All Sociocs Reviews
1-25 of 88 Reviews
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Gyarshilal
Verified reviewer
Marketing and Advertising, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Great all rounder platform for me
I recommend Sociocs to firms searching for a simple and effective consumer communication solution. Its two-way text discussions, bulk messaging, auto messaging, and click-to-chat features make it easy for me to engage with consumers and give excellent service. For firms that value efficient communication and client happiness, I think Sociocs is a good alternative.
PROSI like Sociocs to be perfect for companies trying to improve customer service since I really appreciate streamlined communication. I think Sociocs' two-way text conversations are awesome for building relationships and quickly answering customer queries. With Sociocs, firms are able to SMS large client groups, which is really helpful. Plus, Sociocs automates responses to common questions, saving time and boosting communication. It even allows one-click texting, which makes customer communication even better.
CONSSociocs to be an excellent communication tool for businesses, but there are a few drawbacks I need to keep in mind. Primarily, Sociocs is a text messaging platform and doesn't offer as many features as some other customer communication tools. Additionally, Sociocs currently has limited integrations with other tools and platforms, which could be a drawback for me. Lastly, while Sociocs is reasonably priced, it may not be the most affordable option for my small business.
Vendor Response
Thank you for your review and feedback.
Replied March 2023
Prasath
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2023
Sociocs: Customer engagement & online communication tool
Sociocs stands out as an exceptional online customer engagement platform, highly valued by businesses and professionals alike. With its extensive range of features, it enables effortless business text messaging and online bulk text messaging. What sets it apart is its seamless execution of live chat and web chat messaging, ensuring smooth and uninterrupted communication experiences. Sociocs is the go-to solution for efficient customer engagement without any complications or delays.
PROSWe can communicate effectively with our clients as well as provide an outstanding online customer service experience. By using this tool, we can acquire new customers as well as retain existing customers easily to expand. The Google Play store makes it easy for businesses to download and use this highly customizable application. Businesses can enhance their growth and operation efficiency with this tool. The company offers outstanding customer service, social media management tools, and messenger options.
CONSDespite its effectiveness in attracting new clients and accelerating a business's growth exponentially in highly profitable ways, this customer engagement tool has not encountered any issues as of yet. Adding additional features to the app would help it remain relevant to the market and business needs.
Reasons for switching to Sociocs
I switched from Liveagent to Sociocs for its broad acceptance, remarkable customer service experience, affordability, and scalability. Sociocs surpasses expectations with its extensive feature set and flawless functionality, guaranteeing seamless operations without any technical complications.
Vendor Response
Thank you very much for your review. We are glad to have you on the Sociocs platform.
Replied August 2023
Rahul
Higher Education, 1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Sociocs is amazing
I am happy with Sociocs and would like to suggest it to others.
PROSFunctionality: Sociocs software that provides useful functions and features to help me manage my social media accounts or analyze social media data is highly valued.Integration: Sociocs software that integrates well with other software and tools, such as CRM systems or email marketing tools, is highly appreciated.Support: I appreciate software that offers good customer support and technical assistance.Security: Sociocs software that provides strong security measures to protect my data and prevent cyber attacks is highly valued.
CONSComplexity: You may dislike software that is overly complex or difficult to use, requiring significant time and effort to learn.Cost: You may dislike software that is expensive, especially if there are other free or lower-cost alternatives available.Bugs and glitches: Sociocs software that is prone to bugs, crashes, or other technical issues can be frustrating for users.Limited functionality: Some of you may dislike sociocs software that lacks certain features or functions they need to manage their social media accounts effectively.
Vendor Response
Thank you for your review and feedback.
Replied March 2023
Hina
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
A Highly Engaging and Interactive Social Networking Platform for Connecting
My overall experience with Sociocs has been positive. The platform is user friendly and has great features that make it easy to create and manage social media campaigns. The customer support team is also very responsive and helpful with any issues I have encountered. I also appreciate the ability to track analytics and performance of campaigns in real-time.
PROSI liked the fact that Sociocs platform is designed to help businesses manage their online presence in a more efficient way. The platform provides tools to help businesses create and manage social media campaigns, as well as track and measure their performance. It also provides analytics to help businesses understand their audience and make better decisions about how to engage with them. Overall, I found Sociocs to be a great tool for businesses who want to maximize their online presence.
