Simplicity of rolling out a referral prgramme

Simplicity, flexibility and customisation options. I really like to way everything is within one system

RR support has been great. Our support person has answered all questions in a quick and timely manner and has really been able to help us make changes and understand how to use

As an admin, RR is great for managing and tracking referrals and affiliate data. I enjoy being able to keep up with all details in real-time and seeing referrals come in for our affiliates. As an affiliate, I enjoy the features RR offers when allowing me to see my referral data and all info I need to be a successful affiliate right on my dashboard as soon as I log in to the portal.

As an admin, RR is very difficult to navigate. I struggled to understand where to find settings changes, how to set up the program and save edits I made to our program, among other things. The different options RR offers are great, but I found it extremely difficult to navigate and understand as a potential first-time affiliate admin user.

Frustrating. The product is so close, but it is hard to pay for onboarding that can't help you do most of what you were told the platform can do.

It (somewhat) integrates with HubSpot and we use this as our CRM>

That nothing works as it should, or as I was told it would before we purchased it. I have waited over a month on an answer from the "support" team regarding an issue that salesperson told me the software could definitely do, but does not.

Our onboarding specialist, [sensitive content hidden], was a great guide as we quickly moved through the milestones to launch. He and the support team are very quick to respond to any question or concerns that comes up. I would highly recommend Referral Rock for any reward program you are launching.

We had a very tight timeline as our previous vendor-partner was not able to meet our needs based on our agreed upon deadline and we were able to go live with our site with CRM integrations within 2 weeks! The customization capabilities was another key factor in our decision to move forward with Referral Rock.

We have a handful of Affiliate Partners who are grandfathered in with separate terms than our current program and unfortunately there is a separate license at $75/mo for each program with different rewards so it's not economical for us to be able to use the program for all partners.

We've loved our experience with Referral Rock! The implementation team is very helpful and our specialist, [sensitive content hidden], is super responsive and willing to help. She didn't overwhelm us with emails or resources, but we always knew we could go to her with any questions. Overall, a really great experience and we definitely recommend!

We needed an easy-to-use affiliate management and payout software that integrated seamlessly with our CRM, HubSpot. We've loved our experience so far and it's been easy for our affiliates to use!

Because we are new to the system, it's sometimes hard to find the settings we're looking for within the system. Also, I wish it were possible for our affiliates to update all of their personal info in their account settings (such as email and Paypal address). Other than that, we are loving it!

Overall great experience. Great customer service and our account manager [sensitive content hidden] was super helpful and knows her product very well!

The best thing is how easy it is for a customer to sign up with a single click and use their dashboard link to check their stats. Our goal was to make it frictionless for the Referring member and Referral Rock certainly does that.

We had to host the landing page within Referral Rock instead of our domain for tracking purposes. This was not ideal but it was the only way to make it work with our system.

Our overall experience with Referral Rock has been positive, largely due to[sensitive content hidden] exemplary onboarding process. The comprehensive, attentive, and responsive support provided throughout our integration phase played a pivotal role in smoothing our transition and maximizing the software's utility. Despite facing a steep learning curve due to the software's interface and grappling with the premium pricing, the onboarding experience significantly mitigated these challenges, setting a solid foundation for our ongoing use of the system.

The acquisition of Referral Rock's software significantly enhanced our referral system, primarily due to the exceptional onboarding service spearheaded by professionals like [sensitive content hidden]. Furthermore, the transparent pricing model and the software's robust, reliable architecture have ensured consistent value.

Despite the many advantages, the software's interface for setting up landing pages and emails is notably outdated and cumbersome, reminiscent of late 1990s technology. Additionally, the pricing strategy places it at the more expensive end of the market spectrum, posing a significant consideration for potential buyers.

Once you get the hang of it and learn the vernacular it's pretty straightforward. And, it seems to have all the features I need without costing a fortune.

Working with the text, like font selection and size, spacing, etc. is super glitchy and I found myself finding workarounds when putting together the member and referral pages. Never did really get it to look the way I wanted it to look. And, if I indented anything it automatically inserted quotations kind of underneath the text. Everything else seems to work fine, but considering the text setup is crucial to the message it seems as though maybe some more functionality attention should be paid to that. Choosing text size is a real pain since there is no way to know exactly what size you are choosing.

Ease of Use Customer Onboarding and Support Minimal to zero developer resource required

Would've been better if the Member portal is even more customizable

It's a complete platform yet flexible. Nice features and integrations.

Not as intuitive, as it is complete, is complex too.

It has been a great few months using the system. As a marketer, it has cut down my time for affiliate management immensely and allowed me to focus on other aspects of growing our affiliate program.The customer support team has also been incredible in assisting with any questions, along with going above and beyond to build snippets of custom code where needed in order to achieve our objectives!

