All Tidio Reviews
1-25 of 413 Reviews
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Seth
Non-Profit Organization Management, 11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed January 2024
Easy to Use Perfect Solution!
Ciara
Verified reviewer
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Definetly worth it compared to similar softwares
Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation
PROSTidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.
CONSYou are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.
Reasons for switching to Tidio
The main reason was the way their messages alerted on our actual website was having a negative effect on the way Google views our website and was making it harder for us to get higher on search results. We found Tidio and then figured out it had better features and customisation for less money/
Vendor Response
Hi there! Thank you so much for your review! We are happy to hear that you are finding our product to be easy to use. As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :) Have a nice day and stay healthy!
Replied November 2020
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Perfect for our non-profit org
Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.
PROSFirst and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install. I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.
CONSI wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.
Reason for choosing Tidio
Ultimately we made the decision based on price, but we're super happy!
Vendor Response
Hello Thank you so much for the review! We really appreciate the feedback you provided. We are working on an upgraded version of the Permissions for the operators, so you should be able to have better control over your users soon. Once again thank you for your kind words and have a nice day
Replied July 2021
Enrique
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
Potential customers be aware of Tidio's no-refund policy before you purchase the product
Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!
PROSThe widget and chat console have a sleek and straightforward design.
CONSIf you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.
Pedro
Verified reviewer
Information Technology and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2024
A very stable and complete chat platform
It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.
CONSPrices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.
viv
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
support 24/7
customer support is very super to extent of reponding at any time
CONSslowly on loading hence needs some update for the best experience
Tanya
Verified reviewer
Events Services, 2-10 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Tidio for online support
Tidio helped us to engage with our customers and to answer their question which led to more sales.
PROSIt is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.
CONSSome features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.
Reason for choosing Tidio
Mainly during the evaluation, we focused on pricing, functionality, and ease of use ratio so that Tidio was ahead of its peers during this evaluation.
Reasons for switching to Tidio
Tidio has a better fit for small and large businesses. Pricing is also better in Tidio as well as customer support.
Vendor Response
Thank you very much for the review! You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-) Have a great day!
Replied August 2019
Akash
Verified reviewer
Market Research, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
One of the best chatbots.
First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.
CONSWe have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.
Reason for choosing Tidio
1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.
Vendor Response
Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.
Replied May 2022
Mikaël
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2021
Great alternatives to any other live chat
Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.
PROSYou do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.
CONSNothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.
Reason for choosing Tidio
Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.
Vendor Response
Hello! Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found. Once again thank you and have a nice day
Replied August 2021
Anonymous
51-200 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
One of the easiest to use live chat
The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.
CONSThe team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.
Reasons for switching to Tidio
Because we were looking for a better solution adjusted to our needs.
Vendor Response
Hi there! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements.
Replied August 2022
Roberto Alonso
Verified reviewer
Information Technology and Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2020
Fast and easy
I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.
CONSThe app for mac shows a message concerning security of the origin of the application plus is just the webpage made application. I better just to user de webpage and the phone app.
Reasons for switching to Tidio
I was a good product to but at first it needed the people to have a facebook account which could be a problem.
Vendor Response
Hi there, Thank you so much for the review! The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)
Replied August 2020
Denver
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Very Helpful Software
This software has enhanced the website making it more personal and effective,
PROSI like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.
CONSThe major setback was the price of this product. It is a little expensive for smaller companies.
Reason for choosing Tidio
It was just the ease of integration into WordPress.
Reasons for switching to Tidio
I was looking for something new that would seamlessly integrate into WordPress and found Tidio in a Google search.
Stephanie
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2023
Great Alternative to Intercom
My experience with them has been great. It's a nice cheap alternative and we look forward to watching them grow.
PROSI like how easy it is to use and implement.
CONSIt's missing really basic features such as BOLD, ITALICS, and the ability to use hyperlinks. They put too much of an emphasis on bots but not the basics of using a chat program.
Reasons for switching to Tidio
Intercom was way too expensive for a small company and Zopim at the time didn't have the features we needed.
Bukhosi
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Tidio is an amazing chatbot
I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.
PROSI like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.
CONSI think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.
Reason for choosing Tidio
Tidio has more features and it allows you to use premium features to a specific cap
Reasons for switching to Tidio
There is more features on Tidio than any of the platforms out there
Jim
Insurance, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Website chat software
Very satisfied. I've been using Live Chat for years and this fits my budget better.