CONSThe most disliked aspect of the Sociocs platform was its lack of features. It was difficult to customize our profile page and there was no way to search for other users. Additionally, the platform had limited options for interacting with other users and the user interface was not very intuitive.
Sushruth
Verified reviewer
Financial Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Great software for bulk business texting and communication
My overall experience with Sociocs has been very good so far and I hope it continues this way.
PROSOne of the best things about Sociocs is the different channels that are available inside it. We get to connect via Facebook, Telegram and even google business messenger to connect with clients. Also, the reminder messages are automatic which is very good
CONSThere should be more help content that is needed in the application. The entire UI of the platform is very good, but more emphasis should be given on the contact import and export options
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Cost effective one stop shop to handle all customer support requests
It's been a breeze integrating Sociocs into our workflow. It took a mere two minutes to sign up and get setup with our customer support with Sociocs.
PROSThe product is very well thought out. It covers each and every possible form of communication that a customer might use to reach out to a business: from text, live chat, or social media channels. All of this is consolidated in a single platform, so you don't even have to track different channels to answer customer requests.
CONSThere is nothing in particular that I don't like about this product. It works like a charm and works just fine for our use case. However, it'd be nice to have an LLM bot support for live chat, which could automate a lot of mundane custom requests which won't necessarily require a human to answer them.
Reasons for switching to Sociocs
To cut costs
Vendor Response
Thank you for your review and the feedback. Using LLM bots for automated support is an interesting suggestion, and we will keep it in mind when planning out new features.
Replied August 2023
Haroon
Marketing and Advertising, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Improving customer relations through all social channels
Their pricing become very expensive if you have large number of channels. Adding & editing user permissions could'be been more flexible.
PROSThe product is very easy to understand & the unified inbox helps to resolve client issues with ease. The unified inbox helps combine all communication.
CONSPriority task building could've been done better. Some times you get too many random requests & bot feedback that could be avoided by simple filtering system.
Reasons for switching to Sociocs
pricing
Vendor Response
Thank you for taking the time to write an online review. We will keep your feedback in mind when planning out future enhancements.
Replied July 2023
Brian
Verified reviewer
Consumer Goods, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Streamlined and centralized engagement.
In digital Marketing and involvement there is need to contact customers and other stake holders from different places and with Sociocs we use the social media platforms to engage any person we need.
PROSUsed it for years in managing all our social accounts in a centralized location.Looks forward to overseeing customer services done as expected.
CONSNot missing in action on any single detail as far as I'm concerned.
Vendor Response
It's a pleasure to have you on the platform and we appreciate your feedback.
Replied March 2023
Susang
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed March 2023
Great experience with Sociocs
My experience with Sociocs has been very good so far. The auto messaging option and the bulk messaging options are very good. At the same time, uploading contacts is also very fast and good.
PROSSociocs is a very useful product that I have used. I specifically like the option to send bulk messages to our audience. Also, centralized social media management is very helpful and saves a lot of time
CONSConnecting different social channels could be made in a much simpler way. Also, the usability of the product could be improved by bringing in more knowledge base content and help videos
Vendor Response
Thank you for your review and feedback.
Replied March 2023
Arun
Verified reviewer
Design, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Awesome easy to use social messaging platform
Sociocs streamlines business owners' interactions with their customers. Customer service is simplified with features like click-to-chat, mass messaging, auto-replies, and two-way texting. Organizations can improve their customer service and internal communication with the aid of sociocs.
PROSI think Sociocs has the potential to assist businesses provide better service to their clients because I place a premium on clear and concise communication. Because to Sociocs' two-way SMS conversations, I am able to build rapport with customers and provide timely responses to their inquiries. Sociocs enables businesses to send out group texts to customers.
CONSNonetheless, Sociocs has several major flaws. Limitations imposed by texting on Sociocs' customer communication platform. The inability to easily switch between different tools and platforms in Sociocs is something that could annoy me.
Vendor Response
Thank you for your review and feedback.
Replied March 2023
Mitesh
Industrial Automation, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
A review of Sociocs for Customer Engagement
Overall, Sociocs appears to offer a user-friendly and comprehensive solution for collecting feedback and insights, which can be useful for businesses and organizations seeking to improve their operations and customer satisfaction.