The product is really easy to use! As a marketer, it was great that I could be hands-on with the set up of all our programs. The code needed for our website was also relatively simple for our developer to implement- making the process of setting up referral rock smooth.I also really like that the system updates all the members of their rewards statuses, giving them some motivation to drive more referrals!

The system is easy to use but at some points, can be slow to load.

We purchased two plans with Referral Rock. With both implementations, the Referral Rock team has been great to work with. They are very patient and responsive when we have questions. I would give them 6 stars out of 5 if I could. Representative is fantastic!

The software is easy to use and we like the ability to generate reports within the Admin dashboard. It is very reliable for our users.

We bought a more "entry level" plan so we don't have a lot of options to customize multiple fields. There is an upgrade coming in a few months so that may give us more flexibility.

We are just launching our referral campaign, but so far it has been great working with Referral Rock. With their guidance, the software is easy to use - it has been able to do everything I've wanted. The Referral Rock customer support team is fantastic and extremely responsive. Every time I've had a question or ran into an issue, they've been transparent and have helped figure out a solution right away. We have some pretty unique integration requirements, and their team worked with us very closely to get everything setup correctly. The tool was actually quite easy to set up - I like the flexibility of options it provides, especially for rewards. They also have a lot of new member engagement and email automation features that I'm excited to try.

It took a bit of familiarization before I was able to use the dashboard myself, but with the help of the customer success team, was up and running in no time.

Very reliable, easy-to-use product. Referral Rock has made it easy for us to streamline our online member referral program and significantly simplify the process. The user interface is well-designed and makes launching, monitoring, and editing referral campaigns effortless. Their support team was extremely helpful in walking us through custom campaign setup and answering any questions we had throughout the process. Would definitely recommend this product to any size business or non-profit organization looking to expand their reach through referral programs! After using the product for nearly 2 years, we've never received any negative feedback from our members or experienced any down-time with Referral Rock's hosting platform.

I wish there were more options to customize the layout and look of the rewards landing pages and automated emails. Other than that -- the software and support have been great!

People trust referrals but hate using the correct link.

Your team is phenomenally supportive, ranging between my very dumb and basic questions to the slightly more technical inquiries. Always patient, never seem frustrated, and consistently beyond helpful.

The jump from basic plan to middle is huge, it should have a step between the two.

The experience has been phenomenal. I’m still amazed at how easy it is to use and how impactful it has been for our business.

It’s extremely easy to use and distribute once up and running. The team at referral rock was with us each step of the way and made it seamless to get us going.

We haven’t run into any challenges with the program or team.

Referral Rock has made our referral process a breeze. With its easy-to-use dashboard, we can now track the status of each referral in real-time, keeping everyone in the loop. The user-friendly interface is a plus, making it simple for our team to navigate. The platform's organization and automation features have saved us time, streamlining tasks and communication. The support team (Alfonso) has been incredibly helpful, addressing our queries promptly and ensuring a smooth experience.

Just one month into using Referral Rock, it's early to measure the return on investment, but we're expecting more new leads.

Pricing.Customer support and onboarding.

Reward management is cumbersome, had to get support team involved to rename rewards.

Our account manager [SENSITIVE CONTENT HIDDEN] was incredible in getting us fully set up and live within less then a week! Referral Rock has every feature you can need in a referral program.

It takes a little bit of handholding to get set up.

Really good. Onboarding was pretty straightforward.

Ease of use and my account rep., [SENSITIVE CONTENT HIDDEN]

Set up could be more step by step, and a clearer explanation of how everything works during the demo period.

Great

Be able to create own landing page and design

Limited direct integration should be able to integrate with most CRM

The demo was helpful and thorough, the onboarding support and set-up timeline worked well, and we received great customer service before, during, and after onboarding. The system is simple to use and the pricing model suits our franchise structure well.

Flexible pricing structure, suits our needs well.

The referral landing page is awkward to style and to personalise to the degree that we'd like.

Very well made and staffed by great people!

The onboarding process and customer support were extremely helpful and straightforward, I always understood what was needed to ensure success.

We did not have any negative experiences using this platform.

Increased our customer base and exposed our brand to a much bigger audience at a very good ROI compared to the likes of Adwords.

The setup widget is doesn't take long to setup, and understand. You do need some experience with setting up campaigns, but if you miss anything the onboarding team takes you through a pre-launch call and screen sharing - which picked up the things that I had missed.

It's probably no for everyone - given it is a commitment to setup and use - the easiest thing would be to just email your customers. But this adds a layer of tracking and viral-ness given people that are referred to, can also make referrals. To get the most out of it I suggest testing various offers to find a sweet spot.

Very easy and intuitive to set up and implement process

There was some difficulty in integrating our online account opening portal