PROSTidio gets the job done. The free version is all I needed and if that changes, the paid version will add the extra benefits.
CONSNo complaints; free version does everything I need.
Reason for choosing Tidio
The free version fit my needs.
Reasons for switching to Tidio
The cost; $50/mo for LiveChat didn't fit the budget.
Vendor Response
Thank you so much for a stunning rating, Jim. We are delighted that Tidio does everything you need :)
Replied August 2019
Seweryn
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Tidio Review FFBoost15
Its simple and easy to use and set up for the developer.
CONSThe prices are a bit expensive I would say for smaller businesses. Have you consider a discount for first 2-3 months of paying for tidio for new users?
Reason for choosing Tidio
It's much simpler, easier, I can see location of my customers to see how my adverts progress and if I target right customers.
Vendor Response
Hi Seweryn! Thank you very much for your kind review :) It's great to hear that you like Tidio so far. Your feedback is very important to us. If you'd like to discuss any matters regarding your subscription, please reach out to us via our live chat, or send us an email to support@tidio.net, and we'll look int it :)
Replied August 2022
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2019
Easily installed, attractive chat tool
Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.
PROSThis customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.
CONSMultisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.
Vendor Response
Thank you so much for your review! :)
Replied May 2019
Raúl
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
The most powerful active chat widget
The possibility of connecting other business chats such as Messenger or Instagram offers incredible possibilities in order to give attention to your potential customers. In addition, the price is affordable for all its functionalities.
CONSThe most complex thing is getting it to be properly integrated into a small business as a central customer service tool
Vendor Response
Hi Raúl! Thank you very much for your review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements. Let us know if you need any assistance with integrating Tidio, and we'll be more than happy to help.
Replied August 2022
Terry
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Tidio is your go to chat software
From implementation to online support (David is awesome!) there is no program that matches TIdio.
PROSI have used several other online chat providers but Tidio is the most comprehensive program out there. There mobile app is a game changers!
CONSNothing! I haven't found any cons as of yet.
Reasons for switching to Tidio
Mobil app
Vendor Response
Hi there! Maciek from Tidio Support here Thank you so much for the 10s across the board. The fact that you were not able to find any cons is a great indicator that we are going in the right direction with our product. I will make sure to forward the kudos to Dawid too! Have a nice day and take care
Replied July 2021
Andrew
Verified reviewer
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
It's Changed How We Connect With Our Customers
By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not. Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating
CONSNot a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.
Gonzalo
Verified reviewer
Apparel & Fashion, 1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Excellent
Chatbot integration in mobile with live chat
CONSthe first sep in setting welcome message to client
Reason for choosing Tidio
Mobile chat integration
Reasons for switching to Tidio
Too expensive
Vendor Response
Hello there Gonzalo, Thank you for the fantastic review! If you find any difficulties in using Tidio - don't hesitate to reach out to our support team at support@tidio.net. Our agents will gladly help you out :-) Have a great day and stay safe!
Replied April 2020
Rocio
Verified reviewer
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Really interesting for social network
The best thing about Tidio is the possibility of integrating the tool with other social network chats like Messenger or Instagram.
CONSThe price part is the most complicated to assume when your company is small. It would be nice if they could have differentiated plans for months and company sizes in terms of traffic or billing
Vendor Response
Hi Rocio! Thank you so much for your kind review :) It's great to know that you like the app.
Replied September 2022
Brianna
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2023
Tidio Continues to get better and Better!
So far so good. Can't wait for any other fun changes.
PROSI Enjoy the Fact that Tidio Has been getting Better as time goes. Really glad of these changes. Quick responses and alerts. Easy to operate.
CONSI dislike The fact that Tidio was not up to date. Somewhat slow at one point you can say. But nothing but good changes Now.
Trevor
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Hypernocative and brilliantastic Help Desk and Live Chat software.
Tidio is a better tool for generating more business leads and increasing sales.Tidio increases customers satisfaction.
PROSIt's easy to talk and interact with our customers using Tidio live chat feature.It's easy to manage profiles of visitors browsing our website with Tidio.I like how I use Tidio chatbots feature to respond to our customers tickets faster.It's easy to offer our customers with the best support services with Tidio.
CONSThere is nothing wrong with Tidio as everything works perfectly.
Edson
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great chatbot and live chat for the customer seervice and sales.
We have been using Tidio since 3 years ago and is one of our main tools to give customer support and get new clients.
PROSVery easy to learn and very competitive price
CONSThey should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file.