All Netcore Customer Engagement Reviews
1-24 of 24 Reviews
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Aashish
Verified reviewer
Apparel & Fashion, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
It has been a pleasant experience for us at Myntra, to use Netcore for our Campaign Management.
Great at getting segmentation and personalization done for campaigns. We have been using it to reach out to different customer segmentation with suitable campaigns depending on their purchase behaviour, RFM and other parameters.
CONSCan further improve the product UI. However the product is good and keeps the campaigns execution task pretty simple in present format as well.
Vendor Response
Hi Aashish, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
Replied December 2017
Pankaj
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Netcore's Smartech worked for us brilliantly. Easy to set-up & the tool is so user friendly.
There are many features in SmarTech which we would like to highlight. We love the feature of it's email campaign builder where one can easily create responsive mailer by simply dragging and dropping boxes. That's really cool. Also, there is another good feature of integrating your SMS and email both campaigns from this single platform. Then there is browser notification, app push notification which are really good to try on right from single platform. There reporting and analytic system is very good one could easily see campaigns performance in detailed manner. We give NetCore Smartech a big thumbs up!!
CONSIntially, we faced few barriers during campaign set-up and test runs but we got seamless support from Netcore's technology team who were ready to assist us any time and got every issues fixed up.
Vendor Response
Hi Pankaj, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
Replied October 2017
Patrick
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed March 2022
Terrible Tech Support
The price is good, a fairly no-nonsense API.
CONSThe billing process is terrible, if your card expires you get a bill with no info on how to fix it. You shoot a message to the drone on the chat, and get no help at all. Don't expect to get support with this issue and plan for your emails to go down for 24 - 48 hours.
Anil
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2020
Netcore is Best Email marketing tool for pushing bulk emails with personalized offer
Overall Netcore is best email marketing tool for doing real time campaigns, promotional campaigns and trigger campaigns.
PROSNetcore is one of the best email marketing tool for pushing your bulk emails to the customers with customized offer and you can create, execute and track a response of your email marketing campaigns.
CONSI dont have any dislike for this tool, Its best email marketing in the market for doing your inbound and outbound email marketing campaigns.
Reasons for switching to Netcore Customer Engagement
Unica Emessage was too much costly tool thats why we have switched to Netcore Email marketing tool.
Anmol
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Inexpensive bulk email marketing tool
Campaign Management is very inexpensive in Netcore, we used to send lakh of emails every single day from this tool, with good deliverabilty.
CONSThe user interface of this product is not that great. But I've heard that they have drastically improved it. yet to try that.
Reasons for switching to Netcore Customer Engagement
Sendinblue is costly.
Rahul Kumar
Education Management, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2022
Net Core customer engagement tool review
Overall a good software, but can be improved further as per the organizations requirements
PROSThe customer tracking and automated follow-ups
CONSThe variables definition and parameters criteria
Reason for choosing Netcore Customer Engagement
Ease of deployment, cost and better tracking and campaigning options within the panel
Reasons for switching to Netcore Customer Engagement
Cost
Samson
Telecommunications, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Make life easy and gives the management value for money spent
the system only takes what you put into it, and if in the course you made a mistake, it will give you benefits to correct. I have saved a lot of money for my organization as a result of using this Smartech Panel. as will all know by nature people termed to stay with a brand that makes them happy, and for me and my management, we are here to stay.
PROSyou will see the positive result almost immediately coming in..... this is simply amazing. I have tried other service providers which I will not mention names, but I just have to look for what will make my life and job easier
CONSam still struggling to find what I don't like about the brand. Smartech Panel makes sure you don't send multiple mails to one same number at the same time. it will only pick the unique primary number and deal with it. this is a good way to save your money and give you value.
Vendor Response
Hi Samson, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
Replied December 2017
Alexander
Information Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
netCORE provides a powerful tool for Customer engagement and retention.
The tool is fast and very easy to use. It seamlessly integrates all areas of our marketing efforts into one panel making it easy for us to track our customer journey and provide the right information to the right users at the right time.
CONSIt's hard to pick a fault, however, they could do well to provide more detailed and insightful reports
Vendor Response
Hi Alexander, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
Replied January 2018
raman
Verified reviewer
Newspapers
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
Doubles retention through Smartech integration
Segmented Campaigns. real time updated. Mail scoring segmentation helps maintain the domain reputation. Cross device integration. Industry and function specific targets. Cohort Analysis Great Support team. Eisha and Spandan SPOC from Netcore has been available literally 24*7 to help us with our queries and strives a lot to maintain the IP reputation and pushing new creative ideas.
CONSReporting feature requires further granular segmentation. Can improve on some extended functionalities and validations
Momen
Verified reviewer
Computer Software, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2022
Netcore review
Netcore is a really fast and convenient tool to use, it's really great with marketing.
CONSI think that Netcore UI should be improved.
