any specified time.
CONSThe touchpoints tool is nice, but needs the ability to integrate to a flow (i.e. a form submission from your site should automatically dump the lead into an SDRs touchpoint.
Paul
Financial Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Why I Can't Imagine Doing Sales Without Yesware
Yesware has been a game-changer for me since I've been using it for months. My productivity has increased and my email outreach has improved as a result of the software.One of my favorite features of Yesware is the email tracking function. Knowing when my prospects are responding to my emails is tremendously useful for planning when to follow up. And Yesware's analytics are incredibly insightful, letting me know which emails are succeeding and which may benefit from some modification.Another significant time-saver for me is the mail merging tool. I can construct a template in Yesware and send customized emails with only a few clicks instead of manually sending the same email to several recipients. It has greatly increased the effectiveness of my outreach, freeing me up to concentrate on other crucial activities.Overall, my experience with Yesware has been excellent. I've been able to increase my outcomes and streamline my sales outreach.
PROSI simply wanted to share my Yesware user experience. You know how it goes, we're constantly looking for methods to streamline our outreach and save time. My prayers have been answered by Yesware, I suppose.The email tracking has to be my favorite feature. Seeing my prospects open my emails and click on my links makes me feel like a spy. To see who will answer first, it's like a game. And I'll tell you, it's been effective! Deals are getting closed at a higher rate than previously.Also, the mail merging function is innovative. The same message would take me hours to copy and paste to many recipients. With Yesware, I merely build a template, hit send, and watch the magic unfold. The best thing, though? I don't have to be concerned about inadvertently emailing the incorrect recipient. To me, that is a victory!In conclusion, I heartily endorse Yesware to any salesperson trying to improve. Without the pay, it's like having a personal assistant. I appreciate you helping me out, Yesware (and more fun).
CONSI adore the mail merge function. I can personalize my emails without having to start from scratch every time, which saves me a ton of time. And let's face it, I consider anything that saves me time a victory.Nevertheless, I do have one issue with Yesware: occasionally, the email tracking can be a little too effective. I once sent a prospect an email but failed to turn off tracking. I had no idea that they had read the email over 20 times! I started to fear that they might be stalking me. They simply had a strong interest in our product, it turns out. Yet even so, it was a little unsettling.All in all, I highly recommend Yesware to any salesperson looking to up their game. Just be careful with that email tracking, it's like having a secret weapon that you have to use responsibly.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
A Must For Anyone in the Sales/BizDev Field
Overall, Yesware's suite of tools have a huge impact on our sales and been very helpful. Some of it's features are available in most CRM platforms but it is pretty helpful to have it all available in one spot.
PROSWe initially looked into Yesware for our email sequences and reporting before we understood what its full offerings. Once we discovered that you can also share templates and allow each team member to track their own/others performance, we decided to give it a try. It has been a valuable tool/motivator for our entire team to meet and exceed their sale goals.
CONSYesware recently added a "Spam Risk Detection" feature that is supposed to predict the probability of your email being flagged as spam. Based on a few responses we received from existing clients, our newsletters' have been ending up in their spam folder while Yesware's "detector" suggested it was low risk. It could use a bit of tuning but we consider it a bonus feature.
Anonymous
2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed May 2020
Great email tracking software
Yesware is very simple and easy to use. Yet, it's a powerful software that has helped grow our business.
PROSYesware is great at what it does. I use it to track emails, and it is always accurate and prompt. It enables me to engage prospects and clients in a timely fashion.
CONSIt's a little pricey per user. Yes, I know it's in line with industry pricing, but as our team grows it's getting pricey.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2018
If you are in sales, you should be using this!
Fantastic as long as you are OK with some problems with CRM.
PROSI was introduced to this software at my first SaaS job, and wish I had been introduced to this at the beginning of my career. I love knowing when a prospect is opening my emails and forwarding it within an organization. It also allows me the opportunity to reignite cold conversations.
CONSDidn’t integrate too seemlessly with SFDC and customer support is something left to be desired.
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great For Any Salesperson!
Yesware makes me more efficient and effective as a salesperson and relationship builder.
