All CrowdPower Reviews
1-13 of 13 Reviews
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Harsha
Verified reviewer
E-Learning, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
SUPPORT !!! Best support i've got in so long. + reliability and how thoughtfully it's built.
I wanted a custom integration with another app, the team developed it for us. Support is just an email away.
PROSWhen you need a custom feature or integration, directly contact the team and get it done. Support is 100x than the industry average. So many integration plugins to choose from especially "segment app" have opened doors for millions of other integrations as well.
CONSThe user interface is a bit cluttery, They may fix this when the app really grow.
Reason for choosing CrowdPower
Price & Support.
Peter
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Amazing product with awesome features
It does what it says! The support is just amazing! They respond to every question. They clarify technical things to you in a way that you can understand (for me it was some API connection details).
PROSThe main thing that I like about CrowdPower is its simplicity. The design is flat and clear as the functions are as well. If you use it for half an hour you will understand it. The capability of this product is endless. Really easy to build automation. The drag and drop email builder is just fantastic.
CONSNothing at all yet! Everything is great so far
Reason for choosing CrowdPower
Acumba mail seems a little buggy, and the translation is not well polished.
Reasons for switching to CrowdPower
I've wanted a one-stop solution.
Caio
Writing and Editing, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed October 2021
Good potential
Great UI. Good support. Great deal on dealify
CONSNeed more features especially on the automation piece but hope to evolve
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
All the automations and communication channels at one place!
This is a great product to engage with customers based on their behaviours via different communication channels.
PROSThere are a lot of integrations to input customer data such as "Segment" communication channel integrations such as Twilio.
CONSA bit of complex for an ordinary marketing person to handle.
Reason for choosing CrowdPower
Comparatively great product with a lot of features for an affordable price.
Reasons for switching to CrowdPower
Mixmax is only into email sequences, with CrowdPower we can use other communication channels such as SMS. Also, we can engage with customers based on their behaviour.
Luzi
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great customer data platform for user engagement automation
We are using CrowdPower as our customer management platform and for small marketing campaigns and follow-up campaigns. It's a very helpful Tool to better engage our clients.
PROSFirstly, I really like CrowdPower's user segmentation options. This useful and powerful feature enables us to segment our customers according to different attributes. This is very useful for creating user target campaigns. Second, I really like the setup of the automation and follow-up process for email and SMS campaigns. It's easy to use, even for non-technicians, and it's powerful enough for many different use cases. The integration of the API for the website landing page is also well structured and easy to integrate. The API is designed to track user interaction and stop the automation campaign when a goal is achieved. The best part is that customer support is quick and helpful. All in all, it's a great tool if you're looking for a flexible platform for customer data and user engagement.
CONSWhile the automation process is very easy to use, customer management is not. CrowdPower focuses on events and API automation. Managing customer data directly from the backend is sometimes a bit difficult. There are no bulk editing options for customer data. In addition, you have to save each change to the user data separately, which makes updating multiple user data at the same time very time-consuming. The export function is also not the best, as only very limited customer attributes and not all customer data can be exported.
Richard
Internet, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best platform for email marketing
We must manage subscribers and CrowdPower had everything we needed. We have different segments in different languages and it was easy to separate by project, using different emails for it.
PROSWe have used several email marketing tools and CrowdPower is certainly at the top of the pyramid in the Saas market. Filters are fast and comprehensive. The template is exactly what we want which is a plain text to get more engagement. It doesn’t look as a promotional newsletter. And the support is amazing, the CEO no less got in touch with us by email while we’re setting up the campaign, and it wasn’t an automatic message. He’s really concerned with the users and the product developement. It’s way better, faster, and less bureaucratic than SendInBlue. It allows us to create different projects which is because we can separate our targets, regions, and SMTP.
CONSWe wish there was an easier way of editing contacts but it’s not a big deal.
Reasons for switching to CrowdPower
Faster, easier and way better support.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
One of the best customer engagement tool for SaaS startups
Up to date integrations and advanced segmentation methods!
PROSGetting started with CrowdPower is super straightforward. Added a few lines of codes to the website and then CrowdPower works. Definitely worth the money; as a SaaS start-up, we're tight on every aspect of our budgets. So, having the free version till 100 prospects, provide some relief to our financial dept.
CONSEase of use can be further improved. Can be bit challenging for a non tech savvy marketing person to sit down and work with this.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Simple email marketing and automations
Overall, I enjoy my experience with crowd power. I've gone back and forth with my opinion, but ultimately it's a simple software once you get the hang of it.
PROSMy favorite thing about the software is how versatile it is. I use this to track my clients through our client journey as well as a CRM.
CONSThe least thing I like about this software is the learning curve. It took a minute for me to understand how to put together a project and to track my leads.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Awesome Automation Platform for SaaS Companies
Great product with great customer support. I've been very impressed and would highly recommend.
PROSGreat for tracking user behavior, and then sending out onboarding messages, win-back campaigns, billing notifications, etc.
CONSLooking forward to additional automations but nothing that I really like least - great product.
Steven
Verified reviewer
Hospitality, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
A Must Have Product
Over all really happy with this product it is very useful to see who is consistent users and also users slipping away. Its automation's are great and it saves us a ton of time staying engaged with our users. Customer service is amazing!
PROSOnce set up the ease of use of the product is very straight forward.
CONS( if you are non technical) difficult to set up. But the support team is there to support you.
Anonymous
10,000+ employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
My Experience with Crowd Power
Happy with CrowdPower comparing pricing, features and integrations and it even keeps updating with new features
PROSThere are a lot of integrations with CrowdPower which is super convenient - Stripe, Slack, ShoutOUT, Asana, MailChimp and the list is too long.
CONSUser needs to be a bit tech savvy to use CrowdPower. They can make it more user friendly and less tech savvy which will broaden the access to all
Durgesh
Professional Training & Coaching, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The best and all you need end user / client engagement tool
I love the feature set provided by Crowdpower. I am planning to use it to create engagement with my students. The platform provides tons of automation and the ability to create custom templates, making it easy to create and send emails to my students. Definitely recommend it if you are a lean shop to manage end-user engagement.
CONSThere are tons of features this crow power provides, and if you are a beginner or just starting to use the product then it could be overwhelming. I wish they had instant help, where an overlay on the feature is right when you click on it.
Anonymous
1 employee
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2022
Great lead management platform
My experience with crowdpower has been good. It was easy to import the list and setup campaigns for them.
PROSI liked the form builder and other feature provided as part of the package.
CONSI didn't like the limited number of template for the emails. The builder is also not as flexible as expected.