All CUX Reviews

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User Profile

Mick

Verified reviewer

Human Resources, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

A great combination of Heatmaps and User Activity

It's been really useful for us to combine two former tools into one solution. It keeps data connected better, and gave us instantly better insights into our user behaviour

PROS

The great thing for us about Cux is that it allowed us to combine two former tools. Our heatmaps tool and our event tracking tool.

CONS

Could have some more plug and play integrations with other data platforms. But for us it's not so bad as we just used their API

Reason for choosing CUX

Overall experience with their customer success team.

Reasons for switching to CUX

The cost of two individual tools was rising plus constantly integrating the data streams was time consuming for IT

User Profile

David

Verified reviewer

Information Technology and Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Easy visitor tracking & heatmpas

Even though the project was short term, I was able to make educated decisions and Cux definitely delivered on the value.

PROS

I used cux for an ecommerce project and it helped me get a better overview of visitor behaviour on the website.

CONS

Nothing in particular that I disliked. Product is robust.

Reason for choosing CUX

Simplicity

User Profile

Daria

Verified reviewer

Marketing and Advertising, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Writing a review after half a year of using CUX

Greate flexible tool for those who wantto understand their product and users better and to make more data-driven decisions

PROS

One of the biggest pros of CUX for me is possibility to work with it on my own, without constantly sending requests to developers. I can set almost any goal, segment or filter using only CUX and WebDevTools in Chrome. Retroactive analysis also came out very useful - especially in the beginning when I was not sure what exactly I need to measure and later as I started to dig dipper - for quick checking my hypothesis.And of course I have to mention CUX excellent support - they are always there to answer all my questions, help with solving some tricky problems/setups, listen to my suggestions.

CONS

You definetely have to understand WHY do you need this tool - as any other analysis software there are no magic dashboard/set of data that will tell you everything about your website in one click. You need basic understandig about how your website is built, what are your strategic goals, how you approach problems - the magic is in your mindset, not in metrics. And because CUX offering some innovative way of working with data for UX purposes - you may need some time first to fully understand how to use this tool in it's full potential.

Reasons for switching to CUX

Price and product possibilities

Benjamin

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

A great product from a fantastic team!

PROS

With Cux.io we've been able to save tons of time and have great insights with our customer experience to be able to make action decisions and implement fixes based on data. They have a great team and I'm excited for what they come up with next!

CONS

No problems, huge fan of the team, and we look forward to a great relationship with these folks for many years.

Brian

Computer Software, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Easy to get started with some fantastic heat mapping capabilities

PROS

I like heatmaps as they let me see how people are interacting with my website and to understand where they are focusing their attention on. Using Cux and making informed decisions is really helping me to improve our site and conversions.

CONS

I do not have any features that I would change at this moment.

Reasons for switching to CUX

Pricing is great for comparable features.

User Profile

Syed Zainul

Verified reviewer

Outsourcing/Offshoring, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Uncover the real secrets of your product

The overall experience has been great as the support team was always present to help us ensure that we can utilize the product to its fullfest.

PROS

We all often get lost in the overall usability of the product and dont focus on journeys of each of our customers. To uncover the real insights we need to watch them closely and monitor each of their action. This is what this tool does for marketers.

CONS

Integration process can be improved to support non-techies.

User Profile

Rafal

Verified reviewer

Computer Software, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Great tool to see what users are doing on the website

PROS

It was a short evaluation period but the tool has really cool features. It does what it should. Thanks to this tool I was able to determine what my customers do on the website and which parts of my app are causing the issues when it comes to the UI.

CONS

There could be more integrations added, for example with Intercom.

User Profile

Wojciech

Verified reviewer

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Great product for analyzing users' behavior

PROS

I like the heatmap features that allows analyzing most clicked element on my website

CONS

I don't like that the pricing is not shown on the website.

User Profile

Maryna

Verified reviewer

Computer Software, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

I am in love

Words are superfluous until you try it yourself. Don't waste time and try Cux.io!

PROS

That tool is perfect for improving conversion. It helps to understand customers' behavior and improve UX. Also, I like that they have a free trial to test the tool!

CONS

Only positive vibes after using this tool.

User Profile

Razvan

Verified reviewer

Marketing and Advertising, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Great software to improve website conversion

PROS

I love being able to play what the user does on the website and this can help me put myself in his point of view so I know where to improve the layout, so this will improve the overall conversion.

CONS

I don't think there is something specific I don't like, but maybe I would like to see some more features or recommendations based not the reports.

Gabriela

Internet, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Intuitive and easy to use!

PROS

Yhe UI and UX of the entire platform is very intuitive. You can start using it without any knowladge about this kind of software. Heatmaps and recodrings features work great. :)

CONS

No issues with cux.io platform so far. :)

Reasons for switching to CUX

Testing

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