PROSFirst, the cloud-based platform allows us to easily create and distribute surveys, polls, and quizzes without the need for extensive technical knowledge or support. Additionally, the customizable templates and reporting tools can help users quickly analyze and make sense of their data, which can be valuable in making informed business decisions. Another benefit of Sociocs is its ability to collect feedback and insights from a variety of sources, such as customers, employees, or other stakeholders. This can help us to better understand the needs and preferences of our target audiences and improve our products, services, or processes accordingly.
CONSone possible limitation of Sociocs is its focus on survey-based data collection, which may not be suitable for all types of research or feedback gathering. For example, some research questions may require more qualitative data collection methods such as focus groups or in-depth interviews, which are not explicitly supported by Sociocs.
Vendor Response
We are glad that you are finding Sociocs useful for your needs. Thank you for the positive feedback.
Replied April 2023
Zaddock
Banking, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Secure and convenient tool for business messaging and customer interaction
Great experience with Sociocs. Automate and never miss any important business message with a single inbox from all channels.
PROSI like the simplicity and all inclusive design offered by this product. It effectively orchestrates multiple communication channels into one platform and saves time with bulk text messaging that supports images, videos and files. I love the WhatsApp message integration and Live chats.
CONSIts cost effective and straightforward to use product with secure data storage and it is very easy to track customer interaction from many channels.
Vendor Response
We are glad to have you on the Sociocs platform, and thank you for taking the time to leave the review.
Replied March 2023
Eddah
Security and Investigations, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Wonderful and rich in features for your social media accounts.
Using it in controlling all my social media platforms also getting insightful reports from different sources in one place. Great in marketing campaigns as well.
PROSFast in conveying messages on direct inbox and also filter spams.Integration of all your social media accounts helps easy navigation all at a time.
CONSI don't find it with limitations it has really saved the day .
Vendor Response
Thank you for taking the time to leave an online review. We appreciate your positive feedback.
Replied March 2023
Samson
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Efficient and comprehensive social media management platform
Sociocs software is a powerful tool for social media management wothits comprehensive features, ease to use and customizability make it a great option for businesses and organizations.
PROSSociocs is time saving by automating many tasks such as scheduling.
CONSSociocs is not a cheap software platform, and its pricing plans may be out of reach for some smaller businesses or organizations
Vendor Response
We are happy to have as a user, and thank you for your encouraging feedback.
Replied March 2023
Rahul
Financial Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
Sociocs: The All-in-One Solution for Customer Communication
My overall experience with Sociocs has been excellent. The wide range of features for business text messaging, such as two-way conversations, bulk messaging, and auto messaging, have also greatly improved my productivity.
PROSI have been using Sociocs for our business's customer communication and have been extremely happy with the service. The thing I like most about Sociocs is the convenience it offers. With Sociocs, I am able to manage all of my customer communication in one place, which saves me a lot of time and hassle. The platform is also very user-friendly and easy to use, which makes it a breeze to manage my communication with customers.
CONSThere is one aspect of the platform that I do not particularly like. The analytics and reporting features could be more robust.
Anonymous
501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed December 2022
Good for Customer Support
My overall experience with Sociocs has been good so far. I definitely recommend it if your business relies heavily on customer support/service.
PROSSociocs is a very nice application for customer service. It offers several features like WhatsApp Business support, which is a great way to help customers that use this famous chatting application. Also, Sociocs allows live chat with an agent which was proved to be much more efficient than the traditional chat bot. One of the best aspects is the very nice streamlined user-interface.
CONSThere's not much I dislike about Sociocs so far. I haven't been using it for a very long time to discover any major issues or bugs. Maybe adding some statistics/dashboards would be a good tool for managmenent.
Vendor Response
Thank you for taking time to write a review. We are glad that your overall experience with Sociocs is positive. Your feedback regarding the statistics dashboard is very important, and we will take it into account when deciding new features.
Replied December 2022
Vikash
Verified reviewer
Marketing and Advertising, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2023
Taking Care of All my Social Media Needs
I recommend Sociocs for comprehensive social media management. It's perfect for businesses of all sizes thanks to its intuitive design, top-notch support, and extensive feature set.
PROSI've been using Sociocs to oversee my many social media profiles for a while now, and I couldn't be happier. The software provides a central location for users to schedule content, monitor several social media profiles, and assess performance metrics. The UI is intuitive, and help is available at any time.
CONSPricing could be boosted through Sociocs. While the platform's free tier is quite extensive, its subscription tiers may be out of reach for others, especially me.
Vendor Response
Thanks a lot for taking the time to leave an online review.
