I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

Overall I think Weave is a great benefit. I think that instead of adding new features, they need to work on properly developing their currents ones to ensure they work optimally. Adding new features just takes away from them having the best most efficient programming for what they offer in my opinion.

I like how many ways you can access weave and connect with patients and staff. Overall it is easy to use and works well for communicating with staff and patients.

The iPad app cannot switch to landscape mode. This is a very basic feature that I would honestly expect a company to have. Also, team chat needs a lot of help. The team chat is organized totally different in the mobile app vs the desktop version. It needs to be organized by most recent conversation and should not allow for new threads to start with individuals. You can easily end up with 4 threads with the same person and it is really confusing. In addition, there is significant lag with the mobile app. If you get a notification on your phone and you go to open the app, you have to wait a solid 5 seconds for the notification to appear within the app. If you don't, you can't find the message anywhere. In addition, some individuals have a different version of the mobile app and the notifications on their chats never go away even after they have read and responded to them.

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

I have used Weave since its inception. I will not work at an office without it.

I love the instant communication. No accessing a website. The app is fantastic! I love the integrated phones, but mostly the texting feature

There are cons? I don't know of any! Weave has everything.

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

Awesome app, love that I can use remotely

I work remotely and the clinic and I as well as other remote billers can communicate quickly and efficiently

i do not dislike anything that I have utlized so far

We love it! Best ones from any other of it’s kind

The compatibility to our software for patient management Office Mate and the phone app

Maybe that you have to pay more for extra features

Implementation was streamless and customer service was great.

Implementation was streamless and customer service was great.

I have nothing negative to say about the process.

When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified. Support is: Very slow with acknowledging an issue. Slow response to the issue at hand. No sense of urgency, especially when phones are lifelines of the business. Constantly explaining to each support rep of how our particular system is setup. Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.

Hippa compliant, Chat features, simple interface, all-in-one product

Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.

Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.

The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

Great. It may be pricier than other programs, but I save a lot using the voip program so in the end it evens out. Plus has more features than other programs

I love that o can check schedule from an app on my phone. I can also contact patients from home using the app and the outgoing phone number is the office number

The voip phone sometimes cuts out. Not really weaves fault, it the area I am in where the internet is not always reliable

Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity for our Practice Manager, who does everything for our office already and is always working overtime. I understand the review and marketing aspects of Weave are an addition and a nice to have, since it is not designed as a review management software. I am happy with how helpful Weave has been for our front office that I do not mind gathering the other information that I need for marketing manually.

Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.

It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.

We love the text function. If we miss a call from a client, the client is sent an automatic text that tells them that we'll call them back ASAP or that they can text us. The text comes up on our computer screen and we can correspond with the client that way. We can also send original messages to clients via text. We can send messages to clients even when we are not on the business premises which appear to come from the business phone. Weave has been a game changer for us.

Wish it would integrate with our MindBodyOnline software.

Our experience with Weave has been a constant learning experience that has resulted in so many more features and customizations than we expected. The support team, seems at times, to be really busy, but so are we and they are always pleasant, helpful and patient. We ask for a feature, and it is either already in development or it will the considered and addressed. This was great move for our business, with the VOIP service allowing extreme customization of call forwarding and voice mailbox application, while the Weave app has allowed our front office staff to offer better customer care, follow-up and recordkeeping. Weave has allowed our business to do more without hiring another customer service person while upgrading customer care. Weave's phone call recording feature has also helped us sort out contentious client misunderstandings without relying on memory and interpretation. We can also add the audio clips of calls to the client record to help us train on how to help them in upcoming calls.

Weave is very customizable and the support staff will work hard and long to make Weave into what your individual practice/business needs. Weave worked to add so many features and PMS integrations in the 18 months that we have used It. I can't wait to see what is on the horizon.

It takes time and patience for a system with as many moving parts and players to come fully on line and meet the individual and differing expectations of 5 veterinarians and 5 office professionals. (that's us not you though)

I have overall had an amazing experience with Weave, from the ease of installation, to the ease of use and the ever helpful updates.

I could go on and on about what I love most, however, I will leave it to this; Since starting with Weave, our lives have been improved so much. It is so easy to use and contains so much information, I cannot imagine life without it at this point.

My only real complaint is that I cannot update our on call doctor myself, I have to message in to support to have it updated.

This is good for texting with clients and for handling VOIP telephony.

I like that we can SMS text with clients from the desktop computer, and can handle VOIP-level functionality with the phones.

We cannot create text broadcast groups, to which clients can subscribe/unsubscribe. With ZipWhip, we could do this.

Intergration and setup was easy. We love the ability to customize forms, text patients, and set in-office reminders. We have also been able to limit the number of vendors communicating with our patients through various Weave services. Customer service is stellar! I have always been able to speak with someone in a very timely manner to resolve issues. I've also had suggestions for improvement acknowledged and implemented.

rearranging/editing the order of information on forms. More optometry friendly templates, ability to organize the order of listed forms, option to duplicate forms/templates, a printer friendly form option for our non-tech savvy patients and the capability of sending forms to new patients who are not yet setup in our EHR/to any phone number would all be very helpful. Recently, we've experienced issues with being able to hear the caller when listening to the recordings. The volume has to be on the max setting, which makes our end very loud, to barely be able to hear the patient.

We love all the texting reminders with Weave. We also love that we can respond to patients thru Weave. It was such a game changer. Weave is always updating new options for its users.

We look forward to when Weave adds the mass email option to patients

Weave has streamlined our customer communications and optimized our business efficiency.

Weave gets the most out of our previously antiquated phone system. Their features, support and software make running our business more efficient and profitable.

Nothing. Very easy to use and excellent all around.

Awful. I wish we never signed up with Weave. I will be looking into other communication software's and asking for a full refund. This is a joke of a company.

The Weave desktop app is a nice feature . It is small and easy to use. The only good thing about Weave.

You guys are horrible company. Our Weave has not worked properly since we signed up with Weave. The fax didn't work for over 2 months, the payments are not writing back to Open Dental, confirmations are being sent to patients who are no longer on that day and patients accounts are unable to be pulled up. I keep being told-'were escalating this to Tier 2, to Tier 3', but they are simply passing the blame and keeping me in limbo.

I think without a significantly larger investment Weave was a good value for the money. A lot of their "added features" like scheduling and reminders we don't , most medical offices already have 2 or 3 other systems that do that. The problem is, Weave will not play nice with sharing your number, so once you activate Texting with Weave, you can never use it with one of your other systems on the same number unless you cancel weave or port that number outside of weave.

Decent complex system for good value, although there are some limits on what you can expect - especially when having to rely on support to set up some features, sometimes the hardest part is explaining to support how a PBX should function

Too much reliance on customer support. Any support agent that you can actually talk to is basically reading from the same "how to" guide on their website, so if you are a computer idiot they are very helpful. However if you've ever worked with a PBX or IP system before, you will know more than they do, and it is very frustrating to go through them to activate and change certain features - especially when they break something while trying to fix something else.

The program features are great in integrating phone function with text messaging, and seeing schedules when away from office using the phone app.

There constantly seems to be issues with something that just pops up randomly. For example, phones can be able to ring when called in the morning, then after lunch the phones go straight to voicemail. Issues are not solved in a timely manner; often on hold for long periods of time and then the technician also takes more time to solve the issue. Other times, the voicemail changes where the message will loop and not give anyone an opportunity to leave a voicemail. Why this happens spontaneously, no clue. Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support. It is a real headache dealing with whatever problem comes up, and having a 50-50 chance of getting it fixed during the first call with tech support.

The text messaging features are my absolute favorite about the software. We use text messaging for our appointment reminders, upcoming due dates, payment requests, and everyday communications with patients. My office has been closed this week due to t he COVID-19 pandemic, but we have been able to keep in contact with all of our patients and can even call them when necessary through the Weave app on our mobile phones. We also have a staff chat that we can use to message each other while in the office or away from the office. It is super handy. We have used many other patient communication products, and have never liked one as much as we like Weave.

The only con I have is that occasionally the mobile app acts up. But on the pro side of that, there's a mobile app so my office can check up on patients and our schedule anytime.