PROSFirst of all, the email tracking feature of Yesware has been life-changing. I no longer have to try to read a client's mind or guess when the appropriate time to follow up is. Beyond follow-ups, I can also track email performance, which is an incredibly powerful advantage to have when half of your job is through email communication.
CONSI wish it was more customizable, but overall I have gained so much from using this software.
Aaron
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2016
Very useful for individual contributors
Yesware was one of the original pioneers of software for salespeople. While it's become increasingly competitive, I'd still say it's a great choice, especially for reps who are responsible for the full sales cycle, reporting and forecasting for themselves. Now standard features like email analytics to let you know a prospect opened an email or clicked a link were magical. Since they've layered on a bunch of other features like dialers, step cadences, predictive analytics. In the end you have a lot of choices here, but I recommend taking them up on their free trial period and decide for yourself.
PROSFast time to value
CONSDriving teamwide adoption can be a challenge
Maurizio
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2018
I love using Yesware. One of my favorite softwares for work.
The thing I like the most about this software is that it will tell you not only when someone opens an email but actually what they are clicking on and looking at within the email.
CONSThe thing I like the least is that sometimes it won't sync to a certain email and the tracking tools won't work. This happens very, very rarely.
Heyden
Financial Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
This software is amazing
Enabling sales team to connect more closely with their prospect pools.
PROSCheck open, open rates, send later, templates, batch send using templates. This software has it all. Even works on Gmail and Outlook. Customer service also very responsive.
CONSEnterprise edition is not cheap, but is probably worth it.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Spying on your customers
Great tool that easily connects with our mail system to check when customers open and click on emails. Tool is so helpful in the sales process
CONSNothing really, I guess the software could be cheaper so we can expand it to the whole organization.
Matt
Oil & Energy, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2017
Very useful to track emails and when they are opened. This information is incredibly useful.
Valuable insights on prospect interest.
PROSThe email tracking. Knowing when emails are read and how often they are viewed helps understand prospect interest.
CONSAn alert pops up every time you view the email you are tracking. This can get annoying and clutter your alerts. The additional features like templates aren't explained very well. I'm sure I would like them, but I don't because of the fact I'd have to teach myself.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Very efficient relationship builder
Overall the platform saves us a lot of time and great for creating campaigns.
PROSReally good for insights i.e. you can see when someone has clicked on an email and also the links they are clicking on. Templates are great too and all mobile responsive.
CONSNot many negatives, but sometimes I have found the reporting to be quite complicated. Could do with simplifying a little bit.
Anonymous
10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed October 2018
Great sales productivity tool
Overall the experience has been very good. We have an inside sales team who use the tool and they see many benefits from it, including boosting productivity and tracking the opens/clicks that they get from campaigns and templates.
PROSThe interface is very user friendly, with an attractive appearance. I think the layout is logical and it's easy to find what you need, even though some functionalities don't appear to be accessible from every page, which would be useful (for example, from the home page you can access templates but not campaigns). The reporting is useful but could be more extensive. What I find the best thing about this tool is that you can train a novice o use it in an hour, and they can really boost their sales productivity by setting up campaigns and templates.
CONSIt would be useful if you could create a signature block which can be inserted into new templates (similar to Outlook), because when you copy/paste your signature into a template it requires a lot of formatting. I have used a similar tool called Tout and this was a good feature of that tool. Also, to insert an image you need to use a URL which is not easy to do and I feel it makes the process of inserting them too complex.
Sanjay
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2017
Started Yesware wilth its free version, found it so useful went for the paid version.
The email tracking, Campaign after all these getting the analytics of CTR & OTR gives really a much more clear picture for the marketing strategy.
CONSNothing to say for the desktop usage...if Yesware can provide the Mobile App, it will add much more value for the management. They can take the marketing decision on the go.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2017
Yesware is a great email template tool
Simply to use, saves a lot of time to communicate with your prospects. The software is being updated and developing with time, unlike other vendors who do not update their platform.
PROSIt offers a lot of features, interface is intuitive and it is very easy to use. It gives you the option to save your templates, insert them when needed and saves time to communicate with your prospects.
CONSSometimes the emails do not populate correctly and lags. For example, the name does not populate or the template.