Replied April 2023
Agnes Serwaa
Verified reviewer
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
An awesome customer communication and engagement tool for businesses
It's a great customer communications management tool and I totally recommend it
PROSI really appreciate the availability of a free plan, as it allows me to thoroughly test and evaluate the tool before committing to a paid subscription. Additionally, I find the pricing to be quite reasonable and attractive
CONSThe tool can be quite intricate and requires a significant learning curve. Moreover, I have encountered some technical issues while using it
Vendor Response
We value your feedback, and we appreciate your kind words. We take pride in providing high-quality products and excellent customer service, and your review serves as motivation to continue delivering the best possible experience to our customers.
Replied March 2023
Vishnumurthy
Verified reviewer
E-Learning, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Good way of customer communication with the organization , Also good customer support
It is easy to use and adaptable, making it perfect for companies of all sizes. Your content calendar is simple to manage and track.
PROSIt is quite easy to get started thanks to a number of pre-built integrations (FB, Twilio, WhatsApp). Sociocs gives businesses the ability to SMS sizable clientele, which is really useful. Moreover, Sociocs automates responses to frequent queries, enhancing communication and saving time.
CONSThe limited number of platforms and technologies that Sociocs now integrates with could be a detriment for me.
Vendor Response
We appreciate your review and feedback. Thank you.
Replied March 2023
Aman
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
I Create a Connected Community with Sociocs
Sociocs can help business owners communicate with customers easily and effectively. Thanks to click-to-chat, bulk messaging, auto-replies, and two-way texting, I can easily communicate with customers and deliver great service. Businesses that value communication and customer satisfaction can use Sociocs.
PROSI think Sociocs would be great for organizations trying to improve customer service since I like efficient communication. Sociocs's two-way SMS dialogues help me build relationships and quickly answer consumer questions. Sociocs lets businesses send mass text messages to customers. Sociocs can also automatically answer frequently requested questions, improving communication and saving time. One-click client communication improves.
CONSWhilst Sociocs is an excellent business communication tool, there are some drawbacks. Sociocs' reliance on texting limits their customer communication platform. I may also have issues with Sociocs' limited integration with other tools and platforms. Ultimately, Sociocs' fair price may not be my company's cheapest option.
Vendor Response
Thank you for your review and feedback.
Replied March 2023
Nana Kwame
Education Management, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Review of Sociocs
It helps which can help you stay organized and efficient.
PROSUsing Sociocs, we can monitor the effectiveness of our social media accounts and campaigns and produce reports to show you what is and isn't working.
CONSBecause Sociocs depends on social media sites like Facebook and Instagram, any modifications or changes to those sites may have an impact on how the tool works.
Vendor Response
Welcome to the Sociocs platform. Thank you for taking time to leave a rating and review.
Replied March 2023
Dhaval
Consumer Goods, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2023
One of the finest communication app out there
Overall Sociocs in my opinion is very easy to use and self explanatory tool. Also I personaly loved webchat feature which works out of the box on any kind of website
PROS-Bulk messaging feature-Trello integration-Free plan-Customer feedback
CONSAnalysis module can be bit comprehensiveThats about it. Not much to dislike.
Vendor Response
Thank you very much for your positive feedback.
Replied April 2023
Anonymous
10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Amazing tool for customer engagement!!
Sociocs offers really cool features which helps in making your customer engagement tasks easy and also saves a lot of time.
PROS1.Great support for messaging over whatsapp business,sms,google,etc2.Easy to use with intuitive and user friendly user interface 3.Bulk messaging feature save a lot of energy and time.4.Messages have multimedia support so you can add text ,images and videos5.Auto messaging feature allow you to easily schedule.
CONS1. More features can be allowed to try in free plan2. Support for other languages can added as well3. More customization options can be added
Vendor Response
Thank you for being a Sociocs user and taking the time to leave an online review.
Replied April 2023
Anonymous
5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Sociocs: Great way to communicate
Sociocs is a cool customer communication application available in market, it is easily support and maintain post the setup.
PROSEasy setup and deployment is the key feature.We can manage the communications and alerts as per our preferences. It helps to build customer relationship. Many advanced features are available with good product roadmap.
CONSApplication layout can be improved to more user friendly.
Vendor Response
Thank you for your review and feedback.
Replied March 2023
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Loving
It support SMS marketing because it can be reached to many customers at ago
CONSThe software is Smart and precise in the operations