All Feedbackly Reviews
1-25 of 36 Reviews
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Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Customer feedback collection made easy
Feedbackly is a decent customer feedback tool that I have used and managed for multiple clients. It is easy-to-use and quite user-friendly. If there is one thing that's best about Feedbackly, it is its visual analytics. I haven't seen such an amazing analytics with any other feedback tool. You can create a survey in a few minutes with its survey editor. It supports 10 languages so if you are interested in running surveys in languages other than English, Feedbackly is your best bet. You can collect feedback from multiple channels including text, email, website, and more. It is inexpensive as compared to other feedback tools with similar features (like GetFeedback).
CONSLacks a few features that will make it much better such as mobile-friendly surveys and survey templates.
Vendor Response
Thank you for your kind review! We're glad to hear that you have liked Feedbackly! And, we're happy to say that today all our surveys are 100% mobile-friendly and we have 10+ pre-built survey templates to make creating surveys even quicker and easier.
Replied December 2021
Shahrul
Verified reviewer
Financial Services, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2021
Great platform for collecting customer and employee feedback
Great thing with Feedbackly is, the process or step to creating a custom survey form is really easy and i can create a good survey form under 30 minute. The report also very details and helpful for us to process the result easily.
CONSThe mobile viewing for the survey form is sometimes not snap and the design get messy. I had to try to adjust the graphic a few time before all the design is place correctly.
Vendor Response
Thank you for your great review! It's sad to hear that you had problems with viewing the surveys on your mobile. Today, we suggest using laptops or desktop devices for creating surveys. However, for your survey respondents, the surveys are fully responsive and will always open well on mobile as well as on desktop devices. Just feel free to write us at info@feedbackly.com with any further suggestions or thoughts.
Replied December 2021
joshua
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2018
Easy to use and great to have.
more insight into customer info
PROSGet to capture the customers experiences, questions, concerns, issues, and sort through the info gathered on how to make necessary improvements you didn't know about.
Ziad
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
I had a great experience throughout the entire process of buying and using the software
Very easy to use and track all my sales and expenses with one single interface. Moreover, everything is uploaded and stored in the cloud. Perfect for me.
CONSSometimes integration with other software or systems is hectic 1. Large upfront costs 2. Potentially lengthy integration periods 3. Upgrades can be costly and lead to implementation problems
Anonymous
501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
Best Exprience
Compare as a single pane; Find a new software; good looking; review optimized; good choice; UI stylish;
CONSnot bad but directory of software should goes update and dynamical, categorization should better; Thanks
Andrej
Verified reviewer
51-200 employees
Used free trial
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2018
O.k.
Easy to use. Web interface. Installation Saas as well as Web. I also like statistics and grafs.
CONSColours of main menus and other drop down menus. Mobile application could be much better.
Anonymous
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
This platform is immensely useful for taking technical decision
It has helped us to take conscious decision while working out solutions for our customers. We can also get the source of many solutions in one place.
PROSThe feature of comparison. It give feature by feature assessment of the software to be considered before taking decision.
CONSProviding list prices should be made compulsory. Without prices the assessment cannot be considered as complete.
Aymen
Verified reviewer
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2018
Normal Experience
really its a very good solution it helps me to get a very good visibility about the different software solution
PROSQuality of search it allow me to find more information and get a good feedback and that is very helpful to me especially when i meet with me customers
CONSResponse time : for me it take a long time to show me what i need i tried it from different devices but always the same status
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
The software is easy to use, customer-centered with high-level dashboards.
Customer insight focus
PROSThe analytic model dashboards in a user centered great interface. This enhances customer data digestion for decisions on the nature of improvements.
CONSThe softaware in its entirely is a heavy in loading over the browser. I use firefox and my speeds are over 60MBps and it takes time to load.
Anonymous
51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2018
Perfect Feedback Solution
The application not only looks good, it works great. Nice design and user experience together with a profound statistics tool make it a perfect choice if you want to get some feedback from your customers
CONSWell, when you get too much feedback you might need better filtering tools. Other than that it is a perfect software to me.
