Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.

Uservoice has a great api that makes it easy to add custom components to your app or web pages and makes it easy for users to provide feedback.

Gives us almost everything we need for a great price.

UserVoice helps us provide better support  to our users and build a product that they love.

UserVoice has made my job easier and reporting much smoother. Very happy with their product and great service.

Very user friendly and easy workflow. Metrics about response time are great along with canned responses.

I appreciate that they cover so much, but I think they make it harder than it should be. Although, I have a small business.

Also the UI hasn't changed in years, at that wouldn't necessarily be a bad thing but the UI isn't great.

It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles.

I like the ability to assign tickets to myself and other colleagues, for easy accountability.

Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool.

It's important not only to get data back from our customers, but have it well organised and presented in a nice way.

When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.

I run Support at my SaaS company, Personify. It's been a fantastic way to ensure that we give our users World-Class support, and help, as they get up and running with our Products.

UserVoice does everything it needs to, with a fantastic user experience on top.

If you have a need for software like this because you have a big enough company, consider ease of use.

UserVoice is very responsible and their product has an excellent User Experience team that ensures features are always easy to use.

UserVoice is great for logging our customer support inquiries. Searching for tickets is easy and their support team is excellent if you have any questions or problems.

Super easy to integrate support ticket system in any web app.

We were disappointed with the Salesforce integration because it doesn't include the Satisfaction scores and it also is not customizable.

Uservoice is well built, reliable and reasonably priced.

There customer support is superb. They always answer questions that we have very quickly and provide complete and thorough answers.

Sometimes it's hard to navigate in so many coloured numbers on the screen.

Sometimes logs me into to the master account instead of my account so I miss when i have tickets.

At Exec we used UserVoice exclusively to manage all of our internal operations and support. We found it super easy to setup and use (no training required for our staff) and was reasonably priced.

Once you start getting the feedback you need it'll be critical that you take action over it.

As long as you are demanding heavy integrations with other programs (SFDC, JIRA...) then this is an excellent product.

Cardboard is a super simple application that does what it sets out to do well. It's easy to use and very clean for people to follow along with.

I love the ease of adding cards up on the board and the software. Helps with project management.

Now, when you paste, it shifts everything down and I have to spend 10 minutes shifting individual cards back up. That's my only main problem with the tool.

Jira integration is awful, mostly didn't work, and can only have two colors of cards.

The simplicity of the boards are fantastic and have caused several others in my company to adopt the product as well.

I loved how well it accomplished its core feature set. It was as close to the perfect solution to the kind of tool I was looking for for the specific tasks I was doing at the time.

Nice application to help out at the start ofthe project. Anytime I had questions, Customer care was super fast and effective.

It was a tremendous help during or Sprite Zero. Thank you for an awesome product.

I found his top helped a lot when complex project plans were too much for my team to bear. This helps to visualize in an easy to understand format and got positive feedback from the team.

There was a lot of multi-select drag and dropping of all other cards to fill the extra column rather than it disappearing once empty.

Unable to copy/paste content - makes it frustrating.

It was a great tool for storymapping for our company. It was an easy sell to have the business purchase it due to the low cost.

I enjoy how easy it is to use. The dev team has integrated great features over the years.

I liked that there was a free trial for the product.

So easy to share with others, make changes, and easily add notes for a card that should be investigated.

It did have TFS integration, which I wanted. I also loved the whole premise of a virtual board for doing story mapping with a remote team.

Lack of connectors (or arrows) in between boxes.

When it comes to project planning, mapping, solutions, and tracking, it's hard to find a program with ALL the bells and whistles so the free trial is helpful.

Clean design, easy to use. There is an integration with Jira, but I didnt used yet.

The user story mapping is quick to learn and easy to use. Support is great as well.

Really easy to use, helps keep everything running efficiently.

The VSTS failing to sync the backlogs was a deal breaker for me.

Limited features, limited visual customization.

Limited integrations and some weird behavior when you go beyond the basic use cases.

I work in a large enterprise so adding users individually was a bit of a pain and it was challenge to move users from regular viewer to user or admin roles on multiple boards.

Story maps are easy to create and edit, and the support team is very responsive and helpful.

US Dollar

UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. 


With a customizable feedback portal, in-app widget and direct integrations with various email clients, CRM or support tools, customers and internal team members can share feedback at any time.


The UserVoice platform allows users to manage feedback in a single view, analyze data to make product decisions based on customer demographics, sales data or customer satisfaction and close the loop with both internal stakeholders and customers.


Product managers, product executives and customer advocates at SaaS and software companies can use UserVoice for product improvement.



LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Customizable Categories

Status Tracking

Idea Management

Multi-Channel Management

Activity Tracking

Customer Segmentation

Activity/News Feed

Project Management

Gantt/Timeline View

Product Roadmapping

Categorization/Grouping

Mind Maps

Customizable Fields

Collaboration Tools

Data Import/Export

Self Service Portal

Ideation

Mobile Access

Multi-Channel Data Collection

Requirements Management

Survey/Poll Management

Idea Ranking

Discussions/Forums

Workflow Management

Email Management

Visual Analytics

Activity Dashboard

Knowledge Base Management

Data Visualization

Dashboard

Customizable Branding

Polls/Voting

Widgets

Prioritization

Feedback Management

Product Data Management

Negative Feedback Management

Contact UserVoice for detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

201-500

501-1000

1000+

UserVoice

Videos

Cardboard is a collaboration solution suitable for businesses of all sizes across various industry verticals. Features include a kanban-style activity dashboard, content import and export tools, invites for remote team members and more. It can either be deployed on-premise or hosted in the cloud.


Cardboard helps users to explore and visualize product ideas, user experiences, customer journeys and more. Its drag and drop functionality allows users to add kanban-style cards to the workspace and organize them into story maps. Users can also move cards, change card colors or add annotations to them.


Additionally, Cardboard supports integration with multiple project management systems such as JIRA, VersionOne, Pivotal Tracker and Rally. Users can also send invitations to new users, enabling them to collaborate within specific workspaces.


Services are offered on a monthly subscription basis or per license. Support is offered via phone and email.



UserVoice vs CardBoard

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons