It helps me with our business, it is much easy to use.

It is easy to use and to add and remove numbers. Call quality is good too.

Since using JustCall we have found the Support team to be very responsive, available and effective in their support.

Integrates with our CRM software for admissions. Easy to use interface for both desktop and mobile.

It's a great tool for recruiters to get a service when needed.

Has all the functionality that I need at a good price.

I love the quick response with customer service and the wonderful customer support agents. They will work diligently to solve any problems you have, every time.

It looked like there were going to be some great features, including transcribed voicemail, IVR and more.

JustCall is one of the best products i have use for the call purpose. Its affordable and the support is great as they have solve every problem i had.

Sometimes I miss texts from clients because it hasn't been manually refreshed (which is on me).

JustCall is an application which looks very similar to whatsapp but isnt as good as it. But what I like is that if you don't use whatsapp this is also pretty good.

It offers more than its competitors and the price you pay is quite fair. Additionally, their tech support & customer service team members are all very responsive and helpful.

Sometimes the software drops calls or has very bad reception.

This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

Having to split the text messages so the client can receive the entire message (limited Characters).

JustCall has been a great addition to our systems and makes calling from the office or the road very easy.

Absolutely excellent - they're a pleasure to work with and it's been a breeze using their service.

The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team.

Horrible Intergration, dashboard and applications are just slapped together.

Something the ringtone is out and it makes agents freak out.

Great call quality no matter the Country. Very easy to use and integrate into the daily functions of our office.

The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required.

Call quality is poor, calls drop regularly especially when transferring, caller information does not populate quickly sometimes never.

The web interface is super awesome and simple. It is always getting new features to.

The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue.

Huge pro for JustCall is its integration capability with PipeDrive.

Most of the time it does not ring on my phone but does on the iPad. The overall interface of the app is terrible.

The customer service team are fabulous and flexible.

JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive.

I really like the support, price and product. The combination is great.

User interface, easy to use. A lot of useful features.

It is probably the delay and lag in the software at times. Notes don't come up right away in the PD link.

The only option was to use a number that was sold through JustCall. We have our phone number printed on product manuals and packaging, so there is no way we could have gotten a new number.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

I like the ability to search up previous tickets that could help me review issues that occurred before.

Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

I like the fact that it can integrate to JIRA very easily.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

Good wiki/Knowledge base system. Support is helpful and mostly quick to respond.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

JustCall is the All-in-One Business Communication Platform. Effortlessly connect with prospects and customers via voice, SMS, email, and WhatsApp. Automate tasks and streamline workflows with 100+ integrations and AI assistance, fostering steady business growth. Trusted by over 6,000 businesses globally, JustCall empowers customer-facing teams with real-time AI insights.  Their comprehensive platform offers inbound/outbound call management, SMS/MMS messaging, advanced sales dialers, automated SMS workflows, AI-powered SMS suggestions, live call monitoring, sentiment analysis, and seamless CRM integrations. Additionally, gain access to global phone numbers across 70+ countries. Simplify communication, enhance productivity, and elevate customer interactions with the power of JustCall.

LongDescription

Call Transfer

Mass Texting

Access Controls/Permissions

Templates

Employee Directory

Scheduled Messaging

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Integrations Management

Customizable Fields

2-Way Messaging

Call Center Management

Call Disposition

Progressive Dialer

Template Management

Data Import/Export

VoIP

Call Routing

Call Queues

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Answering Machine Detection

Lead Management

Mobile Access

List Management

Survey/Poll Management

Call Scheduling

Voicemail Transcription

Inbound Call Center

Call Scripting

Mobile Keywords

Phone Key Input

Virtual Call Center

Queue Management

Unified Communications

Call Conferencing

Message Personalization

Predictive Dialer

Call Screening

Campaign Specific Caller ID

Event Triggered Actions

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Customizable Templates

Manual Dialer

Multiple Parties

FTC Compliance

Alerts/Escalation

Real-Time Reporting

Power Dialer

Reporting/Analytics

Contact Database

Voice Customization

Video Conferencing

Call Monitoring

Third-Party Integrations

Survey Builder

Campaign Management

SIP Trunking

Process/Workflow Automation

Performance Management

Conversation Intelligence

Online Voice Transmission

Call Tracking Metrics

For Cloud Phone Systems

Automatic Outbound Dialer

Automated Routing

On-Demand Recording

Multi-Channel Communication

Archiving & Retention

Automated Attendant

Interaction Tracking

Customer Database

Workflow Management

Caller ID

Two-Way Audio & Video

SMS Messaging

File Sharing

Support Ticket Management

Multi-Channel Data Collection

Feedback Management

Essentials - $29/user/month (billed monthly) or $19/user/month (billed annually). 
Team - $39/user/month (billed monthly) or $29/user/month (billed annually). 
Pro - $69/user/month (billed monthly) or $49/user/month (billed annually). 

Business - Pricing available on request

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

JustCall

Live Online

Webinars

Documentation

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


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