Othuke
Security and Investigations, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Dynamic and Evident Customer Engagement Approach
Netcore Customer makes the customer conversations flow, and people share ideas to make every service better.
CONSNetcore Customer creates an aggressive customer relations concern, very affirmative and reliable.
Giovanni
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Suitable Email Marketing Approach
Netcore Customer has a straightforward email marketing stream, and it saves on business clarity.
CONSNetcore Customer has a profound marketing stream, with no challenge.
Nonso
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
Working with Smartech makes work easier for me and most things I were automated with the platform.
netCore is users friendly, netCore's campaign team/customer engagement solutions seamlessly helped our team to carry out campaigns successfully and in due time. They also contributed favourably to our total online sales.
Vendor Response
Hi Nonso, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
Replied December 2017
Rajesh
Consumer Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2017
Very much flexible in terms of using their automation tool
I am able to menage my business ROI by 16% which is great.
PROSAutomation feature including web push messaging is really great to boost business ROI specially all the ecom company.
CONSUX and UI needs to be improve for user while using this software. This is very important for user to get the good look and feel to use it
Vendor Response
Hi Rajesh Kumar, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! We hope to get your constant support and love in future as well! Team Netcore
Replied October 2017
Gaurav
Verified reviewer
Internet, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2017
Great product for integrated marketing
Seamless integration with multiple marketing channels. WYSIWYG - what you see is what you get. We have improved our click rate by 115% after integrating with Smartech
CONScomplete setup requires manual intervention. I would suggest team to also add some sample use case automations; for marketers to instantly understand the product.
Vendor Response
Hi Gaurav, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
Replied October 2017
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Smartech provided unified marketing automation solution across all devices
Dedicated team for consultation & idealization of latest techniques/campaigns. Unified analytic dashboard to view campaign report across channels.
CONSUser Interface needs to be improved as it takes more time to setup the campaign when there is more rules to trigger an event.
Vendor Response
Hi, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
Replied December 2017
Akshay
Airlines/Aviation, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed January 2020
PRODUCT & SERVICE FEEDBACK
IN TERMS OF PRODUCT IT IS SIMILAR TO OTHER AVAILABLE SIMILAR PRODUCTS IN MARKET, HOWEVER MAIN KEY DIFFERENTIATOR IS SERVICE PART WHERE THE TEAM IS PROACTIVE AND TAT IS VERY LESS AS COMPARE TO OTHER COMPETITORS.
CONSTHERE ARE 2 MAJOR PARTS ARE MAJOR WITH THE PRODUCT 1 - Website Optimizer 2 - DMP integration
Rakesh
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2020
About Product
Easy to use. Integration is easy. Instant Response.
CONSConversion tracking is very difficult. For any particular journey, all channels should be in one funnel.
Oluwatayo
Verified reviewer
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
It's a great email marketing software with easy to use automation and designed for multiple channels
Plenty of benefits. From email automation to web push notification.
PROSThe automation and the multi-channel targeting features which allows for web push notification, SMS and list segmentation.
CONSCan't really think of any, it's such a good software. Maybe a few improvements on the on the automation workflows though.
Amit
Consumer Goods, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Attractive way to engage your customers through contextual walkthroughs!
The overall experience has been good. Apart from integration hardships, everything else has been seamless.
PROSExcellent nudge library, easy to set contextual walkthroughs & associated analytics. ROI is extremely high :)
CONSSetting up the tool is a pain in the ass. Even though their customer support executives are quite helpful, setting up & integrating with your backend & analytics will make at least a month!
Reason for choosing Netcore Customer Engagement
I have heard a lot about them from my network. That is the sole reason to use their product.
Sneha
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2017
With Smartech, it has been really convenient to switch between different channels to reach audience
#1: Multiple channels to reach out through one portal to send customer communication.
CONSMaking different flows to design communication. Drag and drop method would have been more user friendly.
Vendor Response
Hi Sneha, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
Replied December 2017
Anonymous
1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2019
Smart Solution for Smart Marketers
This is a DIY (do-it-yourself) tool, simple and hassle-free to operate. You can start using it with simple 5 mins briefing. It has many features which you can use for advance usage.
PROSThe software is easy to operate and very effective tool for marketers.
CONSSometime getting connected to customer service support becomes bit of a hassle
Pranshu
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Highly recommended service
Value for money is great. Easy to use. Especially the customer support is tremendous, working 365 days a year.
Vendor Response
Hi Pranshu, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
Replied December 2017
Anonymous
51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2019
Poor UX and Analytics
Not good. Customer support were responsive but extremely slow in resolving issues
PROSEconomical Pricing. Responsive Customer Support.
CONSThe UX is poor compared to Mailchimp or Constant Contact. The Analytics data - especially the number of link clicks in the email do not match with users landing on the page ( more than 90% difference in data).