All RingCentral Contact Center Reviews
1-25 of 183 Reviews
Sort by
Joshua
Law Practice, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed January 2022
Very pleased
Charity Mae
Verified reviewer
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
RingCentral is the best!
I like how it is easy to use for communicating with our client
CONSIt will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best
Raquel
Legal Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Excellent Product
I received daily calls, and the quality is incredible.
CONSThe meeting feature. I think is not that necessary, at least for my team.
Reasons for switching to RingCentral Contact Center
We had a lot of bugs from the Ooma software, and we were unable to resolve them, so we had to switch it.
Greg
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2020
Delays in the call quality, terrible customer service, and extra charges
Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud. As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all. Instead we needed to turn on international forwarding. That's when I learned that there was an additional charge per minute for each of those calls. I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract. When I let their support team know what was happening, they told me I needed to talk to the account rep. Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back. I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time. Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back.
PROSIt seems like it has a lot of options in its feature sets.
CONSThere were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.
Reason for choosing RingCentral Contact Center
They were the first I called and told me, wrongly, that their prices were fixed and they had the options and quality we were looking for.
Osman
E-Learning, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2024
Acquire an easy contact center software
The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers
CONSSometimes it is difficult to integrate with different softwares
Debora
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Nothing beats RingCentral when it comes to call management
Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.
CONSI love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2023
Not Great
We switched back to our old provider, so I would not recommend RingCentral.
PROSThe reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.
CONSCustomer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.
Reasons for switching to RingCentral Contact Center
Ringcentral did not work well for us. The quality was the same and we lost a lot of features.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2018
RingCentral allows me to make phone calls from home
RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home!
CONSWhen I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back.
Lori
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Use Ring Daily to integrate our team
We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch!
CONSNothing, it works great for us and we love it!
Gregorio
Verified reviewer
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Excellent software for Call center industry!
Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance.
PROSReports are so easy to run, accurate data and fast response.
CONSInterface, could be better, needs to refresh and be more dynamics.
Jeyson
Telecommunications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Ring central is a must
I like how easy it is to use and navigate .
CONSSometimes there is a small delay if you are working remotely .
Kelly
Philanthropy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2017
Depends on day for Performance
Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app
PROSIt is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently
CONSSome weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out
Helen
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Recommended
The support team was great. They made sure I got the answers to my question and they walked me through very well.
PROSProduct - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin. Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
CONSNot really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.
Reason for choosing RingCentral Contact Center
It was highly recommended by the IT company that we outsource.
Tom
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
We have been using Ringcentral for over ten years. We have multiple lines including a fax line.
Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.
CONSI really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.
Jerry
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Replaced our original phone system
Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.
PROSTons of features, not only replaces the phone system but helped the business to operate on a higher level
CONSEvery once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Desirae
Management Consulting, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
RingCentral
Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look!
PROSRingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.
CONSThe only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2020
Calling Software for you
Great calling software especially if you are working from home.
PROS*Great feature for call routing * When you missed a call for someone you will receive an email notification together with their voicemail and voicemail in a text form
CONSSo far, this tool is a great help for me for calling my candidates so I don't have any problems with it.
Daniel
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2018
Solid VOIP App but not Always Consistent
Call clarity is really good if plugged into my company's network, I like that I can be on the phone and jump into a screen-share call within a few minutes without having to hangup the call.
CONSCall clarity is very poor if using the app anywhere other than my main company network. Probably because I am on Wifi, but still a headache if I try to work from home or am out of the main office for the day. Occasionally, the calls that are sent to my team do not always connect to every team member despite everyone being available for the call. Can be frustrating because a few team members are forced to always take the call then instead of spreading the work load as expected.
Eric
Information Technology and Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2021
Switched from Google Voice
Super happy using this software for call and text communications.
PROSOur sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
CONSNone yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.
Ryan
Investment Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Ring Central Review
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
PROSIt is very easy to use and is very reliable.
CONSThe only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead. At our office we had the power go out for 5 hours and that meant that we didn't have an effective system.
Kamaldeep Singh
Telecommunications, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2016
One of the best software
The best thing I like about ring central is I do not miss a single call from my office even when I am not on my desk. Call forwarding option on ring central gives me power to do other work in my office without any problems
PROSCall forwarding option, customer service and notifications directly on my cell phone are biggest pros of this software
CONSIts works great but once or twice a week it shuts itself down with red lights on, we have to reboot our phones everytime when this happens but overall it is satisfying
Amanda
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
We use ring central for our center phone system. It is very easy to use and user friendly. We like i
I love how i stay logged in when i click on my icon to start our day. The text box is easy to use. The fax feature is awesome
CONSi don't have any complaints about this system. it works well for me and i enjoy using it. I was sceptical at first and do not feel that way at all now.
Valerie
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Ring Central at Ease
THE INCOMING FAX LINE FOR THIS SOFTWARE IS WONDERFUL , ITS AN FAIR EASY TO USE SYSTEM As well as training and using the system is very easy.
CONSi have not dislikes about this software.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2022
Ring Central I grater Starter VIOP for Small Businesses
It was easy to setup and use on a daily basis.
CONSIt lacked a call center environment when we left the company. You were not able to record calls and integrate a RM program.
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2022
Great tool for my setting
I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization.
PROSEase of use and the integration with Salesforce is the best feature for me.
CONSI have not had the best experience with the web app, compared to the desktop app.