Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.

Faveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy.

For me i got nothing against Faveo Helpdesk because even all the features are quite simple to custom and get started with the product.

Great support Professionals team members Great features Customizable

So far nothing, we still need to use it for longer time to see if any

Currently, the overall experience is average, with a wait for solutions to numerous issues and concerns about ease of use.

Ticket Management, Customisation of each functions, API Integration.

Too many glitches, slowness on platform, poor email communications and various bugs

It has a good GUI, Support is very responsive

The notification possibilities via e-mail are rather limited as I cannot address single persons

Contacts management platform with easy features and the communication strategies and the collaboration using the product can help improve business productivities.

Perfect platform offering effective Remote services and the Call center management with Faveo Helpdesk is amazing.Creating data reports and customer engagement is perfect and its documentation and workflow management capabilities are very helpful.

Simple client data and communication platform and as for me Faveo Helpdesk has been an incredible tool with no problems.

Highly stable and great escalation platform and the customer contacts list management and file sharing is very effective through Faveo Helpdesk capabilities.

Useful communication tool with functional data center management capability and the Emails and calls management through Faveo Helpdesk is productive and even creating accurate data report is very quick and simple.

The Faveo Helpdesk tools were easy to set and get started with manipulation and so far i got no issues obtained from the platform.

Useful in reporting and analysing data well.Perfect on call center management .It is knowledge based management tool and this improves budget across all over the company.

Social media intergration is very excellent via Faveo Helpdesk .Its workflow configuration is nice.Self service portal is very productive.

It has no negative problems with Helpdesk since is a customer brading tool.

Fast response when submitting tickets, frequent updates

The system occasionally has some bugs after updates but these are quickly fixed.

Easy tracking on the support for projects

there is nothing that i don't like about Faveo Helpdesk

It is very easy to use. Support team is very helpful. They are always ready to help in case of need.

It is overall good product. There is nothing which I don't like in it

I am happy

Has all the reqd features for Helpdesk needed for our purpose.

Can't put it up right now. i will update later on this.

We have been using faveo helpdesk as a ticket management system for our organisation. It is a great system with a very good user interface for users as wll as administrators. Faveo has lots of features among those which we frequently use include workflow which we use to filter tickets based on the topic to auto-assign to different departments and agents, this system can also be integrated using LDAP for authentication and accounting as well. The support is very prompt, cooperative and helpful too.

LDAP Integration could be made more flexible.

Easy to access logs and Agent helpdesk, User friendly.

Need to improve on Reports , ie., Changes and Asset Management there is no option to have more columns

Ticket Approvals, Tickets Accessibility,

Users cant see the approval status of ticket where it is pending

ease of functionalityGood supporteasy to use

help desk is working for now ,nothing for now

easy to use, and that we can put the ticket on many statuses like (waiting customer, in progress, etc..)

that we can put the ticket on many statuses like (waiting customer, in progress, etc..)

We were using a project management software to capture queries for our team and resulted in a bunch of queries which were hard to keep track of. We also needed change management and faveo fits the bill with its servicedesk features.

- Has most of the features that leading ticketing systems do - Easy to use and straightfoward user interface - Easy to customise - Love the multi-level approval workflow - Cheap and inexpensive compared to leading ticketing systems (offers a flexible plan of perpetual and monthly plan, not per/user/month plan like leading brands do) - Impressive and knowledgeable support team (always responsive even when we were trying out their free freelancer version) - Really easy to get hold of their team for any queries

Hardly any. More granular customisation to the email templates - right now it offers customisation, but there are some internal system emails which I'd like to change.

Great, user-friendly software with excellent vendor support.

First customer use experience can be a little complex.

Easy to access Faveo modules and easy to use

Nothing found as such now . Everything working fine .

Honestly it's a good product.

The listeners and flows.Provide a straightforward method to design process flows.

Forms Building.The forms building process is quite complicated as the main fields are driven from the default form and this is quite confusing.

Straight forward, easy to use when there are no issues

Takes long to get assistance when the is an issue on the helpdesk

Very Good

I like the support provided by Faveo Helpdesk.

Some options used in admin panel are confusing

It's a good service portal designed for the ease of use so customer can easily connect with us without getting to connect on calls.

Nothing as of now, everything seems to be fine.

good

easy to use, full our basic requirements

we are using only from last 6months we need some time to provide exact evaluations.

Pricing, in the past I used zendesk and Faveo replace this perfect with les as 10% of this price.Wen I have need the support is fast and solve any problems as fast as possible.

I dont encountered any cons at this moment I`m very satisficed with Faveo.