Alexey
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed May 2018
best substitute for late google reader; vital part of my daily life, main source of general info
all news in one place; ability to save interesting posts for later; instant "what is new" for many feeds like Livejournals
PROSSpeed of interface and updates, kbd shortcuts, ability to filter out Justin Bieber from news feed, general reliability
CONSNothing of great importance. Some bugs with keyboard navigation ('J' sometimes jumps to the end of the feed, in "Read Later" it is off by several headings etc); liked articles are hard to filter by tags (and hard to search, and impossible to export) etc
Juan jose
Banking, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed November 2022
Relación calidad precio bueno
Es muy sencillo de usar, muy intuitivo y sobre todo economico
CONSCostoso si quieres integrar con otro software
Vendor Response
Gracias, Juan! Thank you for your review, Juan! Happy to hear that you have liked Feedbackly. It is true that the level of difficulty of integrations and therefore also cost varies. Sometimes integrations don't cost anything. And sometimes more specific custom integrations also have more custom work involved. Luckily, thanks to the custom work we can also provide great flexibility. Just let us know whenever you have ideas for new features, usability updates, or integrations! Feedbackly Team
Replied November 2022
Ashley
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
I use Capterra quite often and is always a huge help.
Understanding the pros and cons of different software options and understanding what each has to offer.
PROSI like the fact that it gives the pros and cons of the various software options we are looking at and provides a good summary of the products.
CONSThe only thing that I would really write as a con is that sometimes when looking for a particular type of software, there are often times so many pages of results that it can be kind of difficult to read through each of the options.
Ainara
Banking, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Muy útil y sencillo
Genial
PROSEs muy intuitivo y sencillo de usar la verdad que bastante bueno
CONSLa interfaz un poco fea a nivel estético
Vendor Response
Gracias, Ainara! Thank you for your review, Ainara! We're super happy to hear that you like Feedbackly. Secretly, I can ensure you that we have some very nice design updates coming up soon as well. Of course, we won't compromise the usability in any case, but the look and feel will be upgraded indeed! ���� - Feedbackly Team
Replied November 2022
Eric
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2019
very easy to use
Capturing information on what customer's are thinking and feeling is extremely easy, and makes my job 50 times more productive.
CONSthe search/directory is convoluted and can be a pain to navigate through.
atul
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
good and ease of operation
nice , good , customer supporting
PROScustomer support , nice , good , customer supporting
CONSmore services to be added, new offerings
Ben
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Feedbackly
Feedbackly is a great survey widget that gets the job done. You can benefit from many features such as creating and triggering automated instant upsell offers based on the feedback given and the price is also acceptable. It is easy to use and very efficient. I personally find it very useful when it comes to getting feedback from customers and managing it.
Johnson
Education Management, 501-1,000 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2019
Get customers' feedback task done within hours rather than days
Very easy to create a survey and can get the feedback through web or email. Logic flow in designing the survey questions make it more relevant when study the data. Ready to use report on feedback collected.
CONSIt will be wonderful if it is able to exclude or filter out some of the users feedback while doing analysis.
Onur
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Nice design and user experience
Feedbackly has very good GUI and design. Its really ease of use. You can manage easly your tasks. User interface is simple easy.
CONSit could be better with some filtering tools. because you can get too many feedbacks in a single page. It will be hard like that.
Assaid
Verified reviewer
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2018
Excelent experience and attention
A better vision of business
PROSThe ease to use and manage your sales tasks with a simple feedback from customers. The User Interface is simple and cute, is good.
CONSThe possibility to create a Feedback without a sing in because not all the clients want to give their data and fill in all the form.
Razvan
Verified reviewer
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
Works as expected
Works as expected, no surprises, easy to use, intuitive interface It was only used for tests, not really in production, but it behaved very good
CONSNothing really, maybe some very small design issues, like rounded corners (but this may be also because of my browser)
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
excellent
easy to use, native. still get used to it but I think it will be very useful in my work experience.
CONSnothing comes to my mind at the moment. if there is something, in particular, I will contact customer support for more details.
Anonymous
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2018
Good experience
Search is awesome! Works fine and clean. The customer support works well too. I had a issue that was solved for them quickly.
CONSCould be possible cancel orders by mobile cause is bit hard sometimes access a laptop. In my case I was in vacation and felt it.
Matt
Computer Networking, 11-50 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2018
Used it a few times to find software
Save time
PROSThis software is easy to use and helps me find exactly what I am looking to install on my computer.
CONSThis software is on the pricey side of software. Other than that there is no cons to this product.
Vincent
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2018
Great Product with no complaints
Customer Service tool that provides sales and marketing built into one ecommerce platform . I. Love the face you are able to measure customer success online and off